Senior ServiceNow Systems Administrator

RSM US LLP

ServiceNow Administrator Senior managing ITSM platform for a leading provider of professional services. Responsible for configuration, administration, troubleshooting, and operational support of ServiceNow systems.

Posted 7/7/2026full-timeNashville • Illinois, Minnesota, Missouri, Tennessee • 🇺🇸 United StatesSenior💰 $95,400 - $163,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and supporting ITSM modules, particularly within the ServiceNow platform, while ensuring compliance with security and governance standards. Proficient in troubleshooting, implementing enhancements, and maintaining documentation to optimize operational efficiency.

Highest-signal resume keywords

ServiceNow Platform ExperienceServiceNow CSA CertificationITIL CertificationIncident ManagementProblem Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ITSM AdministrationChange ManagementRequest ManagementKnowledge ManagementFlow Designer WorkflowsData ImportsData ExportsLow Code SolutionsTroubleshootingConfiguration Management

Soft Skills

Problem-SolvingCommunicationInterpersonal SkillsCollaborationIndependence

Tools & Technologies

ServiceNow

Certifications & Qualifications

ServiceNow CSA CertificationITIL Certification

Industry Keywords

Governance StandardsOperational ProceduresKnowledge ArticlesUser ManagementAccess Controls

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
Manage users, groups, roles, and access controls in alignment with security and governance standards
Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
Support data imports, exports, and basic integrations under established standards and guidance
Implement minor enhancements and low code solutions to improve operational efficiency and user experience
Maintain platform documentation, operational procedures, and knowledge articles

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or related field.
Experience with the ServiceNow platform.
ServiceNow CSA certification is required within 6 months of starting position.
1 - 3 years of ServiceNow experience
ServiceNow CSA certification
ITIL certification
Ability to work both independently and as part of a collaborative, cross-functional team.
Excellent problem-solving, communication, and interpersonal skills.

Benefits

Comp & perks

flexibility in your schedule
professional development opportunities
discretionary bonus based on firm and individual performance