ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

• Completes established tasks that may require discretion or more advanced problem-solving
• Collaborates cross-functionally with ServiceNow/CCaaS Admin teams on AI tools including Nice Copilot, ServiceNow NowAssist, and future state voice agents
• Develops and maintains documentation, training materials, and stakeholder communications to support the adoption and governance of ITSM practices
• Performs analysis and translates data into compelling narratives to assist product owners and team managers in understanding their product/team’s impact to the greater support landscape
• Applies meeting facilitation skills to lead discussions on Process activities (e.g., Process Syncs)
• Leads small-to-medium scale process improvement projects from identification to implementation, including gathering requirements, coordinating with stakeholders, and overseeing execution
• Acts as a designated Subject Matter Expert (SME) on key ITSM processes, providing guidance and support to teammates and stakeholders to foster process maturity
• Coaches and mentors junior analysts in area(s) of expertise, providing oversight on tasks and fostering skill development within the team
• Leverages available resources, including AI tools, to produce ad-hoc deliverables quickly and competently to support process governance and analysis
• Communicates effectively across different audiences and multiple mediums
• Participates in rotation with peers to deliver relevant training & documentation to Process stakeholders

Analyst II, Customer Experience Process – CCaaS, ServiceNow

• Configure, administer, and optimize the ServiceNow platform across users, workflows, integrations, and reporting.
• Lead end to end migrations from legacy systems such as Zendesk and Autotask into ServiceNow.
• Collaborate with business stakeholders to translate requirements into scalable solutions.
• Build integrations with enterprise systems including CRM, billing, and monitoring tools.
• Develop dashboards and analytics to support operational decision making.
• Establish governance standards, change management processes, and documentation.
• Troubleshoot platform issues and serve as the escalation point for ServiceNow concerns.
• Support the company wide build out of the platform in the first year.

Senior ServiceNow Administrator

• Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, CMDB, TSOM, and related platform capabilities.
• Build and enhance ServiceNow workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and assurance use cases.
• Partner with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer-centric technical solutions.
• Lead ServiceNow integration efforts with telecom order management, OSS/BSS, and other enterprise systems using APIs, middleware patterns, and reusable frameworks.
• Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into ServiceNow.
• Provide technical leadership for development standards, code quality, architecture reviews, governance, and mentoring of ServiceNow developers.
• Drive innovation across the platform, including Service Portal enhancements, triage tools, email-to-ticket flows, ServiceNow-to-GitHub integration, Spec Driven Development, NOW Assist, and AI-enabled development capabilities.
• Champion DevSecOps practices, CI/CD security automation, observability, dashboards, monitoring, and production support to improve platform reliability and release readiness.
• Partner with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.
• Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.
• Stay current with ServiceNow, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.

Senior ServiceNow Engineer

• Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
• Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
• Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
• Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
• Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
• Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
• Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
• Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity.

Business Analytics Lead – ServiceNow

• Support the development, configuration, testing, and enhancement of enterprise ServiceNow solutions
• Work with product owners, architects, software engineers, and business partners to deliver scalable, secure, and reliable platform capabilities
• Develop, configure, customize, and maintain ServiceNow applications and modules
• Support Telecom Service Operations Management development and related service operations workflows
• Develop and update scripts, workflows, business rules, client scripts, Script Includes, Flow Designer components
• Support integrations between ServiceNow and enterprise systems using REST APIs
• Assist with data imports, data cleanup, data migration, and validation activities
• Participate in testing, defect resolution, regression validation, release launches
• Contribute to platform upgrades, vulnerability remediation, maintenance activities

• Lead the design, development, and optimization of enterprise-scale ServiceNow solutions
• Collaborate closely with business and technical teams
• Develop and integrate ServiceNow with Telecom order management systems
• Lead data migration activities

Principal ServiceNow Developer

• Develop, configure, and maintain solutions within the HRSD and ITSM modules.
• Implement and support AI capabilities using NowAssist to streamline workflows and enhance productivity.
• Build custom applications, workflows, and integrations to meet business requirements.
• Handle operational catalog item changes, manage update sets, and perform routine platform maintenance.
• Provide Tier 2 and Tier 3 support, troubleshooting and resolving defects and incidents.
• Ensure the stability and performance of critical business processes on the platform.
• Collaborate with Senior Developers and Engineers to execute on the platform roadmap.
• Partner with business analysts and stakeholders to translate business requirements into technical solutions.
• Participate in Agile processes, including sprint planning, daily stand-ups, and retrospectives.
• Document technical designs, processes, and user guides.

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

• Leads client-facing implementations
• Drives successful delivery across ServiceNow ITOM/ITSM environments
• Owns end-to-end engagement with pre-sales support
• Translates business needs into effective solutions
• Provides advisory and implementation services
• Configures platform and applications according to best practices
• Trains and educates clients on solutions
• Provides post go-live support
• Builds relationships with team members and clients
• Documents detailed requirements

ServiceNow Engagement Manager

• Ensure stable, scalable, and secure delivery of ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows
• Design, develop, configure, and customize ServiceNow applications and platform capabilities using industry best practices
• Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management
• Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript
• Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources
• Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity
• Enable automation and orchestration to reduce manual effort and improve service delivery efficiency
• Support ServiceNow environment health across development, test, and production instances
• Perform platform upgrades, patching, and release management activities in alignment with organizational change controls
• Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages
• Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk
• Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes
• Collaborate with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions
• Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives
• Create and maintain technical documentation for configurations, integrations, and platform standards

ServiceNow jobs in Pennsylvania

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ServiceNow Developer

Analyst II, Customer Experience Process – CCaaS, ServiceNow

Senior ServiceNow Administrator

Senior ServiceNow Engineer

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ServiceNow Developer

Principal ServiceNow Developer

ServiceNow Developer

ServiceNow Manager

ServiceNow Engagement Manager

Senior Software Engineer – ServiceNow Technology Engineer/Platform Engineer