Knowledge Management Program Manager

NVIDIA

Knowledge Management Program Manager responsible for defining and leading NVIDIA's NVIS Knowledge Management strategy. Engaging organizational adoption and governance for AI infrastructure documentation.

Posted 7/3/2026full-timeRemote • California, New Mexico, Texas, Virginia • 🇺🇸 United StatesSeniorLead💰 $168,000 - $322,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Define and lead the long-term strategy, roadmap, and governance model for the NVIS Knowledge Management program.
Guide the creation of the Knowledge Base platform into the definitive reference for deployment, operational, and technical documentation across NVIS.
Establish program metrics and executive dashboards to measure adoption, content quality, knowledge coverage, operational health, and business impact.
Lead continuous improvement initiatives that simplify knowledge creation, improve discoverability, and increase organizational adoption.
Champion AI-enabled knowledge management, intelligent search capabilities, and automated content generation workflows.
Partner closely with NVIDIA Training & Education to align technical documentation, learning content, and enablement programs.
Drive organization-wide knowledge adoption through communications, organizational change, executive reporting, and engagement strategies.
Lead a small Knowledge Management team, providing direction, prioritization, and operational leadership while encouraging continuous improvement.
Represent NVIS within WWFO and influence enterprise-wide knowledge management practices and platform direction.

Requirements

What you’ll need

Bachelor's degree (or equivalent experience) in Knowledge Management, Communications, Engineering, Computer Science, Information Systems, Business, or a related field
8+ years of program management, knowledge management, technical operations, or related experience leading complex multi-functional initiatives.
Consistent record in establishing or expanding enterprise Knowledge Management programs, including governance, content lifecycle oversight, and adoption strategies.
Demonstrated ability to define strategy, independently complete, and deliver measurable business outcomes with minimal direction.
Experience working with enterprise Knowledge Management or IT Service Management systems.
Experience developing executive-level metrics, dashboards, and program reporting.
Outstanding communication, executive presentation, and collaborator leadership skills.
Strong analytical outlook with the ability to use data to drive prioritization, decision making, and continuous improvement.
Ability to influence across organizations without direct authority.

Benefits

Comp & perks

equity
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Hard Skills & Tools

Knowledge ManagementTechnical OperationsContent Lifecycle OversightGovernance Model DevelopmentData AnalysisDashboard CreationProgram ReportingEnterprise Knowledge Management SystemsIT Service ManagementContinuous Improvement Initiatives

Soft Skills

Outstanding CommunicationExecutive Presentation SkillsCollaborator LeadershipInfluencing Without AuthorityAnalytical Outlook

Certifications

Bachelor's Degree in Knowledge ManagementBachelor's Degree in CommunicationsBachelor's Degree in EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in Information SystemsBachelor's Degree in Business