QA Engineer

• Supports the development and execution of QA processes to ensure the effectiveness of IT risk controls, cybersecurity measures, and regulatory compliance frameworks.
• Conducts independent testing and validation of IT risk management policies, standards and controls to ensure alignment with FFIEC, NIST, GLBA, SOX, PCI-DSS, and other industry regulations.
• Performs control testing, improve risk monitoring and foster a culture of continuous improvement in the IT Risk Management space.
• Performs controls testing including walkthroughs, design, and operating effectiveness testing per the Bank’s Enterprise Risk Management (ERM) Management Control Monitoring Program guidelines.
• Assists IT Control owners to obtain issue remediation action plans, track and report status of remediation actions, including maintaining dialogue with the business to ensure timely remediation of issues.
• Compiles, manages, submits and socializes required monthly, quarterly or annual reporting including test results, dashboards and/or testing issue remediation status.
• Assists IT Risk Management with performing root cause analysis on control failures and recommend corrective actions to management.
• Assists with control projects, operational and/or IT risk initiatives, where directed. It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

Senior IT Risk QA Analyst

• Independently design, execute, and maintain test cases for assigned features or components.
• Perform functional, regression, exploratory, and basic performance testing.
• Analyze requirements and acceptance criteria to identify test coverage gaps and edge cases.
• Validate fixes and confirm readiness for feature or release progression.
• Log defects with clear reproduction steps, evidence, and impact assessment.
• Collaborate with developers to triage, clarify, and resolve defects efficiently.
• Track defects through resolution and verify fixes during regression cycles.
• Communicate quality risks, testing status, and findings to the delivery team.
• Maintain and update test documentation, including test cases and regression suites.
• Support test environment setup, configuration, and test data preparation.
• Ensure test artifacts remain accurate and aligned with evolving functionality.
• Participate actively in Agile ceremonies, including stand-ups, planning, and retrospectives.
• Work closely with developers and product managers to improve testability and quality outcomes.
• Support internal or customer-facing test events as needed.
• Follow established QA processes and standards consistently.
• Contribute suggestions for improving test efficiency, coverage, or tooling.
• Begin contributing to automated or semi-automated testing under guidance.

Quality Assurance Analyst II

• Design, develop, and maintain automated test frameworks using Playwright or other industry-standard platforms
• Expand test coverage across UI, API, and integration layers
• Perform manual and exploratory testing where automation is not feasible
• Integrate automated test suites into CI/CD pipelines to support continuous testing
• Document, track, and triage defects; collaborate with developers on resolution
• Ensure test environments, data, and reporting are reliable and reusable
• Contribute to QA best practices, coding standards, and reusable test components
• Collaborate with product and engineering teams to define acceptance criteria and quality metrics

Senior Quality Assurance Software Engineer

• Support individual scrum/sprint teams by attending meetings, creating Jira dashboard tools to help monitor progress and execution efficiency.
• Offer suggestions for improvement to the software leadership.
• Understand process health, progress and stability metrics when required.
• Become fluent in the use of tools; Jira, Confluence, Jazz, DOORS or others as needed.
• Be a constructive advocate for Mission Assurance and relentlessly articulate our Value Proposition to our stakeholders.
• Ensure GBSD software is in compliance with industry guidelines and contractual requirements for development of military weapon systems.
• Maintain a keen focus on employee engagement, teaming and collaboration, process improvement, rework reduction, and continuous improvement.

Principal Software Quality Engineer

• Design, update, and maintain onboarding, refresher, and remediation training programs for licensed financial advisors.
• Deliver live and virtual training sessions, workshops, and structured coaching engagements.
• Develop and maintain training materials, including facilitator guides, presentations, job aids, call examples, scenarios, role play exercises, and microlearning content.
• Translate quality findings, detect trends, and regulatory updates into practical, compliance-aligned learning solutions.
• Partner with Compliance, Legal, and business teams to ensure training content reflects current Financial Industry Regulatory Authority (FINRA) rules and firm policy.
• Independently conduct call monitoring and interaction reviews for licensed advisors using established quality standards.
• Analyze performance trends related to suitability, disclosures, tone, and client communication.
• Provide consultative coaching and feedback to improve advisor performance and reduce regulatory risk.
• Maintain documentation supporting supervisory oversight, internal audits, and regulatory examinations.
• Identify and escalate systemic quality or compliance risks with evidence-based recommendations.

Senior Advisor, Training & Quality Assurance Consultant – Advice Center

• Lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting.
• Oversee the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met.
• Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence.
• Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures.
• Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA.

Director, Quality Assurance – Claims

• lead, coach, and manage a team of Software Quality Engineers
• own hiring, performance development, and career progression
• align Software Quality Engineering (SQE) priorities with program needs
• define and implement SQE processes, checklists, and metrics
• provide approval and oversight of technical approaches
• coordinate supplier SQE activities
• identify and drive continuous process improvements
• maintain productive relationships with customers, stakeholders, and program managers

Software Quality Engineering Manager

• Lead, coach, and manage a team of Software Quality Engineers
• Translate program technical and contractual requirements into SQE priorities
• Define and implement SQE processes, checklists, and metrics
• Provide approval and oversight of technical approaches and software verification strategies
• Maintain productive relationships with stakeholders and escalate SQE issues as needed

• Create quality plans for production ready products and products entering first production
• Provide expertise for the preparation, evaluation, and assessment of documentation relative to processes encountered during the manufacturing, inspection, and test phases of programs
• Work with production and inspection to solve issues, collect data and present meaningful metrics pointing to opportunities for improvement.
• Create First Article Inspection documentation
• Support PCA (Physical Configuration Audit) and FCA (Functional Configuration Audit)
• Witness DVT and Qualification Testing
• Review requirement validation objective evidence
• Support FRACA (Failure Reporting Analysis and Corrective Action) for failures discovered during testing
• Participate in Material Review Board process, as needed
• Develop and implement new or improve existing internal operating procedures and work instructions
• Create Corrective Action Requests (CAR) and ensure timely resolution of corrective actions
• Conduct Internal Audits and manage/maintain Audit Schedule
• Perform review of documentation on final hardware to ensure accuracy, completeness and correct data is provided.
• Perform final release of finished hardware and notify Quality Manager of clearance to ship.

Supplier Quality Assurance Engineer

• Design, develop, execute, and maintain comprehensive test strategies and test plans across Salesforce Government Cloud, Service Cloud, and Experience Cloud implementations.
• Perform functional, regression, integration, system, UAT, and end-to-end testing across complex Salesforce solutions and integrations.
• Validate Salesforce configurations, Flows, Lightning components, Apex functionality, APIs, security models, and custom platform enhancements.
• Collaborate with business analysts, developers, architects, and project teams to understand requirements, acceptance criteria, and business processes.
• Develop and maintain automated testing frameworks and regression suites utilizing Copado and related Salesforce testing tools.
• Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, retrospectives, and release readiness activities.
• Identify, document, prioritize, and track defects through resolution while partnering closely with development teams on root cause analysis and remediation.
• Validate data integrity, migration accuracy, and platform behavior across environments and deployments.
• Ensure Salesforce solutions comply with security, governance, accessibility, and regulatory requirements within Government Cloud environments.
• Support CI/CD deployment validation, release management activities, and production readiness testing.
• Execute API and integration testing involving MuleSoft, middleware platforms, and external enterprise systems.
• Participate in client-facing discussions, testing reviews, and UAT coordination sessions as needed.
• Maintain accurate QA documentation including test cases, test scripts, traceability matrices, defect logs, and release validation reports.
• Contribute to continuous improvement initiatives across QA processes, automation frameworks, and Agile delivery practices.

Salesforce QA Engineer – Public Sector, Government Cloud

• Design, develop, and maintain automated test frameworks and test cases using Python
• Integrate automated tests with CI/CD pipelines for continuous testing and feedback.
• Contribute to test planning, test case design, test documentation, and risk assessment.
• Drive defect prioritization and perform impact analysis
• Participate in software development sprint cycles by supporting the software development team through attending SCRUMs, design reviews, code reviews and providing feedback on software verification and validation deliverables.
• Collaborate with cross-functional teams to understand requirements and translate them into comprehensive test plans and protocols
• Continuously evaluate our testing workflow and drive improvements to increase efficiency and product quality
• Stay up-to-date with the latest trends and advancements in QA and share knowledge with the team

Senior Software Quality Engineer, Imaging Systems

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Provides Quality Assurance related project assistance as it relates to analytical methods and specifications for both development and commercial products.
• Responsible for providing strong Quality leadership and scientific/GMP information support to the plant-site as the Quality representative for new products/projects.
• Supports analytical aspects of new product introduction.
• Responsible for review and approval of protocols, and reports for stability and reference standards.
• Serves as QA liaison on product/project implementation teams.

QA Analytical Project Specialist

• Design and execute test plans for web portals.
• Perform manual and automated functional, regression, performance, and security testing.
• Document and track defects using bug tracking tools like JIRA.
• Analyze requirements for testability.
• Collaborate with teams to clarify requirements.
• Work with CI/CD pipelines and automate tests.
• Monitor test results and report quality metrics.
• Assist in troubleshooting production issues.
• Stay updated on web QA trends.
• Contribute to codebase improvement through testing.

Quality Assurance Engineer – Web Portal

• Create detailed, comprehensive, and well-structured test plans and test cases
• Review tickets (bugs, enhancements, new features) and other technical documents to engage in each phase of the software development lifecycle
• Create, run, repair, manual, and automated tests using frameworks like Playwright
• Plan and build automated testing frameworks that integrate with development workflows - determining what to automate (regression tests, API endpoints, critical user flows) and when to run which tests
• Estimate, prioritize, plan, coordinate, and perform quality testing activities
• Collaborate closely with cross-functional scrum teams and across the larger company
• Demonstrate best practices in everything you do, including meaningful test coverage and striving to ensure maintainability
• Mentor junior QA team members and advocate for quality standards
• Design and maintain test data strategies, including creating hundreds of thousands of Salesforce records for performance testing, managing data versions, and ensuring clean test environments
• Design and execute performance testing strategies to identify system bottlenecks, load limits, and optimization opportunities using appropriate testing tools
• Integrate automated tests into CI/CD pipelines (GitHub Actions, Cumulus CI, MetaDeploy) to provide fast feedback on code changes and act as deployment gates

Senior QA Engineer

• Administers Quality Assurance programs, procedures, and controls ensuring that performance and quality of products conform to established Corden standards and federal regulations.
• Works directly with manufacturing and support groups to address quality issues with cGMP activities.
• Participates in validation activities related to processes and computer-related systems, as well as general QA areas of responsibility.
• Reviewing Validation, Qualification, and Change Control Documents for adequacy and adherence to cGMPs and Corden SOPs.
• Acting as the QA Representative on project teams as needed.
• Is the QA Generalist and resource on cGMP issues, who understands cGMP, Data Integrity, and GDP requirements and expectations.
• Participates in customer audits and regulatory inspections, which may include defending systems, formulating responses, or owning associated CAPA records.
• Reviews completed/executed batch records in support of lot release.
• Compiles supporting data/information for lot release.
• Issues batch records and associated labels, by ensuring the copy is a replicate of the master production instructions for each intermediate and API.
• Reviews and approves stability reports, SOP/document revisions, methods, specifications, validation documents, and miscellaneous cGMP documents that require QA approval.
• Serves as the backup Administrator for the QA Documentation Specialist of the Quality Department, which includes managing the records database (TabFusion) and off-site records storage (Iron Mountain).
• Serves as overall back up to other Quality personnel as appropriate.

Senior QA Associate

• Developing enterprise-level architectures and design patterns for test data management
• Establishing technical standards and guardrails for data masking, subsetting, synthetic data generation, and data refresh processes
• Ensuring that test data solutions are inherently secure, compliant, and audit-ready by design
• Providing technical guidance to ensure consistent adoption and implementation of TDM standards across teams
• Supporting enterprise TDM transformation initiatives and contributing to platform evaluation and selection efforts

Quality Assurance Architect – Test Data Management

• Act as the design quality engineering lead on software development project teams, providing guidance and oversight to ensure compliance with the Quality Management System (QMS) and external regulations.
• Review and approve design and development documentation, including user needs, requirements specifications, software architecture, and verification & validation (V&V) plans, protocols, and reports.
• Ensure all design control activities are compliant with ISO 13485, IEC 62304, and FDA 21 CFR Part 820.
• Facilitate, document, and maintain risk management activities according to ISO 14971 throughout the product lifecycle, from initial concept through post-market surveillance.
• Collaborate with engineering teams to ensure test methodologies are robust, effective, and well-documented for verifying and validating the software medical device.
• Maintain the Design History File (DHF) for assigned projects, ensuring they are complete, accurate, and ready for audits and regulatory inspections.
• Provide quality oversight for the software development lifecycle (SDLC) within an agile development environment, ensuring quality is built into the process.
• Participate in design reviews, technical reviews, and other project meetings to ensure quality considerations are addressed and integrated.
• Participate in software issue triage to determine risk of issues to the medical device and aid in development prioritization.
• Support the investigation of design-related complaints and contribute to Corrective and Preventive Action (CAPA) activities as required.
• Team leader who, in conjunction with management, designs and drives team-wide and company-wide training in the above areas.

Principal Design Quality Engineer

• Hands-on ownership of automation frameworks and suites for one or more services/products.
• Drives automation coverage and reliability improvements; owns triage workflows and reduces flakiness and runtime.
• Partners with engineers to ensure stories are testable and quality gates are met before promotion.
• Design, build, and maintain automated test frameworks and suites for APIs and services; expand coverage while keeping tests deterministic and fast.
• Create reusable automation patterns (data builders, helpers, stubs/mocks where appropriate) to reduce duplication and improve maintainability.
• Own regression automation health: flake reduction, runtime optimization (parallelization where appropriate), and clear failure triage signals.
• Define and implement a layered test strategy (unit, component/service, integration, end-to-end) aligned to change risk and payment criticality.
• Integrate automated tests into CI/CD and define/enforce quality gates for merge and promotion readiness (evidence-based Definition of Done).
• Drive defect prevention: analyze defect leakage trends, run retrospectives on escapes, and implement systemic fixes (test gaps, unclear requirements, missing validations).
• Partner with Engineers, Architects, and Business Systems Analyst/Product Owners early to clarify acceptance criteria, edge cases, and testability; translate behavior into executable checks where appropriate.
• Provide quality feedback during design and product review cycles; promote testability, observability, and safe change patterns.
• Support release readiness by validating test evidence and coordinating with change/release processes as needed.
• Contribute to performance and resiliency validation approaches where appropriate (test data, scenarios, and automation hooks).

Senior Software Engineer – Backend Quality Engineer/Automation

• Promote and enforce best practices across all aspects of testing, including manual and automated testing
• Collaborate with product owners, developers, architects, and other stakeholders to integrate quality early in the SDLC
• Define, maintain, and ensure alignment of the test strategy with business objectives and technical requirements
• Play an active role in testing activities during sprint execution and release cycles
• Ensure appropriate test coverage and quality gates are in place throughout development and deployment
• Produce and maintain required test artifacts for releases
• Identify, communicate, and escalate risks when quality may be compromised
• Drive continuous improvement in testing processes, tools, and metrics
• Support and guide teams in adopting effective automation strategies
• Provide leadership, mentoring, and support to QE and testing team members

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Senior IT Risk QA Analyst

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Senior Quality Assurance Software Engineer

Principal Software Quality Engineer

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Director, Quality Assurance – Claims

Software Quality Engineering Manager

Software Quality Engineering Manager

Supplier Quality Assurance Engineer

Salesforce QA Engineer – Public Sector, Government Cloud

Senior Software Quality Engineer, Imaging Systems

Pharmacy Benefits QA Analyst

QA Analytical Project Specialist

Quality Assurance Engineer – Web Portal

Senior QA Engineer

Senior QA Associate

Quality Assurance Architect – Test Data Management

Principal Design Quality Engineer

Senior Software Engineer – Backend Quality Engineer/Automation

Quality Assurance Manager