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Senior ServiceNow Systems Administrator
RSM US LLPServiceNow Administrator Senior managing ITSM platform for a leading provider of professional services. Responsible for configuration, administration, troubleshooting, and operational support of ServiceNow systems.
Posted 7/7/2026full-timeNashville • Illinois, Minnesota, Missouri, Tennessee • 🇺🇸 United StatesSenior💰 $95,400 - $163,900 per yearWebsite
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
- Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
- Manage users, groups, roles, and access controls in alignment with security and governance standards
- Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
- Support data imports, exports, and basic integrations under established standards and guidance
- Implement minor enhancements and low code solutions to improve operational efficiency and user experience
- Maintain platform documentation, operational procedures, and knowledge articles
Requirements
What you’ll need- Bachelor’s degree in information technology, Computer Science, or related field.
- Experience with the ServiceNow platform.
- ServiceNow CSA certification is required within 6 months of starting position.
- 1 - 3 years of ServiceNow experience
- ServiceNow CSA certification
- ITIL certification
- Ability to work both independently and as part of a collaborative, cross-functional team.
- Excellent problem-solving, communication, and interpersonal skills.
Benefits
Comp & perks- flexibility in your schedule
- professional development opportunities
- discretionary bonus based on firm and individual performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITSM AdministrationChange ManagementRequest ManagementKnowledge ManagementFlow Designer WorkflowsData ImportsData ExportsLow Code SolutionsTroubleshootingConfiguration Management
Soft Skills
Problem-SolvingCommunicationInterpersonal SkillsCollaborationIndependence
Certifications
ServiceNow CSA CertificationITIL Certification