ServiceNow Software Asset Management Analyst

Teledyne Technologies Incorporated

Software Asset Management Analyst managing software assets and license compliance for Teledyne Technologies. Responsibilities include data integrity, vendor audits, and process improvement.

Posted 7/15/2026full-timeBillerica • Alabama, Massachusetts, New Hampshire, New York • 🇺🇸 United StatesMid-LevelSenior💰 $77,900 - $103,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Software Asset Management (SAM) and IT Asset Management (ITAM), with a strong focus on ServiceNow SAM configuration, compliance reporting, and data integrity management. Proficient in analyzing software usage and licensing data to optimize costs and support vendor negotiations.

Highest-signal resume keywords

ServiceNow SAM ExperienceSoftware Asset Management (SAM)IT Asset Management (ITAM)Analytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Asset ManagementIT Asset ManagementServiceNow ConfigurationData Integrity ManagementCompliance ReportingCost Optimization AnalysisLicense Risk MitigationSoftware Licensing ModelsCMDB ProcessesITSM Processes

Soft Skills

Analytical SkillsProblem-Solving SkillsCross-Functional CollaborationCommunication Skills

Tools & Technologies

ServiceNow SAMServiceNow DiscoverySCCMIntune

Industry Keywords

Software LicensingVendor AuditsGovernance StandardsContinuous ImprovementSoftware Contracts

Tech Stack

Tools & technologies

ITSMOracleServiceNow

About the role

Key responsibilities & impact

Manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM
Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes
Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible
Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals
Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk
Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation
Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements
Support software request, approval, and fulfillment workflows
Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience)
3–5+ years experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related discipline
Hands-on experience with SAM/ITSM tooling; ServiceNow SAM experience strongly preferred
Working knowledge of major software licensing models (e.g., Microsoft, Oracle, IBM, Adobe, SAP, and SaaS licensing models)
Experience with CMDB and ITSM processes
Strong analytical, reporting, and problem-solving skills
Excellent communication and cross-functional collaboration skills

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements