Customer Product Consultant

Recruiting.com

Customer Product Consultant providing training and consultancy for MWI Animal Health's technology products. Enhancing customer practices through project management and support on veterinary solutions.

Posted 6/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Provide training and consultancy support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products.
Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements.
Supporting other departments with the pre-release testing of applications.
Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products.
Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness.
Supporting the Sales team with competent and effective customer demonstrations of our products and features.
Contribute to bespoke customer success plans as dedicated members of cross-functional teams.
Assisting on assigned onboarding projects.
Working alongside the Territory Managers and National Technology Manager.
Developing consistent project communication to the customer.
Acting as first point of contact for all product consultant team project issues/queries.
Creating and maintaining accurate documentation accompanying onboarding project rollouts.

Requirements

What you’ll need

A background in the veterinary industry is essential.
Ability to prioritise and execute tasks in a high-pressure environment.
Ability to work within a team-oriented, collaborative environment.
Strong analytical and organisational skills.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
Flexibility to travel nationwide where required.
Ability to work evenings and weekends where required.

Benefits

Comp & perks

Benefit offerings outside the US may vary by country and will be aligned to local market practice.
The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsInterpersonal SkillsAbility to Prioritise TasksTeam CollaborationFlexibility to Travel