QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Prepares and reviews test data and test matrices for system changes
• Develops test matrices to accurately reflect changes and details expected outcome
• Executes test cases and evaluates test results for errors
• Reports problems through appropriate channels and suggests corrections for a successful implementation
• Utilizes internal and external software necessary to support testing and development of skills
• Researches and documents system problems and assists in their resolution
• Reviews and completes various daily reports to ensure system is performing as expected
• Prepares written reports and analysis, including recommendations pertaining to system functionality
• Utilizes internal and external applications for technical research of system issues
• Functions as a liaison between the production operations areas, other area testers and Information Systems to facilitate communications
• Assists customers and testers with issues that arise both in production and during testing

Business Test Analyst I

• Supports the development and execution of QA processes to ensure the effectiveness of IT risk controls, cybersecurity measures, and regulatory compliance frameworks.
• Conducts independent testing and validation of IT risk management policies, standards and controls to ensure alignment with FFIEC, NIST, GLBA, SOX, PCI-DSS, and other industry regulations.
• Performs control testing, improve risk monitoring and foster a culture of continuous improvement in the IT Risk Management space.
• Performs controls testing including walkthroughs, design, and operating effectiveness testing per the Bank’s Enterprise Risk Management (ERM) Management Control Monitoring Program guidelines.
• Assists IT Control owners to obtain issue remediation action plans, track and report status of remediation actions, including maintaining dialogue with the business to ensure timely remediation of issues.
• Compiles, manages, submits and socializes required monthly, quarterly or annual reporting including test results, dashboards and/or testing issue remediation status.
• Assists IT Risk Management with performing root cause analysis on control failures and recommend corrective actions to management.
• Assists with control projects, operational and/or IT risk initiatives, where directed. It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

Senior IT Risk QA Analyst

• Rethinking the vehicle ownership experience through data-driven technology.
• Strengthening client relationships with their customers.
• Managing one of the largest national networks of service providers.

Quality Assurance Analyst

• Define and execute tooling management programs aligned with global standards
• Conduct supplier and internal tooling audits and compliance reviews
• Support suppliers in achieving tooling performance and quality targets
• Collaborate across Engineering, Quality, and Supply Chain teams
• Drive tooling validation, monitoring, and continuous improvement efforts
• Lead or support CAPA investigations to prevent recurrence of issues
• Contribute to tooling standardization and tracking system implementation
• Support regional initiatives and capital projects related to tooling

Senior Supplier Quality Engineer – Tooling Design

• Identify critical-to-quality components and assess risks using FMEA methodologies
• Partner with suppliers to strengthen process controls and prevent quality issues
• Lead resolution of supplier nonconformances and drive root cause solutions
• Execute Production Part Approval Process (PPAP) to ensure consistent quality
• Perform supplier audits and verify material compliance through inspections
• Monitor supplier performance and analyze quality data trends
• Collaborate cross-functionally to support sourcing and quality strategies
• Represent supplier insights to internal teams to improve specifications and outcomes

Senior Quality Engineer

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• Lead end-to-end QA governance for enterprise programs, ensuring quality strategy, standards, and release gates are consistently implemented across multiple initiatives.
• Define and operationalize QA frameworks, KPIs, and governance models to drive measurable quality outcomes and continuous improvement.
• Oversee testing across complex ecosystems including APIs, integrations, CRM, and contact center platforms, ensuring seamless end-to-end validation.
• Manage quality for conversational systems, including NLU accuracy, dialogue flows, and Agent Assist recommendations, to enhance customer and agent experience.
• Drive automation strategy and integrate QA within CI/CD pipelines to enable scalable, efficient, and continuous quality validation.
• Own defect management, risk mitigation, and release sign-offs, ensuring timely resolution and high-quality deliverables.
• Partner with senior stakeholders and lead distributed QA teams, providing executive-level reporting, insights, and strategic quality advisory.

Quality Assurance Manager – Virtual Agents, Agent Assist

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Provides evaluation of the Programmatic work to the leadership team by reviewing the various information that is entered into PHS by Program Managers and others as to ensure compliance with state regulations
• Review records as prepared and entered into the system by others of individuals' program progress for accuracy, completeness, and compliance according to the regulatory guidelines
• Assist VP, Directors, Program Managers, and others in implementing those recommendations that are accepted

Waiver QA Consultant – Part-Time

• Review programmatic work ensuring compliance with Tennessee state standards
• Assist with necessary corrections for the Agency
• Evaluate Programmatic work to the leadership team
• Review documentation and record retention to assure correctness by state standards
• Answer questions and provide direction on any improvement and correction needed
• Recommend action needed to fix repeating issues
• Assist VP, Directors, Program Managers, and others in implementing accepted recommendations
• Review processes and procedures to ensure compliance

Waiver QA Consultant, Part-Time

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Understanding of entire project with the ability to prepare testing strategy and/or test plans, and perform testing as assigned including end-to-end validation by coordinating with multiple teams
• Understand and gather project requirements from the customer, both internal and external, creating and reviewing testing specification artifacts
• Review requirements and identify gaps/missing information and estimate small to medium projects using any one or more estimation techniques
• Derive scenarios for testing, design test cases using test design techniques, document test data requirements, identify and create test data, perform testing utilizing different testing techniques, and report results
• Hands-on experience of functional automation tools and/or performance automation tools
• Promotes and recommends improvements to the quality assurance standards
• Leads collaboration with stakeholders or product team to communicate test delivery artifacts, results and metrics

SQA Analyst III

• Lead and execute the end-to-end Quality Assurance strategy aligned to the Product Delivery Lifecycle (PDLC).
• Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability.
• Establish and execute risk-based test strategies (manual and automated).
• Own data quality assurance practices, including validation of data integrity, lineage, analytics outputs, and governed metrics.
• Embed security and compliance validation into QA practices.
• Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches.
• Define validation and monitoring strategies for AI/ML-enabled features.
• Provide clear visibility into quality posture through defect trends and documented risk.

Quality Assurance Manager

• Ensure that all pharmacy operations, processes, and products consistently meet established quality standards, regulatory requirements, and patient safety protocols
• Assist in the development, implementation, and maintenance of the Quality Management System (QMS) for pharmacy services
• Conduct routine and targeted internal audits of pharmacy processes, documentation, and product quality
• Identify areas of non-compliance or potential risk and report findings to management
• Collect, analyze, and trend quality data to identify patterns, evaluate performance, and inform continuous improvement efforts
• Prepare regular quality reports for management review
• Assist in developing and delivering training programs to pharmacy staff on quality standards, new procedures, and regulatory updates
• Ensure all quality-related documentation is accurate, complete, current, and properly maintained
• Proactively identify opportunities for process optimization and efficiency enhancements

Quality Assurance Specialist

• Develop and assist clients with creating requirements, identifying gaps and translating business requirements into security solutions.
• Scope and perform penetration testing and vulnerability research of complex proprietary software and hardware for client services.
• Perform network and host-based penetration testing using internal and commercially available tools.
• Search for weaknesses in common software, web/mobile applications and proprietary systems.
• Identify security weaknesses in both systems and policies.
• Participate in the identification and analysis of risk scenarios.
• Create new testing methods to identify vulnerabilities.
• Performs development and maintenance activities for security testing applications and tools.
• Provides technical guidance to customers about risks and control measures associated with new technologies.
• Stay updated on the latest security threats.
• Create reports and prepare briefing packages for presentation to customers, management, and senior leadership.

Penetration Tester

• Develop, implement, and maintain quality management systems and processes
• Conduct audits and inspections of transportation and logistics operations to identify quality issues
• Create corrective action plans and work with cross-functional teams to implement improvements
• Develop and maintain metrics to track quality performance
• Analyze data and identify trends to improve quality performance
• Collaborate with customers to understand their quality requirements and ensure compliance
• Provide training and support to employees on quality management systems and processes
• Conduct investigations and root cause analyses of quality issues
• Ensure that all regulatory and legal requirements related to quality are met.

• Review programmatic work ensuring compliance with Tennessee state standards
• Assist with the corrections needed for the agency
• Evaluation of programmatic work for compliance with state regulations
• Review records for accuracy and completeness
• Recommend actions to fix repeating issues
• Assist leadership in implementing recommendations and reviewing processes

Waiver Services QA Consultant

• Provides evaluation of the Programmatic work to the leadership team by reviewing various information
• Review records as prepared and entered into the system by others of individuals' program progress for accuracy
• Recommend action needed to fix repeating issues
• Assist VP, Directors, Program Managers, and others in implementing recommendations
• Work with the VP, Directors and other staff to become more effective and efficient

QA Consultant, ECF, CLS Program

• Ensure that our processes and quality standards are up to date and observed company-wide
• Auditing the accuracy and timeliness of documentation necessary for billing
• Prepare and maintain accurate audit working papers and files to support audit findings
• Take a lead role in working with management to ensure compliance and regulations are being followed
• Compare billable notes with services billed and record any needed billing corrections
• Perform other tasks and duties as assigned

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Quality Assurance Coordinator

Business Test Analyst I

Senior IT Risk QA Analyst

Quality Assurance Analyst

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Senior Quality Engineer

Specialist I, QA and Learning

Quality Assurance Manager – Virtual Agents, Agent Assist

Salesforce QA Engineer – Public Sector, Government Cloud

Waiver QA Consultant – Part-Time

Waiver QA Consultant, Part-Time

Pharmacy Benefits QA Analyst

SQA Analyst III

Quality Assurance Manager

Quality Assurance Specialist

Penetration Tester

Quality Assurance Specialist

Waiver Services QA Consultant

QA Consultant, ECF, CLS Program

QA Coordinator