ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

• Engage in governance and compliance initiatives to streamline business functions
• Analyze intricate issues to develop practical solutions
• Mentor team members to uphold elevated standards
• Build and nurture client relationships through meaningful interactions
• Navigate uncertain situations to deliver quality outcomes
• Utilize risk management frameworks to enhance client processes
• Develop sustainable solutions using GRC technologies
• Maintain professional and technical standards in every engagement

Senior Associate – GRC/IRM ServiceNow Technology Implementation Solutions

• Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders)
• Translate technical requirements and architecture into scalable, supportable implementations
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment
• Write and maintain clear, reusable documentation and internal development standards
• Support system testing, UAT, deployment, and ongoing performance tuning
• Participate in internal technical design sessions and code reviews
• Engage with clients periodically during technical workshops, validations, or post-go-live support

ServiceNow ITOM Consulting Manager

• Manage Uline’s ServiceNow platform, including applications, modules and workflows to meet business needs.
• Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.
• Monitor system performance, manage upgrades and maintain user access to ensure reliable platform operations.
• Build custom dashboards and reports to identify trends and support continuous service improvement.

ServiceNow System Administrator

• Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management
• Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows
• Manage users, groups, roles, and access controls in alignment with security and governance standards
• Troubleshoot platform and application issues, identifying root cause and implementing corrective actions
• Support data imports, exports, and basic integrations under established standards and guidance
• Implement minor enhancements and low code solutions to improve operational efficiency and user experience
• Maintain platform documentation, operational procedures, and knowledge articles

Senior ServiceNow Systems Administrator

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• Advise clients on leveraging ServiceNow for supporting their Security program
• Lead project implementation & oversee architectural design
• Facilitate project introduction, kick-off meetings & weekly client status meetings
• Provide guidance to developers on ServiceNow configuration
• Provide final quality assurance reviews of all deliverables
• Design and deliver end user training
• Expand client’s vision and opportunities to drive additional business value through ServiceNow

ServiceNow SecOps Implementation Manager

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives

Senior Consultant – ServiceNow IRM, SecOps Implementation

• Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
• Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
• Recommends and delivers solutions that meet customer needs and ensures the solutions meet the functional requirements of the customer
• Prepares and executes workshops
• Promotes process standardization and efficiencies
• Determines and documents detailed requirements
• Designs process solutions
• Provides advisory and implementation services and solutions
• Configures the platform and applications
• Follows ServiceNow Best Practices for solutions
• Trains, enables, and educates the client on the solution
• Provides post go-live support
• Uses knowledge of technology and industry expertise to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform
• Contributes to proposals and recommends content

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