ServiceNow System Administrator

Uline

ServiceNow System Administrator managing and enhancing Uline’s ServiceNow platform for reliable service delivery. Providing technical support and building custom reports to drive continuous improvement.

Posted 7/8/2026full-timePleasant Prairie • Illinois, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

JavaScriptServiceNow

About the role

Key responsibilities & impact

Manage Uline’s ServiceNow platform, including applications, modules and workflows to meet business needs.
Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.
Monitor system performance, manage upgrades and maintain user access to ensure reliable platform operations.
Build custom dashboards and reports to identify trends and support continuous service improvement.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology or related field.
ServiceNow Certified System Administrator (CSA) preferred.
2+ years of experience in administering End User Computing (EUC) applications preferred.
Strong knowledge of ITIL processes, JavaScript and ServiceNow customization.
Excellent customer service, communication and problem-solving skills.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
On-site café and first-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow AdministrationJavaScriptDashboard DevelopmentReport BuildingIncident ResolutionSystem Performance MonitoringWorkflow ManagementUser Access ManagementTroubleshootingService Improvement

Soft Skills

Customer ServiceCommunicationProblem-Solving

Certifications

ServiceNow Certified System Administrator