ServiceNow Engagement Manager

Myriad360

ServiceNow Engagement Manager responsible for leading successful client implementations within ITOM / ITSM environments. Works closely with clients to deliver solutions while providing pre-sales support and advisory services.

Posted 5/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
Recommends and delivers solutions that meet customer needs and ensures the solutions meet the functional requirements of the customer
Prepares and executes workshops
Promotes process standardization and efficiencies
Determines and documents detailed requirements
Designs process solutions
Provides advisory and implementation services and solutions
Configures the platform and applications
Follows ServiceNow Best Practices for solutions
Trains, enables, and educates the client on the solution
Provides post go-live support
Uses knowledge of technology and industry expertise to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform
Contributes to proposals and recommends content

Requirements

What you’ll need

3–5 years of hands-on experience with the ServiceNow platform
Experience leading or guiding ServiceNow implementations using Agile methodologies
Strong experience with ITSM and ITOM
Experience delivering ServiceNow integrations with external systems
Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
Proven ability to manage stakeholders and drive accountability through project completion
Experience working within an Agile delivery model, including requirements gathering, development, and testing
Engagement management experience, including planning, reporting, delivery, and project closure
Strong consultative approach with the ability to communicate business process improvements clearly and effectively

Benefits

Comp & perks

Company-subsidized medical benefits
Dental and vision coverage offered
17 PTO days
Flexible Work Arrangements
Retirement Savings Plans
Paid Long Term Disability
Basic Life Insurance offered

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITSMITOMAgile methodologiesscriptingconfigurationcustomizationintegrationsrequirements gatheringproject management

Soft Skills

stakeholder managementaccountabilityconsultative approachcommunicationprocess improvementengagement managementplanningreportingdeliveryproject closure