Senior Service Engineer – ServiceNow AI

Providence

Service Engineer working partnership with developers to design and improve large-scale healthcare services. Collaborating early in development process for IS and clinical caregivers.

Posted 6/2/2026full-timeRenton • Washington • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.
Their technical skills are on par with their Development, Test, and Program Management counterparts.

Requirements

What you’ll need

Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience
5 years Related experience; more preferred.
Experience in automation, specifically related to deployment, recovery, or other manual processes.
Experience with n-tier solutions.
Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Benefits

Comp & perks

Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Paid time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources and much more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

automationdeploymentrecoveryn-tier solutionsresilience modelingfailure mode analysisservice architectureQuality of Serviceroot cause analysisproblem solving

Soft Skills

influencingleadershipcommunicationcollaborationlogical reasoningdata-driven decision makingprioritizationprocess improvementsystematic proceduresinvestigative skills

Certifications

Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering