Program Manager

• Curate, design and develop engaging content in multiple formats (e.g., workshops, e-learning, microlearning) that meet business and employee needs, including onboarding, technical skills, leadership development, safety and compliance training.
• Facilitate interactive, results-oriented learning sessions across diverse audiences.
• Track training projects from ideation through completion, managing timelines, resources, and deliverables to ensure high-quality outcomes on schedule.
• Coordinate with cross-functional teams to ensure clarity, consistency, and momentum across shared projects.
• Maintain a strong understanding of company priorities and L&D trends to ensure initiatives are innovative and support long-term goals and culture.
• Partner with Subject Matter Experts to assess skill gaps and to collaborate on learning solutions that align training to workforce needs.
• Manage the Learning Management System (LMS) to ensure employees have access to relevant, high-quality resources.
• Track and report on training effectiveness using assessments, feedback, and business KPIs and use data analytics to continuously improve learning experiences.
• Promote inclusivity and accessibility in all learning initiatives.

L&D Program Manager

• Leads and oversees the design of population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical)
• Works alongside senior leadership to monitor the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations
• Collaborates closely with project team members, business owners and sponsors to develop, implement and monitor initiatives that can improve member health outcomes, reduce provider administrative burden, and/or reduce medical or operational expense through a variety levers, including clinical workflow innovation, operational efficiency, prior authorization management, and AI-enabled care
• Leads the development of population health strategies focused on advancing care coordination, improving health outcomes, and increasing program efficiency
• Gathers input from across the enterprise, division, community, members and through competitive intelligence to identify opportunities, assess needs and develop strategic design of solutions
• Ensures alignment of solutions across the enterprise
• Develops business cases, strategy concept designs and program requirements
• Serves as a subject matter expert, routinely briefing leaders and key stakeholders on program goals and initiatives
• Develops project plans and recommendations in support of compliance objectives and leads implementation
• Tracks and reports on the status of projects
• Assesses project risks, develops mitigation and contingency plans
• Identifies analyzes and understands target audiences and their specific program needs
• Develops and deploys marketing strategy to increase member engagement in maternal health programs
• Leads vendor identification, evaluation, selection and contract negotiations for new vendor relationships
• Works with senior leadership team to support clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements
• May work across multiple Line of Business and states to encompass program needs into population health strategies
• Establishes and monitors performance metrics and goals for assigned programs, including process measures, outcomes measures, financial measures and methodologies for implementing programs
• Documents and presents program results through operational reports, outcomes studies and presentations
• Owns and makes needed decisions to ensure the successful resolution of issues within the program to achieve milestones and program deliverables
• Incorporates evaluation planning into the overall strategy
• Establishes key performance indicators for programs, including process measures, outcomes measures and financial measures
• Ensure program is designed in such a way that these metrics can be collected and monitored

Senior Project/Program Manager

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs.

Program Manager – Custom Program

Program Manager, Custom Program

• Lead end-to-end execution of strategic programs and enterprise initiatives from planning through delivery
• Drive cross-functional collaboration across business units to align on priorities, milestones, and outcomes
• Develop and manage program roadmaps, timelines, and success metrics
• Establish strong program governance frameworks, including reporting, risk management, and issue resolution
• Monitor performance using data-driven program management practices to ensure successful outcomes
• Communicate progress, risks, and insights to senior leadership and executive stakeholders
• Influence and align stakeholders across complex organizational structures
• Identify and implement opportunities for process improvement, operational efficiency, and scalability
• Support organizational initiatives tied to business transformation, growth strategy, and operational execution

Senior Program Manager

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Lives by and supports the Tanaq Core Values of Purpose-driven environmental work, Safety, Engaging Culture, Trust and Respect, Transparency, and Agility.
• Responsible for successful oversight of all elements of multiple contract scopes of work (SOWs), including development of and adherence to project schedules and budgets.
• Supervises a team of TEL project managers and technical staff to develop technical approaches and cost proposals in response to client requests for proposals (RFPs), supports management team throughout negotiations of new contracts and/or task orders, and leads teams of project professionals, technicians, and support staff throughout the execution of contracts.
• Serves as the primary point of contact (POC) for assigned government client(s) and ensures all client expectations are met or exceeded.
• Identifies work requests or requirements that are outside the contract, and immediately communicates out-of-scope items to the client and to the General Manager.
• Coordinates with corporate and project-level safety and quality management staff to ensure all contracts are conducted in accordance with applicable safety and quality standards.
• Identifies safety and quality issues regarding contract execution and, when necessary, develops and implements corrective actions.
• Conduct monthly program/project budget reviews to monitor financial health, verify expenditures, perform what-if analysis, and ensure company-wide financial goals are met.
• Reports directly to the general manager and assists in developing budgets, strategic goals, and long-term growth strategies.

Environmental Program Manager – HTRW

• Manage, plan, design, and develop multiple, larger and/or more complex programs on an enterprise level.
• Provide full end to end program management including strategic planning, needs analysis, content development, program design, implementation, administration and monitoring, data analysis and program evaluation, budget management and vendor selection and vendor/contract management.
• Coordinate interdepartmental functions to minimize delays; work with program/project team members on a regular basis to review deliverables and ensure deadlines are met.
• Identify, analyze and understand target audiences and their specific program needs.
• Develop overall program plan and create high-level plans to guide detailed planning at the component level.
• Establish and monitor performance metrics and goals for programs, including process measures, outcomes measures and financial measures.
• Document and present program results through operational reports, outcomes studies, presentations and publications.

Principal Project/Program Manager

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

Senior Digital Product Design Research Program Manager

• Create and manage the master class schedule across all client locations
• Assign trainers to classes and arrange for qualified substitutes as needed to prevent disruptions
• Ensure all trainers are properly certified and compliant with Live 2 B Healthy standards
• Conduct regular site visits, class observations, and provide ongoing feedback and support
• Help recruit, interview, and onboard new trainers
• Coordinate initial training and ensure all new hires are fully prepared to lead classes independently
• Serve as the primary point of contact for communities regarding class times, schedule changes, and trainer assignments
• Monitor and support trainer performance, identify areas for improvement, and facilitate continuing education opportunities
• Serve as a backup instructor and fill in for classes when needed to maintain continuity of service

Fitness Program Manager

• Support the Customer Advocacy Program Leader with program execution activities for the ECMP, including enterprise coordination and visibility into program performance, to promote effective program operation and risk mitigation.
• Monitor ECMP activities across business segments to assess alignment with program requirements, governance standards, and regulatory expectations.
• Provide execution support for key Customer Advocacy functions (e.g., High Impact Alerts, Audit and Exam coordination, leadership meeting support).
• Manage data requests submitted to the Experience Management Office relative to consumer complaints.
• Assist with ECMP issue management activities in accordance with enterprise Issue Management (IM) processes, as applicable.
• Monitor enterprise-level metrics that provide insight into ECMP health, effectiveness, and adherence and report trends to Customer Advocacy Program Leader.
• Manage and monitor enterprise scorecard(s) and KPIs that reflect business segment alignment with ECMP requirements.
• Assist with the development of the Enterprise Complaints quarterly report, the Fair and Responsible Banking report, the Conduct Risk report, and ad-hoc reports as needed.
• Manage data/reporting requests from businesses.
• Support initiatives designed to enhance ECMP procedures, tools, resources, technology, training materials, dashboards, and reporting capabilities.
• Support the identification of program gaps, execution challenges, or emerging risks and partner with stakeholders to support action planning and improvement efforts.
• Collect, inventory, and prioritize ECMP-related technology and reporting enhancement needs.
• Apply regulatory and compliance expectations when identifying, prioritizing, and escalating complaint-driven risks or execution gaps.
• Escalate program trends, metrics, or patterns when identified that may signal emerging regulatory, conduct, or customer harm risk.
• Partner with the Enterprise Complaints Program Manager, Legal, Risk, and Compliance teams to support awareness, escalation, and coordinated responses relating to the ECMP, including performance and adherence.
• Support a strong control environment by partnering with risk teams to document and update the control inventory and testing outcomes.
• Escalate potential weaknesses and assist in the evaluation of opportunities for strengthening the Program.
• Assist with audit and regulatory examination requests related to ECMP metrics, governance, execution and complaints data.
• Assist with the development, delivery, and maintenance of colleague training related to complaints management and ECMP expectations, including tracking completion rates and outcomes.
• Assist with ECMP change management activities in alignment with established EMO change management processes.
• Assist with the development of enterprise communications related to ECMP expectations, enhancements, issue themes, and program updates.
• Support the vendor complaint management processes by attending vendor review sessions to help determine if complaints requirements are applicable.
• Serve as primary point of contact for training, assistance requests, and Tableau dashboard needs.

Senior Enterprise Complaints Program Manager

• Serve as a trusted advisor to Sales, Customer Success, Partner, and Product leadership, aligning enablement strategy with business priorities and revenue objectives.
• Build and execute partner enablement frameworks that accelerate partner onboarding, competency development, and co-selling effectiveness at scale.
• Design, build, and scale enablement programs across sales, customer, partner, and technical audiences using diverse delivery methods (live virtual, self-paced digital, in-person workshops, certifications, etc.) that drive product adoption, reduce time-to-value, and support expansion opportunities.
• Own end-to-end program roadmaps, project plans, stakeholder management, and cross-functional coordination.
• Maintain clear documentation, intake processes, and governance frameworks.
• Develop and manage comprehensive technical certification programs that validate competency, drive adoption, and differentiate our go-to-market motion.
• Leverage AI tools and technologies to enhance instructional design, personalize learning experiences, automate content creation, and improve program management efficiency.
• Define success metrics, build reporting frameworks, and continuously measure program effectiveness.
• Use analytics to optimize content, identify gaps, and demonstrate ROI.
• Stay current on enablement best practices, emerging technologies (especially AI in learning), and industry trends. Bring innovative approaches to our enablement practice.

Principal Enablement Program Management

• Independently manage medium-large size/complexity program(s)
• Accountable for program P&L including cost, schedule, technical performance across program lifecycle to meet customer and business commitments
• Responsible for inspiring employees to achieve high performance, accountable for delivering growth, accomplishing business objectives, and ensuring the efficient deployment of internal investments
• Primary customer liaison responsible for all program activities identifying customer gaps/needs and translating into new business opportunities
• Effectively communicate with all internal and external stakeholders
• Ability to develop and foster cross-business area collaboration
• Work in a highly dynamic and changing environment and adapt to shifting customer priorities
• Engage across the enterprise including Business Development, Finance, Engineering, and Operations
• Integrate business acumen, value proposition, budget/funding options, competitive landscape, and business case development to inform business area pursuits and strategies
• Working with the customer, will Design or offer solutions to the customers’ requirements
• Contract Review management within the areas of focus
• Will be responsible for clarifying all customer requirements, proper negotiation of terms & conditions, project scope & documentation of customer acceptance
• Customer Relationship Management – will be the primary point of contact with the customer regarding project updates, milestone changes and other related topics
• Project Management of improvements to the overall effectiveness and efficiency of the order entry through shipping processes
• Working with the team will ensure there is a clearly defined Production Schedule and will ensure it is clearly communicated to the end customer and throughout the operation
• Delivery of product to end customer

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