QA Engineer

• Durchführung von Mystery Shopping Aufträgen in verschiedenen Branchen und Märkten
• Beobachtung und Bewertung des Kundenerlebnisses vor Ort
• Dokumentation der Beobachtungen und Bewertungen gemäß den vorgegebenen Kriterien
• Ausfüllen von Fragebögen über die durchgeführten Mystery Shopping Aufträge
• Enge Zusammenarbeit mit dem Team, um Erkenntnisse und Verbesserungspotenziale zu diskutieren

Mystery Shopper, Beratungstester

• Responsible for QA release activities in context of raw material and consumables release.
• Handling of quality relevant events (DEV, OOx, complaints, etc.).
• Support monitoring, tracking and evaluation of the material release setup, contribute to the IIA KPI and RCI processes.
• Lead and support DEV, OOx and complaint investigations and promote quality relevant topics and projects in scope.
• Ensure timely and compliant release of raw material & consumables.
• Drive consistent and efficient operation of the quality operations function in the area of responsibility.
• Seek opportunities for productivity improvements, and coordinate their implementation.

QA Operations Expert

• Conduct mystery shopping assignments across various industries and markets
• Observe and evaluate the on-site customer experience
• Document observations and evaluations according to the provided criteria
• Complete questionnaires about the mystery shopping assignments performed
• Work closely with the team to discuss insights and potential improvements

Mystery Shopper, Consultation Tester

• Conduct mystery shopping assignments across various industries and markets
• Observe and evaluate the on-site customer experience
• Document observations and assessments according to the provided criteria
• Complete questionnaires about the mystery shopping assignments you carry out
• Work closely with the team to discuss findings and identify opportunities for improvement

Mystery Shopper, Service Evaluator

• Carry out mystery shopping assignments across various industries and markets
• Observe and evaluate the on-site customer experience
• Document observations and evaluations according to provided criteria
• Complete questionnaires about the mystery shopping assignments performed
• Work closely with the team to discuss findings and opportunities for improvement

Mystery Shopper, Customer Experience Tester

• Conduct mystery shopping assignments across various industries and markets
• Observe and evaluate the on-site customer experience
• Document observations and assessments according to the provided criteria
• Complete questionnaires for each completed mystery shopping assignment
• Work closely with the team to discuss findings and identify improvement opportunities

Mystery Shopper, Service Evaluation Tester

• Conduct Mystery Shopping assignments across various industries and markets
• Observe and evaluate the on-site customer experience
• Document observations and evaluations according to provided criteria
• Complete questionnaires following each Mystery Shopping assignment
• Work closely with the team to discuss findings and potential improvements

• Develop, enhance and maintain automated test frameworks (UI, API, integration).
• Contribute automated tests across multiple layers, from unit to end‑to‑end scenarios.
• Perform functional, regression, performance, and compatibility testing.
• Collaborate with developers to ensure testability and integrate testing early.
• Participate in code reviews, including reviewing test-related production code.
• Identify, document and track defects effectively.
• Support CI/CD pipelines for continuous testing (e.g., Jenkins, GitHub Actions).
• Follow Agile/SAFe ceremonies and actively engage in cross-team collaboration.
• Apply AI‑assisted testing techniques, such as: Test generation and optimization support; Intelligent test selection and prioritization; Exploratory testing support through AI tools.
• Evaluate and adopt AI tools responsibly, ensuring correctness, explainability, and compliance.
• Contribute to refining and optimizing test strategy, including AI usage guidelines.

Software Tester, Enterprise Imaging

• Carrying out mystery shopping assignments across various industries and markets
• Observing and assessing the on-site customer experience
• Documenting observations and evaluations in accordance with the specified criteria
• Completing questionnaires for the conducted mystery shopping assignments
• Collaborating closely with the team to discuss findings and potential improvements

• Conduct mystery shopping assignments across various industries and markets
• Observe and evaluate the on-site customer experience
• Document observations and evaluations according to the specified criteria
• Complete questionnaires for the mystery shopping assignments you perform
• Collaborate closely with the team to discuss findings and opportunities for improvement

Mystery Shopper / Consultation Tester

• Conducting mystery shopping assignments across various industries and markets
• Observing and assessing the on-site customer experience
• Documenting observations and evaluations according to specified criteria
• Completing questionnaires about the mystery shopping assignments performed
• Collaborating closely with the team to discuss findings and identify improvement opportunities

• Act as the Single Point of Contact for supplier quality notifications and change requests across the organization
• Coordinate and ensure impact assessments of supplier quality notifications in collaboration with relevant subject matter experts
• Evaluate supplier changes and ensure appropriate quality and compliance decisions are made
• Develop, maintain and continuously improve procedures and systems related to supplier quality notifications and the notification database
• Support and participate in supplier qualification activities, including audits and quality agreements in the context of supplier changes
• Perform Global Quality Assurance reviews and approvals of specifications following supplier notifications
• Contribute to the development and harmonization of the Pharmaceutical Quality System at Octapharma, including maintaining global procedures and templates

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Mystery Shopper, Beratungstester

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Mystery Shopper, Beratungstester

Group Senior Expert, Quality Supplier – Quality Assurance