ServiceNow

• Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
• Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
• Manage users, groups, roles, and access controls in alignment with security and governance standards
• Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
• Support data imports, exports, and basic integrations under established standards and guidance
• Implement minor enhancements and low code solutions to improve operational efficiency and user experience
• Maintain platform documentation, operational procedures, and knowledge articles

Senior ServiceNow Systems Administrator

• Works with business partners within multiple business units to align technology solutions with business strategies
• Provides advanced technical and consultative support to team members
• Analyzes existing systems and identifies technical or procedural improvements
• Builds relationships with business partners to understand needs
• Develops understanding of complex business processes and functional behaviors of applications
• Captures business and user requirements
• Facilitates scope, discovery, and design sessions
• Aligns IT resources to meet client organization's needs
• Builds roadmaps with business partners and executes stories within sprint timelines

Senior Business Systems Analyst – ServiceNow

• Define and communicate the product vision, roadmap, and backlog for ServiceNow initiatives
• Translate business needs into clear, actionable user stories and acceptance criteria
• Prioritize features and enhancements based on business value, technical feasibility, and user impact
• Serve as the subject matter expert for the ServiceNow platform and applications
• Collaborate with architects and developers to ensure scalable, secure, and maintainable solutions
• Stay current with ServiceNow releases and recommend adoption of new features
• Lead and mentor a scrum team of business analysts, developers, and testers
• Facilitate agile ceremonies (e.g., sprint planning, reviews, retrospectives)
• Act as the primary liaison between business stakeholders and technical teams
• Ensure timely delivery of high-quality solutions that meet or exceed expectations
• Monitor product performance and user feedback to drive continuous improvement
• Champion best practices in agile development, DevOps, and ITIL processes

ServiceNow Product Owner – BSA Lead

• Provide technical and consultative support on complex technical matters
• Analyze, design, and develop systems based on user specifications
• Manage and resolve issues against ServiceNow applications
• Advise internal teams on process inefficiencies
• Perform routine maintenance to monitor and identify errors
• Maintain platform stability and incorporate best practices
• Develop reporting strategy and maintenance plan for platform-wide reporting

ServiceNow Platform Engineer

• Administer and configure the ServiceNow platform and its applications
• Manage platform functionality, including plugins and environments
• Execute release activities, including moving code to production
• Monitor platform performance and ensure system stability
• Troubleshoot issues and provide production support
• Manage user access and enforce security controls
• Support governance processes, including change management and compliance
• Partner with engineering and architecture teams on deployments and platform improvements
• Drive continuous improvement across platform operations

ServiceNow jobs in Minnesota

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Senior ServiceNow Systems Administrator

Senior Business Systems Analyst – ServiceNow

ServiceNow Product Owner – BSA Lead

ServiceNow Platform Engineer

ServiceNow System Administrator