QA Engineer

• Works collaboratively with an Agile product delivery team by participating in user story refinement, writing testing specifications, executing tests, and documenting software defects
• Assists in reviewing requirements, specifications, and technical design documents to understand testing requirements
• Creates test cases and assists in developing test plans under the guidance of experienced team members
• Develops and applies testing processes for new and existing products to meet client needs
• Performs quality reviews of product specifications to identify gaps and testability concerns
• Supports successful deployment of products into the production environment through quality validation
• Performs thorough regression testing during regular release cycles
• Meets with software and product designers to determine quality assurance parameters
• Responds to requests from the design team and management
• Assists in analyzing business and technical requirements for testability
• Develops test data to support execution of assigned testing activities
• Executes functional, integration, regression, and user acceptance testing activities
• Identifies, documents, and validates software defects
• Verifies defect resolution and validates fixes prior to release
• Collaborates with Product Managers, Engineers, and Designers throughout Agile sprints
• Participates in Agile ceremonies, including sprint planning and release readiness activities
• Contributes to continuous improvement of QA standards, tools, and processes
• Supports test automation initiatives where applicable
• Supports the successful implementation and release of technology solutions by validating functionality, quality, and production readiness

QA Analyst I

• Coach and train the Estimate Review Specialists, Billing Dispute Coordinators, Administrative Assistants through departmental scorecards and training initiatives.
• Evaluate the accuracy, consistency, and carrier compliance of the estimates reviewed by the estimate review staff.
• Develop and maintain scorecards.
• Collaborate with account managers on carrier-specific guidelines.
• Serve as the go-to mentor for new hires entering the review team.
• Conduct structured audits of review staff, evaluating accuracy and carrier-guideline adherence across estimate reviews.
• Identify patterns in review errors and recommend process improvements, training topics, or guideline updates.
• Track performance trends and provide surface findings to leadership.
• Provide guidance to audit leadership on Quality Assurance Department employee performance appraisals.
• Liaise between audit leadership and the Estimate Review Specialists, Administrative Assistants, Billing Dispute Coordinators and Quality Assurance Coordinators quality of work.
• Partner with account managers to align review workflows with current insurance carrier requirements and guidelines.
• Serve as a dedicated mentor and trainer for new-hire review staff; build onboarding materials and provide ongoing coaching opportunities to leadership.
• Handle XactAnalysis setups for SERVPRO HQ staff.
• Assume additional responsibilities, as assigned.

Quality Assurance Analyst

• Bring a strong passion for quality
• Ensure all platforms and systems function as intended and meet high-quality standards
• Rapidly acquire and maintain a deep understanding of credit card features and functionality across multiple platforms and systems
• Support quality assurance efforts for web, mobile, and IVR applications
• Write clear, concise, and actionable defect reports, test cases, and test documentation
• Draft and execute test cases and scripts; analyze and document results
• Identify, log, and track defects using appropriate bug-tracking tools
• Collaborate with development and delivery teams to ensure clarity and resolution of issues
• Maintain and update regression test cases, scenarios, and criteria
• Assist in diagnosing and resolving technical issues
• Continuously expand product, platform, and industry knowledge

Senior QA Analyst

• Play a critical role in supporting quality assurance and compliance efforts across the Primrose system
• Serve as an operational partner to the Director of Quality Assurance & Compliance
• Monitor, track, document, and resolve issues impacting health, safety, licensing, and brand standards
• Ensure concerns are addressed promptly and compliance-related processes are executed consistently and effectively
• Monitor incoming concerns, online reviews, and operational requests, ensuring timely review, prioritization, and appropriate escalation
• Partner with internal teams and field support to coordinate responses, follow-up actions, and resolution of concerns
• Manage cases through investigation, documentation, follow-up, and resolution while maintaining accurate records of actions and outcomes
• Communicate case updates and key information to stakeholders and elevate emerging trends or recurring issues as appropriate
• Support the Issues Management process through intake, fact gathering, documentation, and coordination of compliance-related matters
• Coordinate escalation of significant issues to the Issue Response Team, ensuring information is complete, accurate, and appropriately documented
• Monitor open issues, track status updates, and follow up with stakeholders to support timely resolution and accountability
• Assist with the development and distribution of compliance-related communications and notifications in partnership with internal stakeholders
• Maintain organized, audit-ready records and documentation related to compliance, issue management, and quality assurance activities
• Utilize company systems to enter, update, and manage compliance-related data, ensuring accuracy, consistency, and completeness
• Generate routine and ad hoc reports that provide visibility into trends, risks, issue status, and resolution timelines
• Support the continuous improvement of tools, templates, workflows, resources, and training materials that strengthen quality assurance, safety, and brand standards
• Collaborate with cross-functional teams to support issue resolution, process improvement, and system-wide quality initiatives

Quality Assurance Specialist

• Design and execute comprehensive test plans and test cases for new features and system enhancements.
• Lead regression testing efforts to ensure stability across releases.
• Collaborate with developers, product managers, and business analysts to clarify requirements and resolve design issues.
• Document and manage detailed defect reports, including reproduction steps and severity assessments.
• Participate in Agile ceremonies and contribute to sprint planning and retrospectives.
• Maintain and enhance automated UI and API test suites.
• Analyze test results and provide actionable feedback to development teams.
• Contribute to the development and documentation of QA processes and standards.
• Mentor junior QA testers and support their professional development.

Quality Assurance Tester II

• The QA Inspector is responsible for performing in-process and final inspections on manufactured assembled parts.
• Receiving inspections on vendor parts as well as conducting First Article Inspections is a core responsibility for this role.
• Proactively supports all aspects of STULZ to improve Safety, Quality, and Productivity.
• Navigates and utilizes SAP to perform essential duties.
• Reads and interprets product drawings to perform inspections.
• Approves incoming materials by confirming specifications; conducting visual and measurement inspections.
• Approves in-process production by confirming specifications; conducting visual and measurement inspections.
• Approves finished products by confirming specifications; conducting visual and measurement inspections.
• Document inspection results by completing defect reports.
• Able to review, interpret design specifications, criteria and requirements from production drawings (component, piping, wire schematic, assembly) in order to accurately validate the variance data of the items or material being inspected.
• Reviews and verifies Bill of Material (BOM)/Order Confirmation, job folders, and SAP entries match STULZ documentation.
• Verifies installed components meet customer expectations.
• Controls and maintains personal inspection equipment to ensure proper use and calibration.
• Maintains safe and healthy work environment by following standards and procedures; complying with applicable statutory and regulatory requirements.
• Verifies Change Requests ECN-engineering change notification and related documentation affecting the standards and specifications of product and verifies application to identified products.
• Initiates/submits Change Requests/Temporary Deviation Requests to Maufactoring Engineering.
• Completes and organizes quality assurance records and other documentation to ensure an accurate record of the manufacturing and inspection process is maintained.
• Assists in the development and modification of QA Travelers.
• Communicates required adjustments with appropriate departments to resolve documentation, hardware and assembly nonconformance issues.
• Participates in 5S and continual improvement efforts.
• Mentors new employees, Quality Assurance Inspector I, II.
• Demonstrates safe behaviors and promote safe working environment.
• Accomplishes quality and organization objectives by completing related duties/tasks.

Quality Assurance Inspector I – PM

• Design and implement comprehensive test strategies for Guidewire applications to ensure product quality and reliability.
• Collaborate with development teams to understand product requirements and translate them into effective test cases.
• Execute manual and automated tests using tools like Selenium and Cucumber to validate software functionality.
• Identify, document, and track defects using appropriate tools ensuring timely resolution and retesting.
• Develop and maintain test scripts for SOAP, WSDL, and REST Web Services to ensure seamless integration and performance.
• Provide detailed test reports and metrics to stakeholders highlighting key findings and areas for improvement.
• Conduct regression testing to ensure new features do not adversely affect existing functionality.
• Utilize Core Java skills to enhance test automation frameworks and improve testing efficiency.

QA Automation Testing

• Plans and conducts GxP audits (e.g., internal, vendor, site)
• Develop a risk-based audit plan to determine the priorities of audit activities
• Conducts interviews with key staff to assess process completion, support inspection readiness and to communicate any potential observations or process improvement opportunities
• Communicates audit observations and process improvement opportunities through a written audit report distributed to the appropriate personnel
• Appropriately escalates any critically identified areas of deficiency in quality and reports those to organization leadership and other appropriate stakeholders
• Tracks, collects and reviews audit responses for timely and appropriate corrective action as follow-up to identified areas of non-compliance until audit closure
• Other duties as assigned

Clinical QA Auditor

• Develop, implement, and oversee activities under the Quality Management System (QMS) for Cell and Gene Therapy (CGT) collection services.
• Ensure compliance with FDA regulations, industry standards (such as FACT-JACIE and AABB), and biopharma manufacturer requirements.
• Drive quality standards across end-to-end cell collections to ensure patient safety, product efficacy, and regulatory compliance.
• Build and manage a fully compliant, centralized QMS covering donor eligibility, informed consent, apheresis/cell-collection processes, labeling, and packaging workflows.
• Prepare for and manage internal audits, regulatory inspections, and biopharma manufacturer audits.
• Oversee training and competency management programs for clinical and QA staff performing CGT collections.
• Lead the end-to-end preparation, filing, and maintenance of global regulatory submissions (e.g., 510(k), PMA, EU MDR).

Quality Assurance Manager – Cell & Gene Therapy

• We are looking for a Quality Assurance Specialist, RN, to build and run our clinical Quality Assurance program. This is a hands-on role focused on operations — not a simple checklist job. You will review patient charts, design and run the QA schedule, and make sure documentation is clear and well-supported across the care team.
• You will report to the Senior Director of Clinical Operations. You'll work closely with the Operations team, the Billing team, and the Training and Enablement Specialist to turn QA findings into action. This means finding patterns, fixing problems at their source, and putting corrective action plans in place.
• Review clinical charts on a regular schedule for both new hires and current staff. Pull random samples and keep monthly QA records and audit documentation.
• Ensure documentation and billing compliance. Every patient encounter should meet billing standards with clear clinical reasoning. Work with the Billing team to resolve unclear cases.
• Report larger patterns and gaps to leadership, along with suggested fixes. Help prepare the team for new or changing standards.
• Work across teams on QA findings: partner with Operations on workflow and automation fixes, with Billing on documentation and revenue issues, and with the Training and Enablement Specialist to close skill gaps through targeted training.
• Build a clinical quality scoring system with clear standards for coaching and escalation. Add these scores to performance reviews so that reviews reflect the quality of care, not just productivity.
• Own and grow the QA program overall — including tracking, scoring rules, adverse event reporting, grievance handling, and support for health plan audits.
• Keep a clear line between clinical QA and billing QA, and manage the handoff between the two.

Clinical Quality Assurance Specialist, RN

• Provides evaluation of programmatic work to leadership by reviewing information entered into PHS by Program Managers and others for compliance with state regulations
• Review records prepared and entered into the system by others for accuracy, completeness, and compliance according to regulatory guidelines
• Recommend actions to fix repeating issues
• Assist VP, Directors, and others in implementing accepted recommendations
• Collaborate with VP, Directors, and staff to improve effectiveness and efficiency

IDD QA Consultant – Part-Time

• Evaluating the performance of customer service representatives by monitoring inbound and outbound calls
• Ensure adherence to company policies, quality standards, and best practices
• Provide detailed, constructive feedback to agents on their performance
• Compile and maintain reports on key performance indicators (KPIs) such as customer satisfaction scores
• Analyze trends in customer interactions to identify recurring issues
• Participate in calibration sessions to ensure consistency in evaluation standards
• Identify opportunities for process improvements to enhance service quality
• Ensure compliance with company standards and legal regulations

Quality Assurance Team Lead, Member Services

• Provide testing, research and other support for IT projects and production support issues. Work with VUIT and DAR on issue resolution.
• Oversight of integrations to VQ from other VU systems including but not limited to the student system, admissions, and faculty/staff data. This includes identifying and correcting problems, manual intervention with certain issues and processing data as necessary.
• Maintain the integrity of Salesforce by performing regular validation of account/contact data to identify potential duplicates, overseeing the NCOA integration, and validation of other data as needed.
• Has primary responsibility for managing specific technology solutions for DAR which may include training, technical support, and oversight of the tools. This includes serving as secondary support for other solutions.
• Collaborate with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals, especially related to the capture and storage of data within Salesforce.
• Learns capabilities of technology tools and helps department take advantage of full offerings of technology.
• Stay informed on new technology to assist in maximizing efficiency and achieving departmental goals.
• Works with VUIT on integration requirements and testing.
• Demonstrate a sense of ownership, focusing on and driving critical issues to closure.
• Demonstrate strong understanding of the Salesforce data to identify and elevate opportunities.
• Handle sensitive donor, parent, friend, and student information in the strictest confidence, according to departmental and institutional policies.
• Work cooperatively with Development and Alumni Relations colleagues.
• Maintain strong and effective relationships with Vanderbilt faculty and staff external to DAR.
• Perform other duties and responsibilities as assigned.

Director of VQ Operations, Quality Assurance

• Managing complex or business critical supplier qualifications.
• Discovering opportunities to simplify formulas through ingredient elimination.
• Reviewing and optimizing specification parameters where available.
• Ensure FSMA Compliance of new sources of supply.
• Supports Sourcing in Activity Management with key Supplier Developments.
• Supports SQA with dedicated resources to rapidly advance key Supplier Developments.
• Evaluate the supplier raw material policy, tool capability, and management ability to deliver consistent materials.
• Manage sample analysis testing.
• Manage the audits (plant, organization, tools, traceability…) of new suppliers following the Mars standards.
• Write audit reports, corrective action plan and follow-up accordingly.
• Communication of our Quality and Food Safety, and Sustainability policies to suppliers.

Supplier Quality Assurance – Development Specialist

• Provides quality engineering support to the purchasing team.
• Works closely with Purchasing, R&D and Operations and engineering team (ME/QE) to develop and implement appropriate risk management, qualification, verification and validation plans for supplier related materials.
• Responsible for managing the supplier development and approval and maintaining the assessment system.
• Supports company goals and objectives, policies and procedures in compliance with quality systems, FDA regulations and MDD/MDR requirements.
• Develops/implements/ensures compliance with supplier approval and monitoring procedures and work instructions.

Supplier Quality Engineer

• Review and assess proposed product performance claims against industry, regulatory, and company requirements in an unbiased, professional manner.
• Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports.
• Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided.
• Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience.
• Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge.
• Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market.

QA Performance Claims Specialist

• Assist in the development, implementation, and maintenance of the Quality Management System (QMS) for pharmacy services
• Conduct routine and targeted internal audits of pharmacy processes, documentation, and product quality
• Collect, analyze, and trend quality data
• Prepare regular quality reports for management review
• Assist in developing and delivering training programs to pharmacy staff
• Ensure all quality-related documentation is accurate, complete, current, and properly maintained
• Proactively identify opportunities for process optimization and efficiency enhancements

Quality Assurance Pharmacy Technician

• Provide support to Innovation Coordinators in developing plans which may include providing guidance and support in using a person's first language and defining clear and concise
• Develop and maintain an active database of inspections, plans of corrections, due dates, and other information the programs need to track quality requirements
• Provide training to all staff regarding quality requirements regularly
• Follow the standards and regulations required by Tennessee Department of Disability & Aging, and ensures that all relevant policy and procedures are adhered to in the programs

Quality Assurance Coordinator

• Under the direction of the IT Quality Assurance (QA) Risk Manager, support the development and execution of QA processes to ensure the effectiveness of IT risk controls, cybersecurity measures, and regulatory compliance frameworks.
• Conduct independent testing and validation of IT risk management policies, standards and controls to ensure alignment with FFIEC, NIST, GLBA, SOX, PCI-DSS, and other industry regulations.
• Perform control testing, improve risk monitoring and foster a culture of continuous improvement in the IT Risk Management space.
• Perform controls testing including walkthroughs, design, and operating effectiveness testing per the Bank’s Enterprise Risk Management (ERM) Management Control Monitoring Program guidelines.
• Assist IT Control owners to obtain issue remediation action plans, track and report status of remediation actions, including maintaining dialogue with the business to ensure timely remediation of issues.
• Compile, manage, submit and socialize required monthly, quarterly or annual reporting including test results, dashboards and/or testing issue remediation status.
• Assist IT Risk Management with performing root cause analysis on control failures and recommend corrective actions to management.
• Assist with control projects, operational and/or IT risk initiatives, where directed.

Senior IT Risk QA Analyst

• Develop end-to-end test strategies covering functional, integration, and regression testing
• Build robust automation frameworks and validate data flows and APIs
• Troubleshoot defects across front-end and back-end systems
• Document and communicate test status and results at individual level
• Align with and apply BCBST QA best practices
• Review technical design documents and develop E2E integration test scenarios

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