Solutions Engineer

• Drive Growth and Make an Impact by transforming healthcare through building long-term relationships with healthcare clients.
• Developing and delivering proactive engagement strategies, health checks, and business reviews.
• Analyzing product usage and satisfaction to ensure renewals and long-term value.
• Identifying risk signals early and take action to mitigate churn.
• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Identifying upselling and expansion opportunities aligned with customer goals.
• Leading sales motions from discovery through negotiation and closing.
• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Owning the end-to-end sales process for renewals and expansions.
• Collaborating closely with Sales Executives and Customer Success to drive results.

Strategic Account Manager, Clinical Solutions

• Own the API & Integrations Platform: Define and steward Nliven's external-facing APIs and integration points- contracts, versioning, authentication and authorization, webhooks and event delivery, idempotency, rate limiting, and observability- so partners and third-party systems can build on us safely and reliably.
• Drive Architectural Modernization: Actively contribute to the decoupling of our monolithic application, designing and implementing new service-oriented architectures that enable independent deployment and team autonomy.
• Elevate Quality and Reliability: Introduce and champion SRE principles, SLOs, and automated quality gates into our development lifecycle to ensure high system reliability- quality is the whole team's responsibility, and you help make that real.
• Be a Force Multiplier for the Team: Serve as a senior technical leader and mentor for engineers, setting technical direction through teaching, reviewing, and pairing rather than top-down mandate.
• Lead Third-Party Integrations: Architect and deliver integrations with external partners (payments, CRM, marketing, identity, partner systems), making them reliable and easy for other engineers to build on.
• Collaborate with Product and Design teams from discovery onward to develop solutions that align with business objectives and deliver high customer value.
• Lead the technical design and architecture of new features and products, making critical decisions about technology stack, system integrations, and architectural patterns.
• Create and maintain comprehensive technical documentation, including system designs, API specifications, and architectural diagrams- with a high bar for external-facing developer documentation.
• Lead and participate in code reviews, ensuring adherence to engineering best practices and supporting our internal open-source model of code stewardship.
• Develop and enforce coding standards, best practices, and design principles across the engineering team.
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
• Troubleshoot performance bottlenecks and optimize system reliability.
• Stay up to date with emerging technologies, evaluating their potential impact and adoption.
• Contribute to architectural discussions and long-term technical roadmaps.
• Solve complex technical challenges related to performance, scalability, and security.

Staff Software Engineer – Partners & Integrations

• Handle a caseload of bodily injury and non-bodily injury claims at varying levels of complexity
• Provide oversight to third-party administrators
• Support CLS underwriters and account managers in sales activities on new and renewal business
• Address inquiries from agents and policyholders, providing superior customer service
• Make coverage determinations and communicate written position(s) to insureds and other required parties
• Set appropriate expense and indemnity reserves and monitor them for adjustments
• Present cases to management for expense or indemnity reserve authority above established levels
• Develop and implement resolution strategies to achieve high quality outcomes
• Proactively manage litigation and counsel including planning and execution, budgeting and bill review
• Provide periodic claims reviews for individual insureds as needed
• Attend trials and mediations as necessary
• Contribute to broader claim and enterprise goals by participating in audits, projects, and product development initiatives
• Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends
• Work closely with TPAs to address time limit demands and evaluate multiparty evaluations
• Partner with CLS underwriters to communicate the value of the CLS claims model to prospective insureds, agents and brokers
• Provide support to the CLS business unit to explain and evaluate claim trends and developments

Claim Consultant – Complex Liability Solutions

• Source and qualify new business opportunities in North America.
• Build and manage a client pipeline across multiple verticals.
• Proactively reach out to prospects via outbound (email, calls, social).
• Coordinate discovery & qualification conversations.
• Partner with leadership to close deals.
• Attend industry events, conferences, and client meetings (travel expected 40% of the time).

GTM Partnerships & Alliances Manager – AI Consulting Solutions

• Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform.
• Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes.
• Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences.
• Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach.
• Represent the company as a thought leader at industry events, panels, webinars, and field engagements.
• Develop high-quality enablement content demos, videos, architectural diagrams, training assets to support internal teams and partners.
• Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience.
• Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends.
• Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes.
• Maintain deep knowledge of platform capabilities, including beta features, upcoming enhancements, and cybersecurity best practices.
• Travel within the U.S. for customer engagements, industry events, partner meetings, and strategic field initiatives.

Senior Solutions Engineer – Tri-State Area

• Translate business requirements into technical strategies
• Architect solutions on to MMA data platforms
• Design enterprise data architecture and solutions across MMA’s cloud and hybrid data platforms
• Lead the Design and Architecture of enterprise solutions across MMA’s Agency management software, EHB and CRM domains
• Develop and maintain solution blueprints for core platforms, including Agency management systems, GCP, Azure Databricks, Workday, ServiceNow, Microsoft Fabric and Azure SQL
• Define and enforce standards for medallion architecture for MMA’s data Lakehouse
• Establish secure and scalable integration patterns and data flows between AMS, HRIS, CRM, Azure Cloud, and development systems
• Collaborate with the Data Governance Council to align solution architecture
• Drive adoption of metadata management and data lineage practices within Databricks Unity Catalog

Senior Data Solutions Architect

• Designing and optimizing the architecture, systems, and data frameworks that power Global Payments' SMB Marketing ecosystem
• Creating end-to-end marketing solutions for campaign execution
• Managing integration requirements across CRM, marketing automation, CDP, analytics, and other martech data platforms
• Establishing standards for campaign tracking, tagging, and attribution
• Translating business and campaign requirements into detailed technical specifications
• Defining and enforcing standards for data quality, system usage, and integration patterns
• Diagnosing and resolving complex technical issues related to data flow, system integrations, tracking, and lead management

Marketing Solution Architect

• Build the reporting infrastructure that Finance and Analytics actually trust (revenue dashboards, margin analysis, accrual reporting, audit trails)
• Design and implement ETL/data pipeline integrations between administer and Vultr's data warehouse, analytics tools, and any external ERP systems
• Create the API surface and event contracts that let downstream systems consume administer data reliably
• Build reconciliation tooling so Finance can verify data integrity without filing JIRA tickets
• Work with the domain engineer to ensure reporting needs shape the data model, not the other way around
• Implement data quality monitoring and alerting for critical financial data pipelines
• Own the schema and contract versioning strategy for administer's integration APIs
• Optimize query performance for financial reporting workloads across large datasets

Senior Software Engineer, ERP Platforms – Integration, Reporting

• Provide technical direction and business guidance to the operation sales team
• Drive revenue through account planning, resource planning and allocation
• Actively develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance
• Help meet operational revenue goals by driving creative programs and leading day to day activities
• Lead and grow systems engineering team talent and expertise and learn how to build a territory plan by compiling SE feedback and adding knowledge of market demand
• Create a technical resource plan for territory and collaborate with RM to prioritize and target team opportunities
• Review quantitative information to identify and explain trends
• Understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results
• Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
• Assist in qualified partner identification where appropriate
• Monitor and approve requests for customer-focused pre-sales resources
• Track and report team metrics for a given opportunity
• Monitor and measure team progress against business plan and recommend changes as needed
• Interact with business units to provide support for local region
• Lead multi-functional projects within area of responsibility
• Facilitate communications and understanding of customer requirements between customers, corporate, and the field

Solutions Engineer, Lead

Client Partner – Alliances Manager, AI Consulting Solutions, AWS, Anthropic partner

Business Development & Alliances Manager – AI Consulting Solutions, AWS, Anthropic partner

Business Development Manager – AI Consulting Solutions, AWS

• Develops and implements systems architecture to meet business needs
• Gathers requirements and functional specifications
• Assesses current software systems to identify areas for improvement
• Oversees development teams
• Communicates architecture to stakeholders and collaborates with architects and engineers

Senior IT Solution Architect – Hybrid

• Lead a technical implementation team in all aspects of solution deployment
• Facilitate workshops, develop solutions, build consensus across all stakeholders to ensure timely and successful delivery of technology aligned to business value
• Lead as well as support the development of requirements specifications, Use Cases, and functional specifications
• Perform solution analysis and develop customer-facing proposals and contribute to the development of proposals/statements of work
• Transform customer requirements to technical solutions through a thorough understanding of the XPLM suite of tools
• Lead or participate in the delivery of Proof-of-Concept engagements at key prospects
• Provide input to the professional services team regarding methodology and tools
• Provide coaching and mentoring to other team members as necessary
• Work with project members and review the team’s work products to ensure that they are accurate and consistent
• Work with onsite and offshore technical team members

ECAD Solutions Consultant

• Design analytics and execute them
• Provide business consulting and project management
• Synthesize complex data into actionable results
• Assist in developing detailed documentation and specifications

Senior Consultant, Commercial Solutions – Analytic Services

• Responsible for delivering and evolving digital capabilities that enable the end-to-end lifecycle of research materials across discovery and preclinical development globally.
• Act as a strategic partner to scientific stakeholders, translating research needs into scalable, compliant, and high-impact digital solutions.
• Collaborate closely with chemistry, biology, DMPK, and translational teams to understand evolving needs.
• Drive digital product delivery by overseeing enhancements, integrations, and new capabilities.
• Manage product ideation, delivery, and support spend to meet financial goals.
• Ensure capture and maintenance of clear, accurate product requirements.
• Ensure reliable system performance, user support, and continuous improvement.

Senior Manager, Research Sample Solutions

• Lead the design and development of enterprise-level technical solutions across applications, systems, and infrastructure.
• Translate business and mission needs into technical architectures, ensuring alignment with federal IT strategy, security, and compliance requirements.
• Evaluate, recommend, and implement modern technologies including cloud platforms, COTS/GOTS solutions, and open-source tools.
• Create architectural diagrams, design specifications, and implementation roadmaps.
• Guide full lifecycle solution delivery, including requirements analysis, system design, development, testing, deployment, and sustainment.
• Provide hands-on support in migrating legacy applications to cloud or hybrid environments.
• Ensure compliance with federal cybersecurity, accessibility (Section 508), and records management requirements.
• Collaborate with development, security, and operations teams in Agile/DevSecOps environments.
• Conduct trade-off analyses, proof-of-concepts, and technology assessments to support decision-making.
• Present architecture strategies and technical recommendations to senior federal leadership and oversight bodies.
• Mentor technical teams and provide best practices for system integration, performance optimization, and scalability.

Solutions Architect

• Lead the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and third-party applications using Workato as the primary integration platform.
• Create technical design specifications, perform unit and system integration testing, and deploy and support all integrations end-to-end.
• Understand business problems and build efficient, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows where appropriate.
• Design and develop RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflows.
• Build custom Workato connectors and actions using the Workato SDK when out-of-the-box connectors do not meet requirements.
• Develop and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for complex integration scenarios.
• Collaborate with stakeholders to assess and document requirements, review designs, and define functional specifications.
• Manage integration analysis, configuration, and deployment across development, staging, and production environments.
• Lead integration projects with third-party vendors from discovery through design, development, testing, and implementation.
• Proactively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environments.
• Build and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flows.
• Participate in platform upgrades and release reviews for Workato and MuleSoft, identifying impact and enhancement opportunities associated with new features and connector updates.
• Monitor, track, and resolve enterprise integration support tickets; collaborate with functional leads on escalated issues.
• Create detailed integration specifications, field mappings, data transformation logic, and API documentation to support the full integration deployment lifecycle.
• Research integration failures, perform root cause analyses, and report findings and remediation plans to management and business stakeholders.
• Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes, and how they relate to integrations.
• Assume additional responsibilities as required.
• Serve as the subject matter expert on the Workato and MuleSoft integration landscape, including recipe/flow patterns, connector capabilities, and platform best practices.
• Maintain current knowledge of Workato and MuleSoft products, iPaaS industry trends, and agile methodology best practices.
• Stay current with platform releases, new connectors, and features; evaluate their potential impact on existing integrations and recommend adoption strategies.
• Be a strong contributor to the integration platform vision and drive team planning and architectural decisions.
• Work with business stakeholders to identify problem areas, assess integration complexity, and determine overall project impact.
• Develop and maintain the end-to-end enterprise integration strategy, including middleware selection, data flow governance, and API management.
• Partner with business stakeholders and engineering team members to align on objectives and delivery programs.
• Help manage timelines and deliverables within large, multi-month integration projects.
• Understand data flows and system dependencies between internal systems (ServiceTitan, Workday, Salesforce, ERP), driving alignment with system owners.
• Be an active participant in enterprise architecture discussions and integration governance forums.
• Design and implement data reconciliation processes to ensure integrity across integrated systems.
• Produce and review audit reports to assess integration performance, error handling effectiveness, and data quality.
• Build dashboards and monitoring views within Workato and MuleSoft to provide real-time visibility into integration health.
• Maintain and enhance reporting frameworks to support operational excellence and SLA compliance.
• Translate business requirements into integration-driven reporting solutions and analytics.
• Design and implement integration workflows that leverage AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processes.
• Build intelligent document processing pipelines using AI services for extraction, summarization, and validation of unstructured data flowing through integration workflows.
• Integrate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to enable smart routing, automated responses, and content generation.
• Collaborate with data science and engineering teams to operationalize ML models by embedding model inference calls into production integration pipelines.
• Evaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performance.
• Stay current with emerging AI/ML APIs, SDKs, and platform capabilities relevant to enterprise integration and automation.

Senior Integration Engineer

• Define and maintain a clear technical roadmap aligned with Pfizer Digital standards and enterprise architecture
• Ensure engineering decisions support scalability, security, and compliance requirements
• Collaborate with product owners to translate business objectives into actionable technical plans
• Manage and mentor a team of engineers across full-stack, cloud, and UI disciplines
• Foster a culture of innovation, accountability, and continuous learning
• Oversee resource allocation and capacity planning to meet delivery timelines
• Lead the design and implementation of technical solutions that meet customer and product owner expectations
• Ensure adherence to best practices in coding, testing, and deployment
• Drive integration of solutions into existing workflows for seamless user experience
• Establish standards for code quality, testing, and validation to ensure reliable delivery
• Monitor system performance and implement improvements for scalability and efficiency
• Act as the primary technical liaison between engineering teams and business stakeholders
• Communicate technical concepts clearly to non-technical audiences
• Develop and maintain comprehensive design documentation, including diagrams, data flows, and technical specifications
• Assess and manage relationships with external technology vendors, cloud providers, and implementation partners
• Ensure vendor solutions align with internal architecture and compliance standards

Director, Solution Engineering Lead

• Responsible for designing the end-to-end architecture for the modernized website platform including CMS, cloud infrastructure, integrations, AI capabilities, and security architecture.
• Design website architecture.
• Design cloud infrastructure and integrations.
• Lead migration strategy.
• Define CMS architecture.
• Lead API and iframe integration architecture.
• Ensure scalability and disaster recovery.
• Support future Operations Testing Platform architecture.

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