Salesforce Developer

• Implement and manage Continuous Integration/Continuous Delivery (CI/CD) environments and tools.
• Solutioning, Designing and developing business application functionality.
• Perform fit-gap analysis mapping business requirements to Salesforce best practices, capabilities, features.
• Declarative solutioning using Salesforce cloud offering (Service, Sales, and Community)/ AppExchange.
• Utilize best practices to perform operational support, enhancements, and bug fixes as needed to the Salesforce.com platform.
• Support application solution by working with the Development Team.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Design and development of API integrations with external business systems.
• Assess all risks and offer mitigation strategies, communicating impacts to project across multiple channels.
• Being able to work independently with minimal supervision.

• Serve as a primary responder for Salesforce production issues, incidents, and escalations
• Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration
• Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues
• Monitor platform health, system performance, and integration reliability
• Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations
• Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors
• Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents
• Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption
• Identify opportunities to improve platform reliability, scalability, and maintainability
• Create and maintain technical documentation, runbooks, and knowledge articles for support processes
• Participate in incident reviews and contribute to continuous improvement initiatives
• Support release validation and post-deployment monitoring activities

Salesforce Developer – Production Support

• Lead the design, development, and expansion of the Salesforce ecosystem.
• Design, develop, and deploy Salesforce solutions, including Agentforce AI agents, Data Cloud 360 pipelines, and integrations with internal and external systems.
• Build and configure Agentforce agents, including prompt templates, agent actions, and flows that automate and enhance business processes.
• Leverage Salesforce Data Cloud 360 to unify, harmonize, and activate customer data across the enterprise, including data streams, identity resolution, and calculated insights.
• Develop and maintain features across Salesforce clouds (Sales Cloud, Service Cloud, Experience Cloud, Platform).
• Write clean, maintainable code using Apex, Lightning Web Components (LWC), and Flows, adhering to established best practices.
• Support integration requirements using MuleSoft Anypoint Platform or similar tools where needed.
• Support ETL and data integration processes, ensuring accurate, secure, and timely exchange of data across Salesforce and associated tools.
• Collaborate with Product Owners, Architects, and Business Stakeholders to translate business requirements into technical solutions.
• Participate in code reviews and contribute to improving solution designs for quality, performance, and security.
• Support and contribute to CI/CD pipelines for Salesforce deployments.
• Work within the defined environment strategy (Dev, QA, UAT, Prod) and follow release processes.
• Proactively identify and resolve technical issues, escalating to senior team members when appropriate.

Senior Salesforce Developer

• Work directly with clients, solution architects, developers and functional consultants to define detailed requirements, design robust solutions that meet business objectives, and present custom solutions to key stakeholders
• Manage technical scope, direction, and client expectations on multiple technical projects simultaneously
• Lead & execute delivery of custom solutions that are uniquely tailored to the business’ need, including leading technical design sessions & writing technical design documents that follow development best practices
• Ownership of all technical aspects of a Force.com implementation including custom code, systems integrations, and 3rd party applications.
• This includes developing in Apex, Lightning, Visualforce, Java, JavaScript, JSON, CSS, APIs and other technologies as needed
• Direct and manage the team’s developers to accomplish project goals, while providing hands on expert level assistance for technical issues and leadership of best practices
• Interact closely with external systems and infrastructure, while developing integrations between applications and systems
• Assist in sales discovery meetings, solutioning and estimating for the development of SoW’s

Senior Salesforce Technical Architect

• Design, develop, and implement scalable Salesforce solutions, including custom applications, integrations, and Communities/Portal functionality.
• Serve as a senior technical resource for Salesforce, including data migrations, data quality, system integrations, third-party applications, AppExchange products, and custom code.
• Design and implement scalable Salesforce solutions, including Communities and portal functionality, aligned with business and user needs.
• Ensure data integrity, quality, and consistency across Salesforce and integrated systems.
• Participate in multiple concurrent Salesforce projects, balancing priorities, deadlines, and business needs.

• Design, develop, and maintain Salesforce solutions across various clouds, including Sales Cloud, Service Cloud, and Experience Cloud.
• Build and maintain integrations with third-party applications using tools like Mulesoft or other integration platforms.
• Develop complex automations using Flow, Apex.
• Create and maintain custom Lightning Web Components (LWC) to enhance user experience and functionality.
• Work with OmniStudio to build guided processes and data models, specifically within Education Cloud.
• Perform administrative tasks such as user management, security settings, data management, and report/dashboard creation.
• Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver high-quality solutions.
• Ensure the health and scalability of the Salesforce platform by following best practices and maintaining a clean org.
• Troubleshoot and resolve technical issues as they arise, providing timely and effective support to end-users.

Junior Salesforce Developer

• Collaborate with a talented software engineering team to design and deliver custom Salesforce solutions that support evolving business and customer needs.
• Partner closely with business stakeholders, management, and senior engineers to translate requirements into scalable technical solutions that enhance the Salesforce platform.
• Provide technical leadership through coaching and mentorship, fostering the growth of team members, promoting engineering best practices, and helping build a high-performing development team.
• Design and develop custom Salesforce solutions with a strong emphasis on supporting and optimizing lead-to-cash business processes, including lead management, opportunity lifecycle, quoting, and revenue workflows.
• Write high-quality, scalable source code primarily in Apex, JavaScript, Visualforce, Aura, and Lightning Web Components, adhering to Salesforce development best practices, coding standards, and design patterns.
• Customize and extend the Salesforce platform to deliver scalable, business-aligned technical solutions.
• Experience designing and implementing scalable integrations using MuleSoft, including API-led architecture, system/process/experience layers, and seamless integration between Salesforce and external enterprise systems.
• Utilize source control tools such as Git and Bitbucket to manage code and deployments.
• Monitor Salesforce platform performance and proactively manage system usage limits (governor limits), ensuring optimal performance, scalability, and reliability of custom solutions.
• Participate in peer code reviews to ensure adherence to coding standards, best practices, and overall solution quality.
• Monitor and resolve automated build and deployment failures related to programmatic defects.
• Collaborate with cross-functional teams to map business processes, particularly lead-to-cash workflows, into effective Salesforce solutions.
• Guide solution design, drive technical excellence, and support the professional development of developers through knowledge sharing, code reviews, and continuous learning opportunities.
• Troubleshoot, log, and resolve Salesforce application issues in coordination with Salesforce Premier Support and third-party system integrators.
• Regularly evaluate and refine implemented solutions to ensure continued alignment with business goals and value delivery.
• Develop and maintain implementation of documentation and end-user guides for custom Salesforce functionality.
• Stay current with Salesforce technologies, best practices, and certifications.
• Experience working with AI tools or a demonstrated willingness to learn.
• Perform miscellaneous duties as assigned.

Lead Salesforce Developer

• Design and implement complex Salesforce solutions supporting CMS workflows and business rules
• Develop and maintain custom functionality using Apex, Lightning Web Components (LWC), Flow, and Platform Events
• Configure and enhance Salesforce capabilities to support business and technical requirements
• Develop and support Salesforce integrations with internal and external systems using REST and/or SOAP APIs
• Support scalable and secure delivery of Salesforce enhancements within Agile sprint cycles
• Contribute to solution delivery activities while ensuring alignment with technical and business objectives
• Ensure code quality, performance, and maintainability of Salesforce solutions
• Support adherence to CI/CD and DevSecOps practices within Salesforce environments
• Collaborate with cross-functional teams and stakeholders to support successful solution delivery and implementation

• Perform data analysis to support business and operational reporting needs
• Develop analytical products and reports using BI tools and Salesforce reporting capabilities
• Write and execute complex queries to respond to client data requests
• Design and implement Salesforce dashboards and reporting solutions
• Develop Salesforce components including Apex, Lightning components, and related solutions
• Support integrations between Salesforce and external data sources and APIs
• Ensure adherence to code quality, data quality, and performance best practices
• Support scalable and secure delivery of reports and solutions within Agile sprint cycles and on an ad-hoc basis

Senior Data Analyst – Salesforce Developer

• Participating in the full application life cycle for the Medicaid Enterprise Systems Hub (MESH): architecture, design, development, testing, and deployment, with end-to-end ownership of complex features
• Writing, testing, and deploying high-performance, reusable, and reliable Apex code that powers MESH submission, review, approval, MDBT, and reporting workflows
• Creating and customizing Lightning Web Components (LWC) and Lightning pages to enhance both the internal CMS interface and the external State Medicaid Agency (SMA) portal, ensuring consistency across the dual-interface architecture
• Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships, that support APDs, contracts, vendors, projects, certifications, the Master Detailed Budget Table (MDBT), and integrated state profiles
• Performance-engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows that respect Salesforce governor limits
• Leading options analyses, proof-of-concept implementations, and validations for proposed solutions including AI-assisted submission analysis, T-MSIS bidirectional integration, configurable workflow templates, and Microsoft 365 integration
• Identifying risks, managing change, and designing cloud solutions that are efficient, scalable, secure, and aligned with CMS ARS 5.1, FedRAMP Moderate, and CMS Salesforce SEI Center of Excellence governance
• Gathering technical requirements, decomposing user stories, and translating dependencies for the technical delivery team
• Working closely with designers, engineers, and the Senior Business Analyst to gather and implement product, front-end, and back-end requirements, including Section 508 / WCAG 2.0 AA accessibility
• Designing and reviewing REST and SOAP integrations between Salesforce and external systems including T-MSIS, MBES/MacFin, Microsoft 365, CMCS DataConnect, and Power BI
• Assisting users with troubleshooting and resolving platform issues, supporting Tier 2 and Tier 3 escalations from the Technical Support team
• Participating in agile processes including daily stand-ups, demos, retrospectives, and sprint planning
• Documenting development processes, technical designs, and architectural decisions in CMS-approved tools (Confluence, GitHub) to ensure team coverage, code maintainability, and successful contract transition
• Staying up to date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming Salesforce releases
• Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, performance, and security
• Implementing mature unit and integration testing to achieve and sustain the 90% automated test coverage required by CMS deliverable standards
• Leading cross-team collaborations and disseminating information through knowledge-sharing sessions and communities of practice (including the MACBIS HCD CoP)
• Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, and declarative tooling
• Supporting hiring efforts for the program, including conducting résumé screens, technical interviews, and culture-and-values assessments
• Coaching, mentoring, and managing a team of Salesforce Developers as direct reports

• Design and develop scalable Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and Flows
• Write bulk-safe, governor-limit-conscious Apex code
• Build and maintain Salesforce managed package components
• Participate in pull request reviews and contribute to architectural discussions
• Work within Git-based CI/CD pipelines (SFDX, automated deployments, versioned releases)
• Collaborate with Product Management, QA, and internal stakeholders to understand business requirements and deliver thoughtful solutions
• Ensure solutions comply with Salesforce governor limits, data model best practices, security and performance standards

Salesforce Engineer II

• Own the overall Salesforce architecture and platform strategy
• Design and implement scalable Salesforce solutions aligned with business objectives
• Work closely with the Salesforce Administrator on day-to-day platform enhancements and support
• Partner with business stakeholders to gather requirements and translate them into technical solutions
• Lead Salesforce customization efforts including workflows, flows, automation, security, and data management
• Develop and maintain custom solutions using Apex, Lightning Web Components, and Salesforce APIs when required
• Evaluate existing Salesforce processes and recommend improvements to increase efficiency and adoption
• Establish platform governance, development standards, and best practices
• Support integrations between Salesforce and third-party applications
• Provide technical leadership and mentorship to internal team members
• Collaborate with a Business Analyst who will assist with requirements gathering, documentation, and project coordination
• Ensure system scalability, performance, security, and long-term maintainability

Salesforce Architect – Contract

• Develop and finalize REST API integrations between ServiceNow and Salesforce using Apex callouts
• Review and maintain API Swagger/OpenAPI documentation
• Troubleshoot API errors, failures, and outages through and post launch
• Write and maintain Apex triggers, classes, and handlers for Flash use cases
• Configure and update validation rules, field dependencies, and workflow logic
• Implement default value overrides and process automation as required
• Build and configure onboarding Salesforce cases for Flash clients
• Align case structures with existing Prepaid Salesforce patterns and standards
• Update Salesforce UI components (LWC or page layouts) based on design artifacts
• Support API-driven data population and rendering
• Configure selectable field values and hardcode fields where specified

• Serve as lead Salesforce architect on Patient Services engagements, owning end-to-end solution design across Salesforce Health Cloud and Life Sciences Cloud (Patient Services), with extension into Service Cloud, Experience Cloud, Data Cloud / Data 360, and MuleSoft as needed
• Design and validate solution architecture for Patient Services use cases, including patient enrollment and onboarding, benefits verification, prior authorization, copay and financial assistance, hub case management, adherence and refill, field reimbursement, nurse case management, and patient/caregiver engagement
• Own data model design across Health Cloud and Life Sciences Cloud Patient Services objects (Care Programs, Care Program Enrollees, Care Program Products, Care Plans, Care Requests, etc.), ensuring scalable, extensible, and platform-aligned implementations
• Design security, sharing, and PHI handling architecture, including role hierarchy, sharing rules, restriction rules, field-level security, encryption, and audit logging appropriate for HIPAA and regulated patient data
• Architect integrations across the Patient Services ecosystem, including specialty pharmacy, hub vendors, EHR/EMR, payer and clearinghouse, benefits verification, copay vendors, and patient-facing channels (SMS, email, portal, IVR)
• Design HCP and patient portal experiences on Experience Cloud, including authentication, authorization, identity, and patient/caregiver delegation patterns
• Provide hands-on technical leadership across configuration, Apex, Lightning Web Components (LWC), Flow, and integration design reviewing code, design artifacts, and platform decisions to ensure quality and scalability
• Lead technical discovery and architecture workshops with client stakeholders across patient services operations, IT, security, and compliance
• Translate business and clinical requirements into pragmatic, validated solution designs, balancing platform best practice with delivery realities
• Author solution architecture documentation, including data model diagrams, integration architecture, security model, environment strategy, and architecture decision records (ADRs)
• Partner with BAs, developers, QA, and validation leads to ensure solution designs are buildable, testable, and (where applicable) validatable under GxP and 21 CFR Part 11 considerations
• Mentor developers, junior architects, and BAs on Health Cloud, Life Sciences Cloud, and Patient Services patterns, including design reviews, code reviews, and technical coaching
• Support presales and solutioning for Patient Services pursuits, including level-of-effort estimation, SOW input, response to RFx, and client architecture presentations
• Stay current on the Salesforce HLS roadmap (Life Sciences Cloud, Health Cloud, Agentforce for HLS, Data Cloud) and translate platform direction into recommendations for clients and internal Slipstream investment
• Contribute to Slipstreams Patient Services accelerators, reference architectures, and reusable assets to improve delivery speed and quality across engagements

Salesforce Solution Architect, Patient Services

• Break/Fix (Production Support)
• Serve as a hands‑on technical resource for Salesforce production issues, including defects, data integrity problems, automation failures, permissions issues, and integration errors.
• Analyze and troubleshoot issues across Salesforce configuration and custom code, including Apex, Flows, Lightning components, and integrations.
• Perform root‑cause analysis (RCA) by reviewing logs, debug output, data models, automation logic, and integration behavior.
• Implement fixes using configuration or code changes, following established development standards and change control processes.
• Validate fixes in lower environments and support controlled deployment to production.
• Provide clear technical documentation of issues, root causes, and implemented resolutions.
• Partner with Business Analysts and stakeholders to communicate impacts, timelines, and resolution outcomes.
• Develop incremental enhancements based on well‑defined user stories and acceptance criteria.
• Collaborate with Business Analysts and Solution Architects to refine technical approaches that align with existing platform patterns.
• Implement enhancements using Salesforce best practices, minimizing risk to production stability.
• Support unit testing, system testing, and UAT by resolving defects and refining solutions based on feedback.
• Assist in managing a small, steady enhancement backlog alongside production support responsibilities.
• Ensure all development work adheres to established SDLC, release management, security, and auditability standards—especially in public‑sector or regulated environments.
• Identify recurring issues and contribute to long‑term fixes that reduce technical debt and operational overhead.
• Support evaluation of Salesforce seasonal releases by identifying potential technical impacts and required mitigations.
• Promote platform reliability, maintainability, and performance through disciplined development practices.

• Serve as the trusted technical advisor across business, product, and engineering
• Own and enforce enterprise-level solution standards
• Lead discovery workshops and requirements sessions
• Own end-to-end solution design across initiatives
• Assess and recommend the right mix of Salesforce capabilities
• Design integration approaches between Salesforce and enterprise systems
• Define and maintain solution design standards and documentation practices
• Drive cross-cloud solution architecture
• Evaluate and architect Salesforce-native AI capabilities
• Mentor team members on solution design thinking

Salesforce Solutions Architect

• Lead the design and delivery of scalable Salesforce solutions that align technology capabilities with client business objectives across complex enterprise environments.
• Serve as a trusted advisor to client stakeholders, providing strategic guidance on Salesforce platform capabilities, architecture decisions, digital transformation initiatives, and technology roadmaps.
• Lead solution architecture, technical design, integration strategy, and governance activities across Salesforce implementations and enhancements.
• Partner with business and technical stakeholders to define requirements, evaluate solution options, and translate business needs into scalable, maintainable architectures.
• Lead technical solutioning efforts for proposals, captures, demonstrations, and proof-of-concepts that support new business development and client growth.
• Drive architectural governance, ensuring solutions adhere to security, scalability, performance, and industry best practices.
• Collaborate with cross-functional teams, including Salesforce, Workday, Data & Analytics, ERP, and Strategy practices, to deliver integrated client solutions.
• Identify and mitigate delivery risks while ensuring high-quality outcomes, client satisfaction, and long-term solution sustainability.
• Mentor and develop architects, consultants, and administrators through coaching, architecture reviews, knowledge sharing, and technical leadership.
• Contribute to practice development through reusable assets, solution accelerators, thought leadership, white papers, training, and industry participation.
• Build and maintain strong relationships with Salesforce and other strategic technology partners to support innovation and business growth.

Senior Salesforce Solution Architect

• Serve as the primary administrator and developer for our Salesforce platform, including Certinia PSA and FFA modules.
• Manage user setup, roles, profiles, permissions, and security settings.
• Design, build, and maintain custom objects, fields, workflows, validation rules, and automations (Screen, Record-Triggered, and Scheduled Flows; Apex triggers and classes).
• Develop and maintain dashboards and reports for Finance, Sales, and other departments.
• Evaluate and pilot Salesforce AI tools (e.g., Agentforce, Einstein) to improve automation and analytics.
• Support and lead system upgrades, testing, and troubleshooting in collaboration with Accounting and Finance teams.
• Provide day-to-day support for Salesforce users, resolving issues and responding to enhancement requests.
• Document system configurations, processes, and best practices.
• Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Ensure data integrity and system performance through regular audits and maintenance.
• Train users and promote adoption of Salesforce features and best practices.

Senior Salesforce Developer, Administrator

• **What You Will Do**
• **Platform Development and Architecture**
• - Design, develop, and deploy custom Salesforce solutions using Apex classes, triggers, batch jobs, and Lightning Web Components (LWC).
• - Architect and maintain integrations across Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, ensuring data consistency and process alignment.
• - Troubleshoot and resolve complex Apex code issues, governor limit violations, integration failures, and platform bugs across the full org.
• - Perform data migrations, deduplication, and enrichment activities while maintaining strict data integrity standards.
• - Monitor org health, including security, performance, technical debt, and release readiness across sandbox and production environments.
• - Support release management activities, including change sets, package deployments, and post-deployment validation.
• **Revenue Cloud and AI Capabilities**
• - Contribute to the development and deployment of Revenue Cloud (RCA), including product catalog, pricing engines, quotes, discount approval, renewal processes, and contract amendment logic.
• - Configure, maintain, and expand AI agentic capabilities within the Salesforce org, including Agentforce, Einstein features, and prompt templates to support intelligent automation across the organization.
• **Collaboration and Code Quality**
• - Collaborate with Revenue Operations and business stakeholders to gather requirements and translate them into scalable, maintainable technical solutions.
• - Conduct code reviews, enforce development best practices, and maintain documentation to support long-term platform health.
• - Partner cross-functionally with Sales, Support, Marketing, and Finance to ensure Salesforce capabilities align with business priorities and operational workflows.

• Design, develop, test, document, and deploy custom Salesforce solutions using Apex (classes, triggers, asynchronous Apex, batch Apex, queueable, and scheduled jobs), Lightning Web Components (LWC), Aura Components, Visualforce, SOQL, and SOSL, Omni-Channel flow, and flow orchestration.
• Build, configure, and maintain Brilliant Corners’ Experience Cloud (Community) user portal, including custom Lightning components, branding, sharing models, guest user access, and self-service workflows for external community users
• Develop and maintain integrations between Salesforce and FormAssembly, including dynamic prefill, connector configuration, response processing, and downstream record creation/updates within the Experience Cloud portal
• Design and implement REST and SOAP API integrations with internal and third-party systems, including authentication (OAuth 2.0, JWT), Named Credentials, Platform Events, and Salesforce Connect where appropriate
• Write unit tests that meet or exceed Salesforce required code coverage thresholds and follow test-driven development best practices
• Partner with Salesforce Administrators to convert configuration requirements into code-based solutions when declarative tools are insufficient, and refactor custom code into declarative tools where appropriate
• Coordinate work with the Salesforce Administrator Supervisor, Product Development team, Project Managers, and other technical staff to deliver on project specifications and timelines
• Manage code through version control (Git/GitHub), branching strategies, and pull request workflows
• Use Salesforce DX (SFDX), CLI, scratch orgs, and CI/CD pipelines (e.g., GitHub Actions, Copado, Gearset, or similar) to manage releases across sandboxes and production
• Manage system changes without interruption to the user or impact to other workflows and processes, including coordinated deployments and rollback planning
• Act as a Salesforce development subject matter expert for integrations with other internal data systems
• Research, evaluate, and implement third-party AppExchange applications that support and enhance business processes and end-user experience
• Monitor system performance and proactively identify and resolve governor limit, query optimization, and bulkification issues
• Develop technical documentation, field maps, data dictionaries, and integration diagrams for custom work in Salesforce
• Assist with migration of legacy systems and processes into Salesforce, including data modeling, ETL design, and validation
• Ensure data integrity through code-level validation, duplicate handling, secure sharing models, and compliance with data retention policies
• Respond to user requests for support in a timely manner via the ticketing system and continually seek ways to enhance the end-user experience
• Adhere to organizational naming conventions, coding standards, and architectural guidelines
• Other duties as assigned

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