Quality Assurance Manager – TS/SCI with Polygraph

General Dynamics Information Technology

Quality Assurance Manager overseeing enterprise engineering and operations support at GDIT. Leading quality assurance activities to ensure consistency, reliability, and excellence in tech services.

Posted 6/24/2026full-timeAnnapolis Junction • Colorado, Florida, Maryland, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $111,155 - $150,385 per yearWebsite

Tech Stack

Tools & technologies

ITSMTypeScript

About the role

Key responsibilities & impact

Lead quality assurance activities across engineering, operations, and tech refresh services, ensuring alignment with program objectives, service levels, and performance standards
Develop, monitor, and report on performance metrics, KPIs, and quality measures to identify gaps, assess trends, and drive continuous improvement
Support enterprise planning, governance, and oversight activities, including audits, evaluations, program reviews, and compliance checks
Coordinate with leadership, project managers, and service owners to implement process improvements, strengthen documentation, and ensure quality throughout the service lifecycle
Provide quality assurance for scheduling, coordination, lifecycle planning, and management activities, ensuring accuracy, completeness, and alignment with program requirements
Contribute to risk management, readiness assessments, and strategic reviews to support informed decision making and high-quality service delivery

Requirements

What you’ll need

6+ years of related experience
US Citizenship Required
Bachelor’s degree in an IT-related field, or 10+ years of relevant IT experience in lieu of a degree
Active TS/SCI clearance with Polygraph
Experience performing quality assurance or quality management in large scale IT, engineering, or operations environments
Ability to analyze performance metrics, evaluate trends, and identify improvement opportunities
Strong understanding of ITIL, ITSM, or similar service management frameworks
Excellent communication, coordination, and documentation skills, with the ability to collaborate effectively across diverse technical teams.

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full flex work weeks where possible
Vacation, sick and personal time
Holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness, business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assuranceperformance metricsKPI analysisrisk managementITILITSMcompliance checksprocess improvementslifecycle planningdocumentation

Soft Skills

communicationcoordinationcollaborationanalytical skillsleadership

Certifications

TS/SCI clearance with Polygraph