Product Specialist

• The Technical Product Manager plays a cross-functional role supporting proposal development, platform product marketing, partner enablement, and R&D collaboration.
• This position is responsible for preparing technical responses in RFPs, drafting IT implementation guides, supporting technical enablement for partners and resellers, and assisting product development teams in areas such as underlying technologies, licensing, non-functional requirements, and technology versioning.
• This role requires a combination of technical acumen, clear communication skills, and the ability to translate complex infrastructure and architectural information into concise, accurate, and compelling documentation.
• This is a hands-on role suited for someone with strong technical literacy, attention to detail, and the ability to communicate clearly across teams and with external stakeholders.

Technical Product Specialist – Platform & Infrastructure

• Review and enter structured data from documents and raw sources into our platform, including equipment service manuals, technical specifications, parts information, and operator guides.
• Apply equipment domain knowledge to validate that data entries are technically accurate, contextually correct, and consistent with how equipment is actually used in the field.
• Assign metadata, categories, and keywords to improve searchability, consistency, and usability across the product.
• Verify that AI-generated or system-produced answers, recommendations, and outputs are accurate, complete, and aligned with the source documentation — flagging anything misleading, incomplete, or technically incorrect.
• Add contextual notes, corrections, or clarifications to improve the accuracy and usefulness of product responses.
• Identify patterns, errors, or gaps in equipment data and escalate appropriately to ensure nothing falls through the cracks.
• Serve as a domain-informed reviewer of product outputs, ensuring that answers, search results, and recommendations reflect real-world equipment knowledge and not just surface-level pattern matching.
• Cross-reference product responses against source materials (service manuals, OEM documentation, technical bulletins) to confirm factual accuracy.
• Develop and maintain a working understanding of common equipment failure modes, maintenance procedures, and service workflows to better evaluate the quality of product outputs.
• Proactively identify cases where the product is producing answers that are technically plausible but incorrect, incomplete, or missing important safety or procedural context.
• Contribute to building internal QA checklists, rubrics, and benchmarks for evaluating answer quality over time.
• Work closely with external partners to communicate requirements, provide clarifications, and ensure alignment with internal standards.
• Help manage work queues, assign tasks (internally or externally), and track progress against deadlines.
• Review partner outputs with a critical eye for both process compliance and equipment accuracy, providing structured feedback and collaborating to continuously improve quality.
• Help define, document, and refine data entry guidelines, workflows, and standard operating procedures — including equipment-specific guidelines for how technical content should be structured and reviewed.
• Identify inefficiencies in data processing workflows and recommend improvements.
• Track key metrics (accuracy rates, quality scores, throughput, turnaround time) and provide regular updates to stakeholders.

Product Specialist – Brilliant Harvest

• Optimize our French-language websites (DocumentsLegaux France and LawDepot Canada) to improve the overall user experience and drive measurable improvements to key performance indicators
• Write and refine French content to improve usability, comprehension, and completion rates
• Lead the planning, execution, and delivery of projects from initial concept to implementation and post-launch optimization
• Adapt existing product offerings and website experience to better align with the needs, behaviors, and expectations of French-speaking users
• Ideate and launch new website components and features that improve usability, functionality, and customer experience
• Analyze user behavior, performance metrics, A/B experiment results, and market trends to inform product enhancements and growth strategies
• Identify and prioritize new product initiatives based on business impact, user value, and technical feasibility
• Explore and implement new customer acquisition methods to drive qualified traffic and support business growth
• Collaborate cross-functionally with our Research, Design, Development, and Legal teams to ensure timely and successful project outcomes
• Utilize internal content management systems to implement website changes
• Work on other French based translation and localization projects (ex. Paid Search campaigns, SEO content creation)

Product Specialist, French

• Responsible for coordinating engagement and accomplishment of division sales objectives with COD & Distributor Channel Partners which includes all residential brands utilizing inverter technology.
• Achieve Division Sales Targets for Side-Discharge Products of all residential brands.
• Act as Division Product Champion to assist in developing COD & IND product sales opportunities of his/her focus area as assigned.
• Help to support product teams as they develop and work closely with the product applications resource (e.g., VRV and AER group).
• Oversee and be responsible for meeting division objectives for the specific programs (e.g., VRV Pro) that are part of the specialist’s focus area.
• Provide resources and promotional support to fully engage TSMs to sell the focused product (both COD & IND).
• Serve as additional sales & training resource to COD, IND channels.
• Responsible for driving key organization objectives across all brand strategies such as but not limited to Side-Discharge (FIT, Amana-S) sales, Daikin Cloud Services, R32 product launch, and Cold Climate Heat Pump initiatives.
• Act as Daikin Comfort Pro Loyalty Champion and subject matter expert to cast the Daikin Vision, ensuring our distribution channels are partnering and recruitment of premium contractors that embody Daikin philosophies.
• Manage reporting and dissemination of core data pertaining to the e-Premium objectives from Executive Leadership.
• In-depth knowledge of VRV and VRV Life Products and promote the growth of this technology through both Company Owned and Independent Owned channels.

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