ServiceNow ITOM Consulting Manager

Crowe

ServiceNow ITOM Manager focuses on hands-on development and configuration for Crowe's IT Operations Management team. Collaborating to deliver scalable ServiceNow solutions driving client results.

Posted 7/11/2026full-timeChicago • Connecticut, Florida, Illinois, Washington • 🇺🇸 United StatesSeniorLead💰 $103,200 - $210,900 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors
MID Server installation, configuration, and troubleshooting
Event Management rule creation and alert correlation
Service Mapping design and deployment
Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders)
Translate technical requirements and architecture into scalable, supportable implementations
Work closely with Solution Architects and engagement leads to ensure solution quality and alignment
Write and maintain clear, reusable documentation and internal development standards
Support system testing, UAT, deployment, and ongoing performance tuning
Participate in internal technical design sessions and code reviews
Engage with clients periodically during technical workshops, validations, or post-go-live support

Requirements

What you’ll need

5-7 years of professional experience
5+ years of direct ServiceNow ITOM hands-on work
3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM
Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
Ability to independently deliver technical solutions with minimal supervision
Excellent written and verbal communication, particularly around documenting complex logic
Comfortable working both independently and collaboratively within distributed teams
Willingness and ability to travel up to 30% as needed for client engagements
ServiceNow Certified System Administrator (CSA) – Preferred
ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred
Certified Application Developer (CAD) – Preferred

Benefits

Comp & perks

Comprehensive total rewards package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical ConfigurationScriptingIntegration Solutions DevelopmentPerformance TuningUAT Support

Soft Skills

Excellent CommunicationCollaborative WorkIndependent Problem Solving

Certifications

ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistCertified Application Developer