Senior Technical Program Manager – ServiceNow CMDB, Application Portfolio Management

MSK

Senior Technical Program Manager at MSK ensuring the integrity of application data across enterprise applications. Collaborating with multiple teams for effective governance and compliance standards.

Posted 6/12/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $136,400 - $225,100 per yearWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Own and maintain application records within the ServiceNow CMDB, ensuring data accuracy, completeness, and ongoing integrity
Track and manage application portfolio details, including ownership, vendor relationships, lifecycle status, and critical system attributes
Lead periodic data certification and validation processes to support IT hygiene, governance, and compliance requirements
Partner with application owners, infrastructure teams, and business stakeholders to validate and update application data
Support risk classification efforts, including assigning sensitivity levels and aligning applications to underlying infrastructure and server environments
Identify and document application exposures, including hosting models (cloud, on-prem), dependencies, and integration points
Collaborate with enterprise teams to ensure full visibility and traceability across all applications supporting business operations
Engage with senior and executive stakeholders to drive enterprise-wide accountability, data ownership, and governance adherence
Contribute to the continuous improvement of ServiceNow processes, CMDB data quality, and enterprise data governance practices

Requirements

What you’ll need

Proven hands-on experience with ServiceNow, including CMDB and Application Portfolio Management (APM)
Strong understanding of application architecture, infrastructure components, integrations, and server environments (on-prem and cloud)
Experience supporting IT governance frameworks, regulatory compliance, audits, or risk management programs
Familiarity with ITIL practices related to configuration management and service operations
ServiceNow certifications (e.g., CSA, CIS-CMDB, CIS-APM) preferred but not required
Demonstrated ability to operate in complex, matrixed environments with multiple stakeholders and competing priorities

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowCMDBApplication Portfolio Managementapplication architectureinfrastructure componentsintegrationsserver environmentsIT governance frameworksregulatory compliancerisk management

Soft Skills

data ownershipgovernance adherencecollaborationstakeholder engagementaccountabilitycontinuous improvementdata certificationvalidation processesorganizational skillsability to operate in complex environments

Certifications

CSACIS-CMDBCIS-APM