Product Specialist

• Act as the technical lead for SIPP and ISA wrappers
• Define and maintain technical requirements
• Ensure ongoing regulatory compliance
• Partner with internal teams to identify and deliver wrapper enhancements
• Maintain and update product specifications

SIPP & ISA Product Specialist

• Conduct thorough, person-centred seating and postural assessments in community settings, homes, hospitals, therapy centres, and care facilities.
• Identify clinical needs related to posture, pressure management, function, and safety.
• Recommend appropriate seating solutions in line with best practice and product capabilities.
• Produce clear, accurate, and timely assessment notes, reports and quotes.
• Demonstrate the full Accora seating range and discuss clinical benefits, features, and available accessories.
• Work collaboratively with therapists, caregivers, and families to configure and prescribe seating that meets individual clinical requirements.
• Promote awareness of the wider Accora product portfolio during all visits and professional interactions.
• Participate in regular OT supervision sessions to support clinical development and reflective practice.
• Seek OT guidance for complex cases and ensure assessment practices align with clinical standards and safeguarding expectations.
• Work closely with internal OTs to continually improve assessment methodology and outcome quality.
• Attend all required internal training sessions to build knowledge in clinical prescription of seating, posture management, pressure care principles and risk factors, complex case handling.
• Actively participate in ongoing workshops, and practical skill development.
• Build strong relationships with clinicians, partners, community teams, and service providers.
• Provide guidance, coaching, and informal training to external professionals on seating, posture, and pressure care when appropriate.
• Support the delivery of Accora training sessions, events, and product education days.
• Work with customer care team, managing and optimizing a diary of assessments, revisits, demonstrations, and training sessions. Assisting with deliveries and call outs as required.
• Maintain equipment, demo chairs, and vehicles to required standards.
• Provide ongoing feedback to the team regarding product performance, service user needs, and market trends.
• Contribute to team targets and support the overall Accora growth strategy.
• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public.
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision.
• Adhere to relevant quality and regulatory requirements at all times.

• Responsible for analysing the efficiency of the solution and ensuring enhancements are adopted
• Aligned to a process workstream (e.g. Recruitment & Onboarding)
• Expected to have a basic knowledge across all modules
• Work with the supplier and the relevant CoE to identify and implement a 12-24 month rolling technical roadmap
• Project manage the full design, build, test, implement cycle for their roadmap items
• Configuration / bug fixes raised as BAU

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