Risk

• Conduct advanced data analysis
• Build and maintain HCC performance reporting
• Support predictive modeling initiatives
• Monitor vendor performance
• Design, develop, and maintain risk adjustment performance dashboards and reports using Power BI, Tableau, or equivalent tools to monitor KPIs
• Write and optimize complex SQL queries to extract, transform, and analyze large datasets
• Support the development and validation of predictive models for HCC suspecting, risk score forecasting, and provider performance stratification
• Prepare and present analytical findings, trend analyses, and performance summaries to key internal stakeholders
• Mentor junior analysts and coordinators
• Maintain active relationships with customers to determine business requirements

Senior Risk Adjustment Analyst

• Support the development and implementation of the Data Governance Policy, procedures, and various other standards/methodologies.
• Accompanied by the ability to monitor the effectiveness and adoption within the business.
• Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the 1st line of defense.
• Independently assess data risks within the business to ensure acceptable risk appetite and identify any potential areas of vulnerability.
• Provide oversight of the business to understand its risk profile, compliance to Policy and Strategy, governance structures, data risk taxonomy, data risk appetite, data risk issue management, data controls framework, and metrics.
• Provide regular and detailed reports to senior management and stakeholders on the status of data risks, metrics, or assurance review outcomes.
• Analyze data to identify trends or emerging risks and provide timely recommendations to mitigate risk exposure.
• Review and analyze different types of documentation to provide feedback, enhancement suggestions or inquire additional information.
• Ensure all data risk management activities comply with internal policies, external regulations, and industry standards.
• Stay updated on regulatory changes and industry best practices to assess its impact on data risk management and support remediation.
• Promote a culture of risk awareness and accountability in the business, escalating any data risks as appropriate and collaborating with stakeholders to establish preventive measures.
• Support internal and external audits and regulatory examinations, as applicable.
• Assist in monitoring and review of various aspects within data programs including but not limited to data concerns, issues, metrics, architecture tooling, enterprise data, EUCs, data quality, and controls.
• Acts as SME to senior stakeholders and /or other team members.
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a catalyst for change by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda.
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult.
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace.

Vice President – Data Risk Lead Analyst – Operational Risk Management

• Design and implement an overall risk management process for the client.
• Conduct site visits of client premises.
• Manage the process of identifying and assessing the risks affecting the client’s business.
• Oversee, and in some areas implement, the plan of risk control actions (e.g. purchase of insurance or other risk financing options, health and safety measures, liaison with regulators, business continuity plans).
• Organize appropriate risk reporting, internally and externally.
• Monitor, evaluate and challenge the client’s success in managing its risks.

Risk Management Consultant

• Develop and execute a comprehensive safety and risk management strategy for all corporate and franchise operations
• Establish safety standards, policies, procedures, and best practices that support operational excellence and risk reduction
• Create and manage company-wide safety scorecards, KPIs, dashboards, and reporting systems
• Lead initiatives designed to reduce workplace injuries, vehicle accidents, cargo claims, and insurance losses
• Foster a culture of accountability, leadership, and safety ownership across all levels of the organization
• Provide executive leadership with regular reporting and recommendations regarding safety trends, risks, and corrective actions
• Serve as the organization's primary authority on regulatory compliance and monitor regulatory changes
• Oversee the company's captive insurance programs and risk management initiatives
• Analyze workers' compensation, auto liability, general liability and cargo claims and implement proactive loss prevention strategies
• Develop and deliver safety certification programs for franchise owners and operational leaders
• Build and lead a high-performing safety and risk management function

Director of Safety and Risk Management

• Provide enterprise leadership to design, standardize, and improve the end to end operating model across HEDIS and Risk Adjustment
• Drive improvements in data collection, processing, encounter creation and management, submission controls, reconciliation, and audit readiness
• Ensure execution across internal teams, technology partners, analytics, finance, and external vendors is aligned and coordinated
• Establish and maintain governance structures for regulatory compliance, audit readiness, and defensible outcomes
• Own the end to end vendor operating model for Risk Adjustment
• Serve as the primary integrator across Quality, Performance Outcomes, Technology, Data, Analytics, Finance, Actuarial, Provider Quality, and external partners

Senior Director, Risk Adjustment

• Serve as an Independent Second Line Enterprise Resilience Risk partner
• Execute resilience risk oversight through the Operational Risk Management Framework
• Support development, maturation, and effectiveness assessment of enterprise-wide resilience capabilities
• Provide credible challenge to senior stakeholders on resilience risk decisions
• Prepare clear, executive-level risk summaries for senior management
• Support regulatory interactions related to enterprise resilience
• Conduct independent Second Line reviews of Enterprise Resilience Framework implementation
• Assess resilience-related MCA control design and operating effectiveness
• Contribute to enterprise resilience governance forums

Vice President – Third Party Resilience, 2nd LOD Lead Analyst – Risk Management

• Perform in-depth reviews and investigations into complex matters related to negative news to determine possible/existing financial crimes and/or any relevant reputational risk impact to the Firm
• Execute processes and tasks supporting the Firm’s centralized NNS program
• Communicate with front office and risk personnel during course of reviews where needed
• Complete and document escalation dispositions, including aggravating and mitigating factors
• Engage in further escalations to Senior stakeholders within Wealth Management, US Banks and/or ETRADE businesses, and prepare relevant working group/forum information as applicable
• Assist with actions or remediation of risk issues with partners in First Line Risk and Controls, Global Financial Crimes, Compliance and the Business Units
• Update policies, procedures and desktop guidance
• Participate in projects/initiatives to enhance the NNS processes and mitigate related risk exposure

Associate - First Line Risk and Controls, Negative News Research and Investigations

• Manage supervisory performance for 20-25 Premier Supervising Principals
• Provide escalated coaching, mentoring, and training for leaders and their team as needs are identified
• Evaluate and optimize business processes to improve efficiency while maintaining adherence to control standards and risk tolerance
• Assess operational impacts and governance requirements related to client migration, product changes, and system enhancements; develop mitigation plans in partnership with risk and operations partners
• Ensure operational escalations, control breaks, near misses, and emerging risks are communicated promptly to leadership and followed by documented action plans
• Actively participate in Senior Leadership committees and Working Groups
• Lead and oversee execution of Premier and Branch Banking’s regulatory compliance framework, ensuring all operational processes, supervisory routines, and frontline behaviors adhere to FINRA, SEC, Federal Reserve, CFPB, OCC, and Truist enterprise policies
• In the absence of the Director—or as delegated—serve as primary compliance liaison with Wealth Compliance, CSBB Compliance, Internal Audit, Enterprise Risk, and Regulatory Relations for inquiries, reviews, and escalations involving Premier and Branch Banking
• Responsible for ensuring Premier Banking satisfactory annual audit results of minimal to no significant findings
• Oversee and maintain full governance of FINRA licensing and registration requirements for Premier and Branch teammates, including onboarding, termination filings, continuing education, supervisory controls, and required attestations
• Ensure all supervisory controls satisfy Truist’s Three Lines of Defense framework, including proactive control testing, documentation of mitigants, certification routines, and issue management
• Manage governance of regulatory documentation—including policies, procedures, job aids, supervisory manuals, and licensing documentation—to ensure alignment with enterprise policy hierarchy and regulatory requirements
• Oversee onboarding compliance routines for Premier advisors and licensed teammates, ensuring alignment with supervisory principal reviews, U4/U5 processes, OBA/CE filings, background checks, and registration maintenance

Premier Branch Supervisory Risk Leader

• Own and maintain the end-to-end governance of the deposit disclosure inventory , including tracking, version control, and ensuring completeness and accuracy across all disclosure artifacts (e.g., agreements, fee schedules, Account Overview Guides, client notices, digital disclosures, and forms).
• Establish and maintain structured processes and procedures for disclosure lifecycle management , including creation and maintenance of job aids, tracking tools (e.g., Airtable, SharePoint), and documentation standards to support audit readiness and consistent execution.
• Manage disclosure review cycles (annual and event-driven) by coordinating updates driven by regulatory changes, product enhancements, system updates, or risk/audit findings; ensure reviews are completed timely and supported by documented approvals.
• Assess impacts of business unit and enterprise initiatives on deposit disclosures , ensuring all required updates to client-facing materials are identified, prioritized, and implemented in alignment with regulatory and product requirements.
• Serve as the central point of contact for disclosure inventory and related governance processes , including supporting documentation requests, inventory validation, and ensuring alignment across multiple storage locations and delivery channels (e.g., Client Central, digital platforms, intranet, print).
• Perform research and coordinate responses related to client communication requirements , including inquiries tied to disclosure content, wording, or delivery to ensure accurate and compliant client messaging.
• Identify, assess, and escalate disclosure-related issues and risks , including inconsistencies across channels, outdated content, or gaps in required client communications; support intake and tracking through Issues Management frameworks.
• Partner with business owners, Product, Legal, Compliance, Marketing, and Operations teams to remediate identified gaps, implement required disclosure updates, and ensure alignment across systems, processes, and client-facing materials.
• Support development of preventative and detective controls related to disclosure management, including monitoring for upcoming review dates, content discrepancies, and process breakdowns.
• Perform ongoing monitoring of disclosure processes and related business execution , ensuring consistent adherence to governance standards, review timelines, and regulatory expectations.
• Execute more complex disclosure governance and risk activities , including coordinating large-scale updates (e.g., regulatory changes, product conversions) and supporting cross-functional initiatives impacting client communications.
• Escalate risks, control gaps, and capacity constraints related to disclosure management to leadership, including missed review cycles, inventory gaps, or process inefficiencies.
• Maintain strong working knowledge of applicable regulatory requirements governing deposit disclosures and client communications (e.g., Truth in Savings/Reg DD, Reg E), and ensure proper application to all supported products and materials.

Senior Business Governance Analyst – Deposit Disclosures

• Oversee and guide an independent Risk Management function
• Serve as a key adviser engaging in senior leaders' strategy discussions and decisions
• Lead teams dedicated to managing risk within overall business strategies
• Set the agenda, builds diverse high-performing teams, and sell the vision on an effective Risk Management program
• Ensure training and coaching of employees
• Establish a long-term view of how risk systems and governance should be adapted
• Partner and lead senior risk executives in establishing, managing, and adhering to overall risk appetite
• Partner across Risk Management, Finance, and the business while effectively challenging variances to plan and establishing strategies to mitigate
• Provide advice to other key business partners
• Actively engage senior leaders to ensure all risks are addressed

VP, Risk Management – Property & Casualty (P&C) Risk

• Perform lender due diligence procedures and support transaction assessments
• Support internal audit, risk, and control reviews for financial services clients
• Execute risk assessments, control testing, and process documentation
• Draft and review work programs, test plans, narratives, and reports
• Conduct management interviews and summarize key risk findings
• Review staff work for accuracy and completeness
• Manage project tasks, budgets, and status reporting
• Collaborate with clients and engagement leaders to ensure high-quality delivery

Senior Risk Consulting Associate – Lender Due Diligence

• Partner with multiple teams to implement relevant Data Governance policies and/or Data Risk and Control framework
• Provide expertise on Data Governance and/or Data Risk and Controls framework including design, effectiveness, performance monitoring and self-assessment processes
• Oversight and analysis of data-related issues, tracking of ownership and target dates and associated metrics and reporting
• Support and coordinate with business lines and global functions on enterprise Data Governance strategy roll out, including new Data risk taxonomy and associated changes to key risk indicators and control framework
• Gather and synthesize metrics on existing Data Governance and/or Data Risk and Controls principles, policies, practices and standards, e.g., understanding industry best practices
• Produce recommendations for enterprise-wide guiding principles, policies, processes and practices
• Determine requirements for and prioritize development of new enterprise-wide principles, policies, processes and practices as needed
• Develop and manage approach for measuring adoption of principles, policies, processes and practices

Data Governance Foundation Lead Analyst – Vice President

• Develop and implement sales strategies to meet revenue and growth targets
• Hire, manage, and provide coaching to a team of sales professionals
• Manage key client relationships and identify opportunities to upsell
• Collaborate with other departments to ensure effective integration of insurance division with business lines

Director of Sales, Healthcare Commercial Risk – Insurance Advisory Solutions

• The Information Architecture Governance Advisor owns the design and implementation of an enterprise information model.
• Establishes and carries out enterprise data and information architecture policies, standards, and processes according to guidelines.
• Is responsible for structuring, organizing, and communicating information in a way that makes it easy for business users to find, navigate, and understand.
• Champions and facilitates the review of data-related changes across the organization.
• Works with business partners and Information Technology (IT) partners to drive consensus around how data should be structured.
• Define criteria and controls for an authoritative data source (ADS)
• Lead the design and implementation of information modeling practices for the enterprise
• Define data and information architecture related standards and guidelines
• Coordinate and facilitate the review of data-related changes from an enterprise perspective
• Organize data within domains and sub-domains to enhance the ability to find, govern, and utilize data across the enterprise
• Enhance the company’s data governance platform to include data and information architecture components, definitions, and relationships
• Support enterprise data strategy and data governance programs by providing a structured approach to architectural decision-making, ensuring changes are evaluated based on their impact across the enterprise
• Identify and mitigate risks associated with architectural decisions and implementations
• Establish guidelines and standards to minimize risks while ensuring compliance with regulations and policies
• Act as liaison between business and IT to translate business data requirements into logical data architecture design
• Engage in the development of policies, standards and procedures and coordinate with stakeholders through the approval process
• Ensure compliance with established standards for development and management of data
• Ensure compliance to data-related regulatory rules
• Perform regular peer review of information models used across the enterprise

Information Architecture Governance Advisor

• Ensure reliability and compliance of vital data systems.
• Perform data requests and respond to data-related questions as requested.
• Provide epidemiologic and analytic support to develop surveillance data products.
• Conduct system evaluations in collaboration with staff.
• Review and analyze data governance policies and procedures.
• Conduct feasibility and data quality assessments and improvements.
• Work alongside the Data Governance Lead to implement data standards, policies, and procedures.
• Create and maintain documentation, such as data dictionaries, coding libraries, data flow diagrams, etc.
• Train and educate employees on data management and governance procedures.
• Perform additional assignments as requested.

Data Governance Analyst

• Review and manage inbound credit requests through Kissflow queues to ensure timely and accurate decisions
• Analyze customer financial statements and supporting documentation to recommend credit limits and assess default risk
• Evaluate mark‑to‑market (MTM) exposure and forward trading activity with customers and suppliers
• Determine appropriate credit support and security requirements to mitigate risk
• Partner closely with Commercial and Legal teams to address credit‑related matters for new and existing customers
• Support the establishment and ongoing enforcement of credit policies, underwriting standards, and loss‑control procedures
• Gather, review, and analyze customer information to support credit recommendations
• Assist in standardizing credit reporting, customer credit profiles, and data analysis across platforms
• Contribute to initiatives that improve transparency, reduce handoffs, and enhance the timeliness of bad‑debt reserves and write‑offs
• Support system and process alignment between PDI and Oracle ERP environments following system migrations
• Oversee the daily activities of an outsourced credit team to ensure consistency and accuracy
• Perform ad hoc analysis and special projects as needed

Senior Analyst, Credit & Risk

• Support the administration and continuous improvement of governance processes, ensuring alignment with client requirements and JLL standards.
• Monitor and document adherence to defined workflows, tracking observations, risks, and gaps for leadership review.
• Maintain and update governance artifacts such as Quick Reference Guides, templates, tracking tools, and reference materials to support audit readiness and operational excellence.
• Prepare governance and compliance summaries, reports, and materials for internal, client, and audit use.
• Act as an escalation point for project team members regarding governance and process adherence, providing accurate process information and guidance.
• Identify, document, and escalate governance, compliance, or training-related risks and recurring issues through established channels.
• Coordinate and track onboarding activities, partnering with Learning & Development and Operations Leadership to ensure timely and complete onboarding, training, and readiness for new hires.
• Deliver or facilitate approved onboarding and refresher training, ensuring content is current and accurate, and address additional training needs proactively.
• Participate in client governance and operations meetings, demonstrating professionalism and discretion while supporting process-related discussions and escalations.

Construction Governance, Operations Analyst

• Ensure Operational Risk Events (“OREs”) and complaints are promptly captured, documented, and reported through the appropriate risk systems.
• Independently review and analyze operational risk events above a defined threshold that impact or originate from the Line of Business (“LOB”); identify root causes, document findings, and support the development of corrective action plans.
• Where applicable, record material control deficiencies in the system of record (Archer).
• Map OREs and complaints related to control deficiencies to impacted controls in the Risk and Control Self-Assessment (RCSA); reassess residual risk levels and escalate when residual risk exceeds the Bank’s risk appetite.
• Evaluate external events (e.g., industry or regulatory incidents) to assess relevance to the LOB and recommend control enhancements or additions when needed to mitigate similar risks.
• Monitor and communicate the status of RCSAs to the supported LOB, identifying risks outside of appetite, new or open issues, and changes in risk exposure.
• Maintain an accurate and updated inventory of business processes executed by the assigned LOB and ensure those processes are properly reflected in the RCSA and associated system of record.
• Track risks related to LOB products, services, and processes; identify inherent risks and monitor internal or external changes that may affect the risk profile.
• Collaborate with product and service owners to assess risk in new or modified offerings; ensure appropriate controls are identified and incorporated into the RCSA.
• Engage with Risk Subject Matter Experts (SMEs) such as BSA/AML, Compliance, Information Security, Technology, Third Party Risk, and Fraud to validate risks and controls associated with LOB activities.
• Assess documentation and control coverage for models, vendors, tools, and applications used by the LOB by collaborating with Model Risk Management (MRM), Third Party Risk Management (TPRM), and Technology teams to ensure appropriate inclusion and alignment within risk frameworks.
• Ensure controls mitigating LOB risks are accurately documented and evaluated for design and effectiveness, including key control designation, in alignment with the Controls Standard.
• Independently review RCSA control testing results provided by the First Line of Defense (1LOD) QA team for completeness and adherence to control testing standards; identify any gaps or inconsistencies and escalate or follow up as needed.
• Conduct Quality Assurance (QA) checks related to control testing, by verifying that required elements (e.g., sample size, frequency, evidence) meet applicable standards, and escalate findings or inconsistencies for resolution as needed.
• Monitor control performance data to ensure controls are functioning as intended and identify any gaps or weaknesses requiring remediation.
• Serve as the Issues Management Coordinator for the LOB, ensuring consistent issue documentation, SLA tracking, and timely escalation through designated risk systems, while collaborating with appropriate SMEs to support resolution efforts.
• Collaborate with issue sources to identify finding owners, confirm severity ratings, and map issues to corresponding RCSA controls.
• Perform Quality Control (QC) on issues owned by the supported LOB to confirm accuracy, completeness, and proper classification.
• Reassess residual risks when issues impact controls, ensuring accurate risk reflection and working with stakeholders to determine if mitigation is required when risk exceeds appetite.

Senior Business Risk Control Officer

• Accountable for defining, operating, and continuously evolving the enterprise-wide delivery governance model for Digital initiatives.
• Serve as the Global SOX Coordination Lead for Digital and Technology delivery.
• Ensure that digital programs are delivered predictably, efficiently, and in alignment with business strategy.
• Act as a strategic bridge between strategy, execution, and assurance.
• Provide enterprise-level visibility and confidence to senior leadership by embedding strong governance, audit readiness, and risk management into day-to-day delivery.

Delivery Governance Leader

• Provide the Underwriter with account knowledge as it relates to hazards, controls, and management.
• Evaluate how a company identifies and manages their inherent risk factors.
• Differentiate the account from others in similar classes of business.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
• Travel to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Partner and have joint ownership with Underwriting to select, retain, and grow a profitable book of business.
• Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers to service customers as a unified team.
• Complete all lines risk assessment evaluations for multiple/diverse businesses with high complexity such as manufacturing, large warehouse operations including challenging property, products liability exposures with potential for the most severe losses, largest multi-location companies, and largest fleet exposures and generally business with the most significant exposures.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations.
• Discover and evaluate customer needs through loss analysis and customer readiness in order to provide Risk Control products and services to help control losses.
• Identify uncontrolled exposures to influence the customer to make improvements and take corrective actions to mitigate the potential for loss.
• Provide solutions to assist the customer in risk mitigation through the use of our extensive span of resources.
• Stay current with technical subject matters, regulatory environment and emerging issues.
• Subject matter expert in specialty area(s) (in such disciplines as Fleet, Sprinkler Contractor, Inland Marine, Industrial Hygiene, Human Factors & Ergonomics) to support the broader team to conduct "Level of Expertise" consults.
• Create a valued customer experience through each assessment and service encounter.
• Ability to maintain core Sr. RCC responsibilities while taking on higher level project work that impacts the RC organization or Travelers enterprise.
• Perform other duties as assigned.

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