Scrum Master

• Lead teams and the organization on how to best use Agile principles/frameworks and effectively leverages appropriate best practices.
• Act as Scrum Master for assigned Scrum/Kanban teams, facilitating ceremonies such as, stand-ups, backlog grooming, sprint planning, and retrospectives.
• Manage Sprints - keeping order, process, delivery, priorities accurate and on time.
• Collaborate with engineers, product owners, and other stakeholders to understand the expected product functionality and customer requirements.
• Assist in removing team impediments, and track and maintain metrics.
• Create, assess, update and maintain agile documentation.
• Lead projects in Waterfall to Agile methodologies.
• Support transition to Agile.
• Perform other duties and/or special projects as assigned.

AVP – IAM Scrum Master

• Lead daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
• Coach teams on Agile/Lean principles and SAFe practices to improve velocity and quality.
• Support teams in and cross-functional collaboration.
• Remove impediments and ensure delivery of sprint goals and program increments.
• Assist in schedule management, risk assessment, and effort estimation.
• Maintain project plans and track progress toward key milestones.
• Facilitate coordination with other agile teams and communicate status of inter-team dependencies.
• Promote a learning culture by implementing process enhancements.
• Share best practices across teams and mentor junior Scrum Masters or team members.

• Facilitate cross-functional engineering teams in the delivery and implementation of new products or upgrades
• Develop detailed schedules, project estimates, resource plans, and status reports
• Conduct project meetings and ensure adherence to quality standards
• Maintain multiple-sprint release plans and release burndown based on capacity
• Facilitate cross-team, program wide rituals like release planning or retrospectives
• Promote continuous improvement to maximize capacity and predictability
• Establish team working agreements and help resolve impediments
• Provide visibility of team status to senior management

Senior Scrum Master

• Lead and guide teams in executing transformation strategies
• Manage client relationships and oversee account deliverables
• Develop and implement risk management frameworks
• Mentor junior staff to enhance their skills and capabilities
• Achieve successful project outcomes and uphold quality standards
• Utilize program management knowledge to drive organizational change
• Foster a culture of continuous improvement and innovation
• Collaborate with Program Management Offices to achieve strategic goals

Digital PMO – Scrum Master, Senior Associate

• Act as Scrum Master for one or more Agile teams delivering custom application development and prioritized based on the managed services incidents efforts.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives.
• Ensure the team adheres to Agile principles, removes impediments, and continuously improves delivery efficiency and quality.
• Partner with Product Owners and stakeholders to manage and prioritize the product backlog based on business value and operational needs.
• Track sprint progress, velocity, and delivery metrics, ensuring transparency and predictable delivery.
• Lead end-to-end delivery of custom application managed services, including development/ enhancements, and production support.
• Balance development work with operational support priorities, ensuring optimal team utilization and service continuity.
• Own project planning, scheduling, tracking, risk management, and delivery governance.
• Coordinate across development, support, infrastructure, QA, and business teams to ensure seamless delivery and operations.
• Act as the primary point of contact for client stakeholders for both project delivery and managed services operations.
• Conduct regular client governance meetings, including sprint reviews, service review meetings, and steering committee updates.
• Provide regular status reporting covering delivery progress, service metrics, incidents, risks, issues, and mitigation plans.
• Ensure alignment between business priorities, service requests, and development roadmap.
• Ensure effective management of service incidents, requests, defects, and enhancements through tools such as Azure DevOps.
• Monitor SLA compliance, service performance metrics, and team productivity.
• Implement continuous improvement initiatives to enhance service quality, team efficiency, and customer satisfaction.
• Drive root cause analysis and preventive measures for recurring incidents and service issues.
• Support release planning, deployment coordination, and post-release stabilization activities.
• Plan and manage team capacity across development, enhancements, and support activities.
• Ensure effective workload prioritization and allocation aligned with client and business priorities.
• Identify and proactively mitigate delivery risks, resource constraints, and operational challenges.
• Ensure adherence to defined SDLC, Agile processes, and organizational governance standards.

Project Manager, Scrum Master – Application Managed Services

Digital PMO, Scrum Master – Senior Associate

• Facilitating Agile ceremonies: Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives
• Coaching teams on Scrum and Agile best practices, adapted for data and AI delivery
• Removing impediments and managing dependencies across teams and stakeholders
• Supporting Product Owners with backlog refinement and sprint execution
• Tracking and reporting Agile metrics (velocity, burndown, flow) using Azure DevOps or similar tools
• Fostering a culture of collaboration, accountability, and continuous improvement
• Supporting Agile maturity and scaling across multiple Data & AI teams

Scrum Master – Data & AI

• Coaching, training, mentoring teams on Agile values, principles, and practices mainly around Scrum and Kanban.
• Keep track of KPIs and recommend and facilitate changes for increased efficiency and effectiveness.
• Coordinate Agile Ceremonies such as planning, refinement, daily stand-ups, retrospectives, reviews etc.
• Resolve conflicts, impediments, and issues that affect the teams and the organization.
• Establish and maintain metrics and dashboards and report progress or blockers
• Provide frequent status updates and raise in timely manner issues that cannot be resolved within the team
• Record dependencies and facilitate discussions with relevant parties
• Shield team from interruptions
• Record team’s decision on improvements and help them to be applied
• Work with product owners to handle backlog items and form the roadmap
• Ensure deliverables are up to quality standards at the end of each iteration
• Track story points and workflow efficiency and create future projections
• Help build a productive environment where team members ‘own’ the product and enjoy working on it

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