Public Relations

• Prospecção de clientes
• Qualificação de leads
• Acompanhamento da carteira de clientes

Agente Comercial – Pré-Venda, Pós-Venda

• ✅ Perform registration and pre-registration of cases, clients, and parties in legal management systems, ensuring correct entry, verification, and updating of information;
• ✅ Review procedural documents, validate registration data, identify inconsistencies, make corrections when necessary, and follow up on outstanding issues with the relevant areas;
• ✅ Ensure standardization of registrations, data quality, and compliance with operational deadlines.

Legal Analyst – Registration and Pre-registration

• Provide technical support during sales visits;
• Present solutions from Teltec’s portfolio;
• Gather client project requirements;
• Define and position solutions for client projects of medium to high complexity;
• Define the scope of services required for medium- to high-complexity projects;
• Analyze RFIs (Request for Information) and RFPs (Request for Proposal);
• Support competitive analysis studies of competing solutions;
• Assist in developing competitive sales strategies (technical scenario analysis - cost vs. benefit);
• Liaise with vendors and perform other pre-sales technical activities aimed at qualifying, developing, and closing business opportunities;
• Conduct tests and demonstrations of portfolio solutions (PoC – Proof of Concept);
• Create ROI (Return on Investment) analysis reports to justify projects to clients;
• Analyze client business information to propose solutions and tools that can improve the client’s day-to-day operations (Business Outcomes);
• Participate in vendor/partner events and training;
• Support the sales team in pricing (transactional or recurring);
• Prepare technical/commercial proposals (Price, Technical Description, General Terms, among others).

Pre-Sales Solutions Analyst II

• Organize and lead kick-off and requirements-gathering meetings with clients and relevant stakeholders;
• Schedule proposal presentations and follow up on all stages of the commercial negotiation;
• Draft, review, and format commercial proposals clearly and concisely;
• Receive and analyze product development requests and prioritizations;
• Plan and monitor sprints with the product and development teams, ensuring value-focused deliveries;
• Create, maintain, and update schedules in MS Project, controlling milestones, deadlines, and dependencies;
• Track resource time allocation to ensure productivity and a balanced distribution of workload;
• Identify and propose actions to mitigate project risks;
• Negotiate deadlines and priorities with clients and internal teams, focusing on feasibility and impact;
• Serve as a liaison between internal and external areas to align requirements, training, and deliverables;
• Document lessons learned at the end of each scope to promote continuous improvement;
• Support the team with routine management and organization of deliverables, ensuring predictability and focus;
• Prepare status reports and monitor project indicators (KPIs);
• Conduct data analyses to identify patterns, improvement opportunities, and to support strategic decisions;
• Ensure the integrity and quality of the data used in project management.

Project Analyst

• Represent CIMED to a portfolio of clients;
• Know CIMED's product portfolio;
• Promote CIMED products and expand client relationships;
• Provide updates on sales progress.

Commercial Representative, Contractor

• Client prospecting and management;
• Sales of banking products and services;
• Execute credit, trade finance, and treasury operations;
• Support and follow-up in the formalization of guarantees/collateral;
• Revenue target: groups with gross revenue between BRL 50 million and BRL 500 million per year;
• Area of operation: Cascavel

Relationship Manager, Middle III

• Providenciar contato de primeiro nível e apresentar soluções para problemas do usuário
• Resolver dúvidas enviadas por e-mail ou helpdesk de forma proativa e reativa
• Acompanhar os chamados do início ao fim, procurando a melhor solução
• Elaborar materiais que auxiliem no esclarecimento de dúvidas
• Identificar se há necessidade de treinamento, nos casos dos clientes internos
• Encaminhar devidamente questões não resolvidas a um superior de outro nível de suporte
• Utilizar excelentes habilidades de assistência ao cliente e superar as expectativas do usuário
• Garantir o devido registro, documentação e encerramento do chamado
• Trabalhar a retenção e satisfação de usuários
• Investigação, documentação e resolução de desafios encontrados pelos nossos clientes
• Recomendar modificações ou melhorias de procedimento
• Manter e aumentar seu conhecimento de procedimentos, produtos e serviços de suporte.

Analista de Suporte – Sucesso do Cliente

• Responsible for visiting and maintaining relationships with customers.
• Provide technical support on product specifications.
• Field installations.
• Prepare proposals and quotes with defined technical scope and commercial terms.
• Prepare periodic commercial reports.
• Accompany technical sales representatives on commercial visits and in negotiating prices and deadlines.

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