Manager, Merchant Risk

Paysafe

Merchant Risk Manager responsible for managing fraud and risk activities for a global payments platform. Lead a team to optimize processes and ensure compliance in the payments sector.

Posted 7/3/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational teams within the payments and risk sectors, with a strong focus on compliance, fraud prevention, and performance optimization. Proficient in analyzing transaction data and implementing process enhancements to drive team accountability and high-quality output.

Highest-signal resume keywords

Team ManagementRisk AnalysisFraud PreventionRegulatory ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk ManagementKYCFraud DetectionUnderwritingOperational OversightData AnalysisCard Brand RegulationsPerformance MonitoringProcess OptimizationEscalation Management

Soft Skills

Organizational SkillsAttention to DetailDecision MakingInterpersonal SkillsOwnership

Industry Keywords

PaymentsFinancial CrimeMerchant RiskChargeback ActivityCard Acceptance Procedures

About the role

Key responsibilities & impact

Oversee the day-to-day operations of the Merchant Risk team, ensuring schedules are maintained, queues are actively managed, and tasks are completed in a timely manner.
Collaborate with peers and leadership to implement system and process enhancements that streamline and optimize the merchant risk function.
Monitor team performance closely to ensure alignment with annual risk objectives.
Conduct detailed reviews and analysis of merchant transaction volumes and chargeback activity.
Educate merchants on proper card acceptance procedures and fraud prevention best practices.
Support cross-functional projects and training initiatives as needed.
Act as an escalation point for communication with Executives, Legal, merchants, and sales offices to resolve complex issues.
Compile card brand and other regulatory reports to ensure compliance with Paysafe and sponsor bank requirements.
Drive team performance and accountability, ensuring high-quality output and adherence to risk protocols.
Review and approve escalated cases within delegated authority.

Requirements

What you’ll need

Bachelor’s degree in Business or a related field of study or relevant experience in lieu of the degree
Five plus (2+) years of experience managing an operational team (ideally in payments, Financial Crime, fraud or Risk)
Five plus (5+) years’ experience in risk, KYC, fraud, underwriting or financial crime in Payments
Knowledge of various card brand (VI, MC, AX, DI) rules and regulations desirable
Strong organizational and analytical skills
Ability and willingness to take escalated cases and/or merchant calls, when required
A solid sense of ownership and accountability
Excellent communication (written and verbal) and interpersonal skills
Strong attention to detail and ability to make real time, informed decisions
Ability to work in team driven environment yet work independently to complete daily expectations and deadlines.

Benefits

Comp & perks

Paid time off
Professional development opportunities