ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

• Provide direct leadership and oversight to the ServiceNow Platform Operations team, including administrators, and operational support staff.
• Set clear performance expectations, conduct regular coaching and feedback, and support the professional growth of team members.
• Lead career development planning, skill-building programs, and cross-training to strengthen team capability and resilience.
• Conduct annual performance reviews, contribute to goal setting, and partner with leadership on development planning.
• Identify capacity gaps or performance challenges and provide additional support, mentoring, or corrective action where needed.
• Foster a collaborative, inclusive, and accountable team culture aligned with university values and IT service standards.
• Be a primary operational lead for the ServiceNow platform's core functionality, ensuring execution of daily processes.
• Oversee ticket triage, classification, and resolution across the ServiceNow request, incident, and enhancement queues.
• Conduct ongoing SLA monitoring, performance reporting, and ticket aging analysis to maintain service standards.
• Act as escalation point for complex issues and coordinate with internal and external support teams to lead resolution.
• Manage the end-to-end intake process for platform work requests, from initial business engagement through assignment and execution.
• Collaborate with business units and technical teams to translate stakeholder needs into actionable backlog items.
• Ensure prioritization processes are aligned with university goals, capacity constraints, and platform strategy.
• Partner with leadership to track demand trends and surface important insights to inform resource planning.
• Lead daily SCRUMs and sprint planning meetings, facilitating Agile best practices across the platform operations team.
• Maintain visibility into work in progress, identifying blockers and ensuring understanding on deliverables and timelines.
• Coordinate with developers, administrators, and analysts to balance workloads, manage dependencies, and ensure high-quality execution.
• Support backlog grooming and internal prioritization according to team capacity and our priorities.
• Manage operational schedules for cloning, patching, and other platform maintenance cycles, including communication with impacted teams.
• Support user acceptance testing (UAT) for platform upgrades and major releases, including planning, documentation, and issue tracking.
• Ensure communication between platform users, business SMEs, and developers to ensure readiness for upcoming changes.
• Identify opportunities to reduce manual overhead through automation, standardization, and tooling improvements.
• Promote operational consistency by documenting recurring processes, workflows, and standard operating procedures.
• Partner with platform leadership to evaluate current practices, recommend enhancements, and implement best practices that improve reliability and efficiency.
• Be a operational liaison between internal partners and third-party vendors or Managed Service Providers (MSP).
• Monitor and manage vendor performance, coordinate enhancement cycles, and ensure agreement on contract expectations.
• Communicate platform updates, priorities, and issues to team members and leadership in a timely and professional manner.
• Support vendor onboarding, documentation, and knowledge transfer for external resources.
• Other responsibilities as assigned.

ServiceNow Platform Operations Manager

• Manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk
• Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation
• Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements
• Support software request, approval, and fulfillment workflows
• Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
• Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
• Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

ServiceNow Software Asset Management Analyst

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• Advise clients on leveraging ServiceNow for supporting their Security program
• Lead project implementation & oversee architectural design
• Facilitate project introduction, kick-off meetings & weekly client status meetings
• Provide guidance to developers on ServiceNow configuration
• Provide final quality assurance reviews of all deliverables
• Design and deliver end user training
• Expand client’s vision and opportunities to drive additional business value through ServiceNow

ServiceNow SecOps Implementation Manager

• Own and maintain application records within the ServiceNow CMDB, ensuring data accuracy, completeness, and ongoing integrity
• Track and manage application portfolio details, including ownership, vendor relationships, lifecycle status, and critical system attributes
• Lead periodic data certification and validation processes to support IT hygiene, governance, and compliance requirements
• Partner with application owners, infrastructure teams, and business stakeholders to validate and update application data
• Support risk classification efforts, including assigning sensitivity levels and aligning applications to underlying infrastructure and server environments
• Identify and document application exposures, including hosting models (cloud, on-prem), dependencies, and integration points
• Collaborate with enterprise teams to ensure full visibility and traceability across all applications supporting business operations
• Engage with senior and executive stakeholders to drive enterprise-wide accountability, data ownership, and governance adherence
• Contribute to the continuous improvement of ServiceNow processes, CMDB data quality, and enterprise data governance practices

Senior Technical Program Manager – ServiceNow CMDB, Application Portfolio Management

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

• Support the IT Cyber Security Division and other business units by managing procurement processes.
• Monitor contract renewals, track expenditures, and support consultant onboarding activities.
• Provide financial and operational analysis and ensure data accuracy.
• Create and process requisitions within PeopleSoft Procurement modules.
• Monitor active software licensing and support compliance with procurement policies.
• Assist management with financial analysis, contract reviews, and procurement planning initiatives.
• Generate reports related to procurement activity and departmental budgets.

System / Business Analyst – PeopleSoft, ServiceNow, Procurement, Financial Operations

• Support the IT Cyber Security Division and other business units by managing procurement processes.
• Monitor contract renewals and track expenditures.
• Support consultant onboarding activities and provide financial and operational analysis.
• Create and process requisitions within PeopleSoft Procurement modules.
• Monitor active software licensing and service agreements.
• Coordinate with IT leadership, project teams, procurement personnel, and vendors.
• Maintain accurate contract records and support compliance with organizational procurement policies.
• Assist with vendor engagement activities through ServiceNow Asset and Contract Management.
• Track planned versus actual expenditures across technology and cybersecurity initiatives.
• Support annual budgeting, forecasting, accrual, and financial reconciliation activities.
• Analyze spending trends and identify budget variances.
• Generate recurring and ad hoc reports related to procurement activity and departmental budgets.

🌐
Worldwide
❌ Jobs You've Hidden
⭐️ Saved Jobs
✅ Applied Jobs
✉️ Email Alerts
👤 Account
This job opening is no longer available.
Similar Jobs
ServiceNow Engagement Manager

🕒 April 2

Myriad360

51 - 200

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Website
LinkedIn
All Job Openings

ServiceNow Engagement Manager for Advizex leading ITOM/ITSM client implementations. Delivering solutions and managing client relationships with an emphasis on ServiceNow technologies.

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

ServiceNow Engagement Manager

🕒 April 2

Myriad360

51 - 200

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Website
LinkedIn
All Job Openings

ServiceNow Engagement Manager leading client-facing implementations for Advizex, ensuring successful delivery across ServiceNow ITOM / ITSM environments with pre-sales support and solutioning.

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

ServiceNow Engagement Manager

🕒 April 2

Myriad360

51 - 200

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Website
LinkedIn
All Job Openings

ServiceNow Engagement Manager leading client-facing implementations in ITOM / ITSM environments at Advizex. Ideal for candidates with 3–5 years of ServiceNow experience based in South Carolina.

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

ServiceNow Engagement Manager

🕒 April 2

Myriad360

51 - 200

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Website
LinkedIn
All Job Openings

ServiceNow Engagement Manager leading client-facing implementations and driving delivery in ITOM/ITSM for Advizex. Requires 3–5 years experience with ServiceNow, frequent collaboration, and stakeholder management.

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

ServiceNow Business Analyst

🕒 April 1

Beyond20

51 - 200

🏢 Enterprise

☁️ SaaS

🤝 B2B

Website
LinkedIn
All Job Openings

ServiceNow Business Analyst responsible for gathering requirements and coordinating with project teams in a remote consulting practice. Support implementation efforts with strong analytical and communication skills.

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

Search More ServiceNow Jobs
🌐
Worldwide
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com
Search
Search Jobs by country
Search jobs by city
Search jobs by job title
Search entry-level jobs
Search junior-level jobs
Search senior-level jobs
Search jobs by tech stack
Search jobs by contract type
Search remote internships
Search remote part-time jobs
Remote jobs Anywhere in the World
Companies Hiring Anywhere in the World
Companies Hiring Sales People Anywhere in the World
Companies Hiring Software Engineers Anywhere in the World
Resources
Advice
Tips for finding remote jobs
Interview questions and answers
Resume examples
Cover letter examples
Post a job
Affiliates
Privacy policy
Terms of service
Job board SEO course
AI Apply Copilot
OpenClaw job finder
Jobs by Country
Remote jobs anywhere in the world (Worldwide remote jobs)
Remote jobs United States
Remote jobs Australia
Remote jobs Brazil
Remote jobs Canada
Remote jobs France
Remote jobs Ireland
Remote jobs Germany
Remote jobs Netherlands
Remote jobs Spain
Remote jobs UK
Popular Jobs
Remote data analyst jobs
Remote customer support jobs
Remote executive assistant jobs
Remote marketing jobs
Remote product designer jobs
Remote product manager jobs
Remote project manager jobs
Remote recruiter jobs
Remote sales jobs
Remote software engineer jobs
Jobs by Type
Remote full-time jobs
Remote part-time jobs
Remote contract jobs
Remote internship jobs
Remote entry-level jobs
Remote jobs with no experience required
Remote junior jobs (1-3 years of experience)
Digital nomad jobs
Remote jobs with no degree required
Freelance remote jobs
Temporary remote jobs
Remote jobs hiring now
Stay at home mom jobs

ServiceNow jobs in New York

See all jobs on JobTailor

ServiceNow Developer

ServiceNow Platform Operations Manager

ServiceNow Software Asset Management Analyst

ServiceNow SecOps Implementation Manager

Senior Technical Program Manager – ServiceNow CMDB, Application Portfolio Management

ServiceNow Manager

System / Business Analyst – PeopleSoft, ServiceNow, Procurement, Financial Operations

System / Business Analyst – PeopleSoft, ServiceNow, Procurement, Financial Operations

Software Engineer – ServiceNow