Program Manager

• Responsible for directing all contractor site resources in coordination with functional managers
• Support the enterprise Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
• Ensure all services are delivered and all tasks are performed within established program guidelines and budgets
• Be responsive to the site COTR/CLIN Manager for day-to-day direction and prioritization of work
• Responsible for the overall day-to-day management functions
• Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
• Responsible for notifying Government POCs of significant facility events
• Monitor the execution of financial activities to ensure alignment with Government execution requirements per fiscal year
• Identify issues and adapt program plans according to the Customer feedback on program cost, performance, quality, schedule and risk.
• Develop plans and schedules, and define and document the implementation of requirements
• Use established program management procedures to monitor cost, schedule, inventory, and performance; assess variances of the plan and take necessary corrective action.
• Review and clarify contract requirements as they are dispensed from the requirements management tool, and propose cleared, qualified personnel to expeditiously fulfill the requirements
• Identify potential downstream issues that may negatively affect meeting requirements and provide recommendations to mitigate negative impacts
• Manage customer expectations with proactive, consistent and transparent communication.
• Ensure continuity of support with contractor personnel changes and approving of staffing alignments /allocations
• Interface with the CO, COTR and Government leadership

Site Program Manager

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Partners across leadership to align priorities and ensure successful execution of key program initiatives
• Drives integrated planning across hiring, operations, technology, and process to support channel growth and scalability
• Partners on workforce strategy, including FTE planning and capacity modeling, to expand chat availability and meet demand
• Supports the expansion of chat capabilities by identifying opportunities to enable more servicing within the channel
• Drives efforts to improve efficiency through technology, automation, and streamlined processes
• Partners closely with technology and product teams to prioritize enhancements that improve both agent and client experience
• Supports agile planning and execution, including prioritization, backlog management, and delivery tracking
• Contributes to business case development, funding strategy, and investment planning to enable long-term growth
• Monitors performance across key metrics, helping identify trends, risks, and opportunities for improvement
• Coordinates across operations, training, risk, and line of business partners to ensure readiness and successful implementation
• Provides clear communication and updates to stakeholders, ensuring alignment and transparency across all levels.

Program Manager – Client Services Chat

• Build and manage complex, cross-functional programs that support the organization’s growth strategy.
• Lead end-to-end program delivery for enterprise initiatives including technical programs and growth strategies.
• Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.
• Drive cross-functional alignment among IT, business operations, HR, finance, and partner areas.
• Facilitate decision-making by preparing clear analyses, options, and recommendations.
• Coordinate dependencies across technology teams, external vendors, and business units.
• Identify risks early and develop mitigation plans.
• Transition projects to operational teams with clear support models, SLAs, and process handoffs.

Growth Program Manager

• You will own multi-million-dollar capital expenditure (CapEx) budgets, negotiate with external automation and general contractors, and ensure aggressive timelines match our hyper-growth trajectory.
• You will pioneer the integration of advanced automation (e.g., AS/RS, robotics, complex conveyor systems) to radically maximize density and throughput.
• You will lead complex layout overhauls utilizing advanced CAD/SketchUp modeling integrated with predictive data analytics.
• You will establish robust engineering metrics, predictive throughput models, and centralized Power BI/SQL frameworks.
• You will manage high-value vendor relationships, negotiate service-level agreements (SLAs), and foster cross-functional alignment to mitigate deployment risks.

Senior Program Manager – Industrial Engineer

• Define and lead the long-term strategy, roadmap, and governance model for the NVIS Knowledge Management program.
• Guide the creation of the Knowledge Base platform into the definitive reference for deployment, operational, and technical documentation across NVIS.
• Establish program metrics and executive dashboards to measure adoption, content quality, knowledge coverage, operational health, and business impact.
• Lead continuous improvement initiatives that simplify knowledge creation, improve discoverability, and increase organizational adoption.
• Champion AI-enabled knowledge management, intelligent search capabilities, and automated content generation workflows.
• Partner closely with NVIDIA Training & Education to align technical documentation, learning content, and enablement programs.
• Drive organization-wide knowledge adoption through communications, organizational change, executive reporting, and engagement strategies.
• Lead a small Knowledge Management team, providing direction, prioritization, and operational leadership while encouraging continuous improvement.
• Represent NVIS within WWFO and influence enterprise-wide knowledge management practices and platform direction.

Knowledge Management Program Manager

• Support a portfolio of 40+ Kiva Hub partners and their Capital Access Managers (CAMs).
• Onboard, train, coach, and support partners as they launch, grow, and sustain community-based lending programs.
• Serve as a primary point of contact for partner questions, troubleshooting, and technical assistance.
• Monitor partner performance and portfolio health, providing proactive recommendations and interventions when needed.
• Review and underwrite loan applications using Kiva's social underwriting methodology.
• Conduct fraud checks and pre-disbursement reviews.
• Monitor repayment performance and implement strategies to improve portfolio quality and repayment rates.

Program Associate, Entrepreneurial Ecosystems & Operations

• Provide oversight and supervision for the Third-Party Assessment (TPA) program team
• Conduct in-home assessments for individuals receiving Medicaid Waiver services
• Ensure quality control review of In-home-assessment (IHA) reports
• Maintain a scheduling system for the team
• Develop strategic plans for all program functions
• Review and submit monthly billing
• Gather and report monthly persons served information for all program participants

Program Manager – Third Party Assessment

• Serve as primary liaison with Government stakeholders.
• Manage project schedule, budget, risks, and deliverables.
• Lead Agile delivery teams.
• Coordinate modernization, migration, testing, deployment, and operations.
• Prepare executive briefings and status reports.
• Ensure compliance with federal standards and contract requirements.
• Manage overall contract performance
• Develop and maintain the Project Plan within 10 days of award
• Lead weekly status meetings and reporting
• Manage schedule, risks, budget, resources, and deliverables
• Coordinate stakeholder engagement and approvals
• Oversee discovery, design, development, testing, deployment, and sustainment
• Coordinate with client leadership and cybersecurity teams
• Manage subcontractors and cloud providers

• Lead the maintenance and evolution of the National Safety Standards (NSS) that apply to the OB system in the US
• Oversee and support Schools in meeting OBUSA Safety Objectives and the NSS, so Schools have clear expectations, actionable feedback, and support for continuous improvement
• Lead the review of School safety performance during Charter Reviews and monitor compliance with the NSS throughout the OB system in the US
• Consult with Schools regarding the efficacy of their safety management systems
• Analyze and identify safety trends in order to establish avoidance and mitigation plans for the OB system in the US, translating findings into actionable recommendations that strengthen mitigation and decision-making
• Chair the National Safety Directors Committee (NSDC), convening periodic calls and coordinating the annual NSDC conference to strengthen alignment, share leading practices, and advance system-wide safety learning
• Work with the Chair of the Safety Committee of the OBUSA Board (SCB) to prepare the agenda for quarterly SCB calls and bi-annual calls with the School Safety Committee Chairs
• Represent safety on the Board Risk Management Committee
• Supervise the Safety and Program Manager.
• Lead the OBUSA Crisis Response Team and assist in the management of OBUSA resources during critical incidents
• Support incident response at Schools, and interface with the crisis communication consultant as required
• Lead the development and maintenance of OBUSA’s incident investigation methodology and procedures
• Work with Schools and OBUSA Risk Management Counsel to provide oversight of significant incidents
• Lead incident investigations in collaboration with individual Schools as required
• Review and approve New Program Plans, ensuring appropriate risk management procedures and alignment with our mission and Theory of Change (TOC)
• Support the administration and implementation of nationally aligned program models throughout the OB system in the US
• Support access and belonging principles across the student course experience, including program admissions and safety, to expand participation, strengthen belonging, and improve outcomes for marginalized and underrepresented groups.

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