Product Specialist

• Own the gateway-to-processor certification pipeline end to end, maintaining a single, current source of truth for every open and upcoming certification across processors and acquirers, including status, owner, target dates, and outstanding test cases.
• Take ownership of processor and acquirer certification relationships, acting as the primary point of contact and building the working rapport that gets NMI prioritised when certification queues are long.
• Negotiate test scope with processors, scoping certification suites down to what is genuinely required, challenging redundant or non-applicable cases, and reducing certification burden without compromising correctness or compliance.
• Proactively identify certification blockers and schedule risk, driving each open certification to completion as quickly as the external party will allow.
• Escalate and clear third party blockers, chasing responses, escalating through the right channels, and removing dependencies before they become delivery risk.
• Clearly articulate certification status, timelines, and trade-offs to engineering, product, and enterprise sales stakeholders, so certification timing feeds directly into deal and delivery planning.
• Partner closely with the Protocols engineering team to sequence certification against development, surface issues early, and ensure test failures are triaged and resolved quickly.
• Drive improvements in how certification is tracked, forecast, and reported, raising the visibility and predictability of the pipeline over time.
• Ensure certification work adheres to the relevant card network rules and compliance standards (e.g., PCI, card scheme mandates) throughout.
• Contribute to preventative improvements, capturing lessons from stalled or delayed certifications and feeding them back into how the team plans future work.

Product Certification Specialist

• Support the Technical Product development for new or updated products, working closely with the Subject Matter Expert (Portfolio/Product Manager, Managing/Senior Underwriter).
• Deliver the following, within agreed timelines, for new/updated products: Underwriting: development of appropriate appetite, underwriting parameters including capacity deployment, line size, new and renewal program rules, question sets, ensure reinsurance cover alignment, and, risk survey parameters for product lines or industries.
• Wordings: using customer research completed by the Propositions and SMEs team, design the scope of wording (e.g. necessary extensions, conditions, exclusions). Once Wordings team has drafted the full wording, ensure these are robust, customer centric, and align with underwriting methodology and systems.
• Product supporting materials: Draft Technical Collaterals (i.e. Product UW guides/guidance/bulletins) and update as part of the product development process. Draft technical product underwriter training. Prepare collaterals to support the review and agreement of aspects of the technical product development process noted above.
• Technology: provide technical consultation on the design and implementation process of the technology platform to ensure successful integration or conversion of the new or updated product including IT scope (e.g. Management Information requirements, Policy Schedule design and production, Product configuration) and oversight the testing of UW systems.

Underwriting Product Development Specialist

• Work with customers, users and internal teams to understand current processes, pain points, policy intent and desired outcomes.
• Analyse and document business processes, service workflows, business rules, data requirements and user journeys for Early Years Funding and related services.
• Translate statutory guidance, operational policy and local authority practice into clear product requirements, acceptance criteria and solution options.
• Break down complex problems into manageable features, stories and increments that can be delivered in an agile environment.
• Support product discovery by helping define problem statements, user needs, success measures, assumptions and options.
• Collaborate closely with Product Managers/Owners, Designers, Developers, QA and Support teams to ensure shared understanding of requirements and priorities.
• Facilitate workshops, interviews and playback sessions with stakeholders to validate understanding, align expectations and build consensus.
• Own or support the production of high-quality BA artefacts, such as process maps, decision tables, requirements, business rules, user stories, acceptance criteria, wireframes and service models.
• Ensure requirements are clear, consistent, prioritised, traceable and maintained as products evolve.
• Support backlog refinement and sprint planning by ensuring items are sufficiently defined, testable and aligned to business value.
• Work with delivery teams during build and test to clarify requirements, resolve queries, support test scenario design and validate outcomes.
• Use customer insight, operational data, service feedback and performance information to identify opportunities for product and process improvement.
• Assess the impact of policy, regulatory or operational changes on product behaviour, workflows, data and reporting.
• Support solution evaluation by reviewing whether delivered changes meet user needs, regulatory intent and operational objectives.
• Act as a subject matter contributor for Early Years Funding processes and help share knowledge across the wider business.

Early Years Product Specialist

• Support the launch motion for our wider CFO stack offering: Play a central role in coordinating the initial commercial rollout, developing familiarity with the product and helping codify how Global Accounts and Reconciliation are positioned and sold during the early phase.
• Contribute to a repeatable back-book motion: Partner with Product, PMM and CS to help identify eligible merchants and participate in targeted outreach and upsell cycles as part of a broader, cross-functional effort.
• Contribute to a smooth onboarding process: Partner with RevOps & Support on onboarding merchants to Global Accounts, and conducting eligibility pre-checks with downstream providers
• Enable front-book bundles: Support core BDMs by positioning Global Accounts (and Reconciliation where relevant) within broader Primer new business deals to increase revenue and shorten ARR activation cycles.
• Prepare the path to standalone Global Accounts selling: Continuously assess product readiness on the market, value differentiation, and competitive context to determine when Global Accounts can be credibly sold as a standalone solution.
• Define the ICP, partner with RevOps on pricing considerations & deal structuring, and sales motion required to move beyond a “wedge” use case when product maturity allows.
• Evaluate and progress inbound standalone opportunities where appropriate, without prematurely forcing a new-logo motion.
• Translate market learning into action: Capture win/loss insights, objections, pricing feedback, and product gaps; feed structured inputs into Product, PMM, and RevOps.
• Build and own the Global Accounts sales playbook: Develop and iterate a comprehensive Global Accounts sales playbook, informed by live customer interactions and early wins/losses, including:
• Buyer personas and stakeholder mapping within global enterprises.
• Clear articulation of Primer’s unique value proposition and differentiation for Global Accounts.
• Value engineering by connecting customer pain to a value statement that resonates with each buying persona.
• Primary use cases, success narratives, and qualifying criteria.
• Building industry and use-case specific opportunity pipelines from back and front book merchants.
• Sales motion definition (discovery, evaluation, pilot, expansion, procurement).
• Objection handling, competitive positioning, and deal-risk mitigation per persona (Finance/Treasury Personas) and segment (Size, Vertical, Geo).
• Lead the creation and evolution of sales collateral in partnership with Marketing and Product, including merchant bespoke pitch decks, case studies, ROI narratives, and enablement materials.
• Shape and validate the Global Accounts demo experience (including demo environments), working cross-functionally to ensure it reflects real customer workflows and value.
• Serve as the internal source of truth for how Global Accounts are sold at Primer, with the expectation that this playbook becomes scalable for future hires.
• Drive commercial rigor: Track pipeline, revenue, and outcomes with a “controlled pilot” mindset; help define what success looks like and when/how the model should scale post-GA.
• Protect merchant trust and CS ownership: Operate within clear guardrails on account engagement, partnering closely with CSMs and ensuring clean handovers and delivery quality.
• Identify wider opportunities: Position Global Accounts as part of the wider proposition, particularly alongside other products within the Financial Operations product suite.

Product Sales Specialist – Finance Suite

• utilize market trends, buyer input, sales performance and customer metrics to enhance products
• participate in overseas buying trips and manage follow ups
• attend trade shows and perform comp shop with PD Team
• lead negotiation of pricing, delivery, and product sample approvals
• manage sample development process
• maintain constant email communication with offices, agents, and suppliers
• build relationships with sourcing partners for QVC procedures implementation

Product Development Specialist – Maternity Contract

• Provide training and consultancy support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products.
• Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements.
• Supporting other departments with the pre-release testing of applications.
• Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products.
• Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness.
• Supporting the Sales team with competent and effective customer demonstrations of our products and features.
• Contribute to bespoke customer success plans as dedicated members of cross-functional teams.
• Assisting on assigned onboarding projects.
• Working alongside the Territory Managers and National Technology Manager.
• Developing consistent project communication to the customer.
• Acting as first point of contact for all product consultant team project issues/queries.
• Creating and maintaining accurate documentation accompanying onboarding project rollouts.

Customer Product Consultant

• Define and drive a clear, integrated strategy and vision across AiBLE, UNiD and Biologics
• Translate customer insights, market dynamics and competitive intelligence into actionable product direction
• Lead go-to-market planning and execution, including launches, campaigns and sales enablement
• Build and operationalize clinical, economic and portfolio value propositions
• Provide strategic input into pricing, contracting and market access decisions
• Orchestrate cross-functional execution across Marketing, Medical, R&D, Education, Supply Chain and Finance
• Monitor business performance and lead continuous optimization actions

Senior Product Specialist

• Act as the technical lead for SIPP and ISA wrappers
• Define and maintain technical requirements
• Ensure ongoing regulatory compliance
• Partner with internal teams to identify and deliver wrapper enhancements
• Maintain and update product specifications

Product Specialist jobs in United Kingdom

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