QA Engineer

• Play a critical role in supporting quality assurance and compliance efforts across the Primrose system
• Serve as an operational partner to the Director of Quality Assurance & Compliance
• Monitor, track, document, and resolve issues impacting health, safety, licensing, and brand standards
• Ensure concerns are addressed promptly and compliance-related processes are executed consistently and effectively
• Monitor incoming concerns, online reviews, and operational requests, ensuring timely review, prioritization, and appropriate escalation
• Partner with internal teams and field support to coordinate responses, follow-up actions, and resolution of concerns
• Manage cases through investigation, documentation, follow-up, and resolution while maintaining accurate records of actions and outcomes
• Communicate case updates and key information to stakeholders and elevate emerging trends or recurring issues as appropriate
• Support the Issues Management process through intake, fact gathering, documentation, and coordination of compliance-related matters
• Coordinate escalation of significant issues to the Issue Response Team, ensuring information is complete, accurate, and appropriately documented
• Monitor open issues, track status updates, and follow up with stakeholders to support timely resolution and accountability
• Assist with the development and distribution of compliance-related communications and notifications in partnership with internal stakeholders
• Maintain organized, audit-ready records and documentation related to compliance, issue management, and quality assurance activities
• Utilize company systems to enter, update, and manage compliance-related data, ensuring accuracy, consistency, and completeness
• Generate routine and ad hoc reports that provide visibility into trends, risks, issue status, and resolution timelines
• Support the continuous improvement of tools, templates, workflows, resources, and training materials that strengthen quality assurance, safety, and brand standards
• Collaborate with cross-functional teams to support issue resolution, process improvement, and system-wide quality initiatives

Quality Assurance Specialist

• Design and implement comprehensive test strategies for Guidewire applications to ensure product quality and reliability.
• Collaborate with development teams to understand product requirements and translate them into effective test cases.
• Execute manual and automated tests using tools like Selenium and Cucumber to validate software functionality.
• Identify, document, and track defects using appropriate tools ensuring timely resolution and retesting.
• Develop and maintain test scripts for SOAP, WSDL, and REST Web Services to ensure seamless integration and performance.
• Provide detailed test reports and metrics to stakeholders highlighting key findings and areas for improvement.
• Conduct regression testing to ensure new features do not adversely affect existing functionality.
• Utilize Core Java skills to enhance test automation frameworks and improve testing efficiency.

QA Automation Testing

• Analyze work produced for errors.
• Monitors transactions to ensure compliance against performance standards.
• Partners with team peers, collaborating on areas of opportunity that have been identified.
• Interacts with work leaders, supervisors and managers.
• Detects, analyzes and reports fraudulent activities.
• Other duties as assigned.

Quality Assurance Associate

• The Pharmacy Quality Assurance & Training Advisor is a hands-on role dedicated to documenting how our business runs and ensuring our team knows how to execute it perfectly
• This position owns the end-to-end process of auditing current workflows, writing clear and updated Standard Operating Procedures (SOPs), and translating those procedures into practical training modules
• Your main goal is to eliminate operational confusion, reduce onboarding time, and build a structured, reliable knowledge base that teams can easily access and rely on every day
• Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy workflows, unearth operational bottlenecks, and identify critical process gaps
• Author crystal-clear, highly functional, and standardized SOPs, policy guidelines, and process maps that simplify complex technical executions
• Champion and maintain the centralized operational knowledge repository, establishing a strict version-control framework and approval hierarchy
• Ensure all documented procedures rigorously satisfy industry standards, legal mandates, and internal quality assurance baselines
• Translate finalized SOPs into digestible, structured learning paths, building training modules, slide decks, visual aids, and interactive e-learning materials
• Orchestrate and lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors
• Oversee and curate the digital Learning Management System (LMS), tracking completion rates, identifying recurring learning roadblocks, and maintaining neat training logs

Pharmacy Quality Assurance, Training Advisor

• Lead and oversee a team of Quality Assurance Analysts, ensuring effective execution of benefit configuration testing, validation, and audit activities.
• Ensure accurate and timely completion of complex quality assurance for new client implementations, benefit changes, and ongoing maintenance across all lines of business.
• Establish and enforce quality assurance standards, procedures, and audit methodologies, ensuring compliance with internal requirements.
• Provide oversight on root cause analysis, issue resolution, and corrective action planning, ensuring issues are identified, tracked, and resolved effectively by partnering with Issue Management Team.
• Collaborate cross-functionally to drive process improvement, automation, and scalable initiatives to enhance efficiency, reduce risk, and improve testing outcomes.
• Oversee development and maintenance of training materials, job aids, and standard operating procedures, ensuring consistency across the team.
• Support and lead client interactions, including presentations, audits, implementations, and RFP responses related to quality assurance practices.
• Ensure effective use of workflow management, issue tracking, and reporting tools to support visibility, accountability, and performance tracking.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals, and driving operational excellence across key initiatives.
• Other duties as assigned.

Senior Manager, Quality Assurance, Benefit Configuration

• Collaborate with Product Owners
• Be actively involved in the day-to-day operations, troubleshooting, and optimizing processes
• Perform rigorous functional, regression, integration, and end-to-end testing across various ERP modules (e.g., Supply Chain, Finance, Inventory Management, Procurement, Order Management)
• Coordinate and facilitate UAT sessions with operational end-users, providing guidance, documentation, and support to ensure thorough validation
• Identify, document, and track software defects and system bottlenecks using tools like [Jira / Confluence]
• Process Mapping & Validation: Analyze current operational workflows to ensure the ERP software accurately supports and optimizes business processes
• Validate data migration and integration between the ERP system and peripheral operational tools or third-party applications.

ERP Operations Test Analyst

• Preparing and baking bread, pastries and a variety of other baked goods.
• Supporting food service operations at the Qavartarvik Customer Lodge.
• Working a 4-weeks on & 4-weeks off shift.
• Preparing food as indicated by par level sheets and in accordance with Nutritional Services and Health Department standards.
• Follows standardized recipes to meet nutritional needs.
• Attractively presents all items with appropriate garnish and correct portion size.
• Participates in daily temperature and taste panels to assure quality.
• Prepares and produces a wide variety of bakery products in a general food service area.
• Assists with pastry preparations including mixing, baking, and frying.
• Portion control on all items produced.
• Assists in the preparation of bakery and specialty products.
• Communicates any adjustment that needs to be made to the bakery production records or sheets.
• Coordinates with supervisor personnel for ordering products.
• Responsible for a clean, neat storeroom area with all products appropriately labeled and dated and rotated.
• Adheres to proper sanitation, safety, and operational procedures for assigned area.
• Cleans personal work area.
• Must be able to operate dish-washing machine if needed.
• Actively supports and participates in performance improvement activities.
• May assist coworkers during staffing shortages.
• Performs other duties as assigned by the Management Team.

Hotel Baker

• Conducts coder QA and education as part of identified remediation.
• Collaborates with management on development of individual or group performance improvement plans related to billing compliance or coding issues.
• Develops or reviews internal workflow or pathway directives that impact coding and charge capture to include system edits.
• Conducts coder pre-production QA and education.
• Prepares coder content and curriculums and presents coding curriculums.
• Reviews and prepares documentation for educator feedback sessions.
• Provides recommended improvements to documentation templates.
• Prepares and presents coding and regulatory updates.
• Maintains operational workflow pathways and assists coding leads as needed.
• Maintains the coding resources shared library.
• Utilizes knowledge of the revenue cycle and analyzes coding data to assist with the QA selection process.
• Assists in reviews of coding related edits and claim denials.
• Creates tracking and trend reports associated with the initiatives.
• Maintains audit software and database updates.

Anesthesia Coding QA Specialist III

• Prepare and cook large quantities of food for remote construction camp.
• Clean, cut, and cook meat, fish, or poultry.
• Cook various food items according to menus.
• Clean and inspect kitchen equipment and work areas.
• Apportion and serve food to field employees.
• Maintain records of food use and expenditures.
• Prepare food to meet quantity and service schedule.
• Comply with food production regulations and standards.
• Maintain kitchen sanitation and safety standards.

Cook

• Test assigned stories for acceptance criteria and regression testing while utilizing a continuous “test to break it” approach
• Participate in Sprint ceremonies based upon assigned initiatives
• Participate in QA Community of Practice
• Consider automation and work with sister teams to help implement, test and communicate updated scripts
• Perform overall risk analysis for assigned testing stories
• Escalate barriers to completion to Manager
• Creation of dashboard and documentation necessary as required by the testing scope of requested initiatives
• Manage internal and external customer expectations and other Navitus stakeholder expectations
• Assume accountability for providing & improving quality testing metrics associated with projects, portfolios and IT departments
• Other duties as assigned

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