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Manager, Merchant Risk
PaysafeMerchant Risk Manager responsible for managing fraud and risk activities for a global payments platform. Lead a team to optimize processes and ensure compliance in the payments sector.
About the role
Key responsibilities & impact- Oversee the day-to-day operations of the Merchant Risk team, ensuring schedules are maintained, queues are actively managed, and tasks are completed in a timely manner.
- Collaborate with peers and leadership to implement system and process enhancements that streamline and optimize the merchant risk function.
- Monitor team performance closely to ensure alignment with annual risk objectives.
- Conduct detailed reviews and analysis of merchant transaction volumes and chargeback activity.
- Educate merchants on proper card acceptance procedures and fraud prevention best practices.
- Support cross-functional projects and training initiatives as needed.
- Act as an escalation point for communication with Executives, Legal, merchants, and sales offices to resolve complex issues.
- Compile card brand and other regulatory reports to ensure compliance with Paysafe and sponsor bank requirements.
- Drive team performance and accountability, ensuring high-quality output and adherence to risk protocols.
- Review and approve escalated cases within delegated authority.
Requirements
What you’ll need- Bachelor’s degree in Business or a related field of study or relevant experience in lieu of the degree
- Five plus (2+) years of experience managing an operational team (ideally in payments, Financial Crime, fraud or Risk)
- Five plus (5+) years’ experience in risk, KYC, fraud, underwriting or financial crime in Payments
- Knowledge of various card brand (VI, MC, AX, DI) rules and regulations desirable
- Strong organizational and analytical skills
- Ability and willingness to take escalated cases and/or merchant calls, when required
- A solid sense of ownership and accountability
- Excellent communication (written and verbal) and interpersonal skills
- Strong attention to detail and ability to make real time, informed decisions
- Ability to work in team driven environment yet work independently to complete daily expectations and deadlines.
Benefits
Comp & perks- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Risk ManagementKYCFraud DetectionUnderwritingOperational OversightData AnalysisCard Brand RegulationsPerformance MonitoringProcess OptimizationEscalation Management
Soft Skills
Organizational SkillsAttention to DetailDecision MakingInterpersonal SkillsOwnership