ServiceNow

• Drive the entire sales cycle from initial customer engagement to closure.
• Work towards meeting assigned sales targets while maintaining a pipeline of 3x quota target.
• Help clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency.
• Focus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation.
• Position ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working.
• Build exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions.
• Collaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives.
• Coordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams.
• Attend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities.
• Drive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies.
• Play an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation.
• Leverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency.
• Provide timely and accurate forecasting, territory planning, and pipeline reporting to leadership.
• Work toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets.

ServiceNow, Moveworks Sales Executive

• Lead the architectural design, development, and implementation of custom applications and complex workflows within ServiceNow.
• Develop and maintain advanced Script Includes, Business Rules, UI Actions, and other scripted components, establishing team standards.
• Champion and establish best practices for leveraging AI tools and large language models (LLMs) to ensure high-quality code and innovation on the platform.
• Pioneer the use of AI-assisted development techniques for generating sophisticated ServiceNow scripts and complex integration payloads.
• Architect and own the configuration of ServiceNow Now Assist features, including designing generative AI Virtual Agent conversations and building Predictive Intelligence models.
• Lead the integration of external AI/ML APIs into ServiceNow, creating intelligent automation solutions via Integration Hub and custom REST/SOAP APIs.
• Define and govern prompt engineering strategies within ServiceNow's frameworks to ensure secure AI responses.
• Lead the technical strategy and development of AI-enhanced ITSM capabilities, such as auto-classification of incidents and intelligent ticket routing.
• Mentor and guide mid-level and junior developers, conducting code reviews and fostering a culture of technical excellence.
• Design and implement automated testing strategies using ServiceNow ATF to ensure solution reliability and scalability.
• Serve as the final escalation point for complex platform and integration issues, providing expert troubleshooting.
• Collaborate with stakeholders to define technical strategy and influence the platform roadmap.
• Stay ahead of ServiceNow platform releases and AI/ML landscape changes, driving the adoption of new technologies.

Senior ServiceNow Developer

• Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow.
• Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components.
• Leverage AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot platform issues faster.
• Use AI-assisted development techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements.
• Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. • Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs to enable intelligent automation.
• Design and implement prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses.
• Support the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow's ML plugin.
• Write unit tests and assist in developing automated test suites using ServiceNow ATF.
• Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues with assistance from senior team members.
• Work on defect resolution, enhancements, and operational support needs.
• Partner with business analysts, testers, and senior developers to interpret requirements and translate them into working solutions.
• Stay current with ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it applies to enterprise service management.

Mid-Level ServiceNow Developer

• Configure and implement AI Governance and Lifecycle Management within the platform.
• Design governance frameworks, dashboards, and compliance playbooks for enterprise AI governance.
• Develop workflows and integrate the platform with enterprise AI assets and platforms.
• Apply risk, compliance, and security management capabilities in an enterprise context.
• Leverage discovery and observability features to provide visibility into AI assets.
• Partner with cross-functional teams to translate business needs into governance solutions.
• Document and communicate governance requirements, decisions, and outcomes to stakeholders.

Senior ServiceNow AI Governance, Lifecycle Consultant

• Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders)
• Translate technical requirements and architecture into scalable, supportable implementations
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment
• Write and maintain clear, reusable documentation and internal development standards
• Support system testing, UAT, deployment, and ongoing performance tuning
• Participate in internal technical design sessions and code reviews
• Engage with clients periodically during technical workshops, validations, or post-go-live support

ServiceNow ITOM Consulting Manager

• AT&T is seeking an IT professional to join a DevOps team managing multiple Government Community Cloud ServiceNow implementations
• Deliver a stable and performant platform supporting dozens of scoped applications
• Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions
• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings
• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others
• Triage and support issues from users on the ServiceNow platform and related applications and modules
• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development
• Create and enable the Continuous Delivery Pipeline including: Participate in planning, definition, and high-level design of the system solution and explore alternatives
• Develop the Architectural Runway in support of new business Features and Capabilities
• Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers
• Participate in project planning, system and solution demos, retrospective workshops
• Understand technical characteristics of and assist with architectural integration of external components, systems, and platforms

• Support end-to-end configuration, CMDB governance, and environment management across Nuvolo’s Connected Workplace Platform and the ServiceNow ecosystem.
• Maintain configuration plans, change processes, technical integrations, and documentation while collaborating with analysts, developers, system partners, and platform teams.
• Manage Change Requests, and maintain CI data across Jira, Confluence, GitHub, the ServiceNow CMDB, and Nuvolo modules.
• Support Agile/DevOps workflows, release management, integration traceability, and provide subject matter expertise in technical reviews and customer-facing sessions.

ServiceNow Integration Engineer

• Own product strategy, roadmap, and development for ServiceNow
• Define Architecture & Platform Strategy
• Own Integration & Enterprise Architecture Patterns
• Enable application lifecycle decisions (rationalization, modernization, retirement)
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Establish Platform Governance & Engineering Standards
• Ensure Quality, Performance & Reliability while supporting delivery and continuous improvement

Principal Service Engineer – Platform Developer/Architect, ServiceNow

• Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.
• Their technical skills are on par with their Development, Test, and Program Management counterparts.

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