Product Designer

• Lead end-to-end design for key product areas — discovery, wireframing, prototyping, and final UI.
• Define user problems, map flows, and shape information architecture to create clear, usable experiences.
• Iterate on designs based on user feedback, product analytics, and post-launch insights.
• Help shape the design practices and conventions that set how design happens at Zipliens as the team grows.
• Partner closely with product managers and engineers to translate requirements into intuitive, well-crafted experiences.
• Conduct and synthesize user research to inform design decisions.
• Work with Operations and other internal stakeholders to understand how the product is used and where it can serve them better.
• Build out and evolve our Figma design system — components, patterns, and conventions that scale with the product.
• Leverage AI tools for ideation, content generation, and research synthesis — without losing the design thinking that makes the work good.

Senior Product Designer – Hybrid

• Develop and refine wireframes, prototypes, user flows, and high-fidelity visual designs in accordance with product/user requirements for existing and new experiences
• Partner with product to conduct and analyze user research, usability testing, and data to inform design decisions alongside product management counterparts.
• Partner with product management and contribute to roadmap initiatives from discovery to delivery, ensuring high-quality outcomes.
• Contribute to the development and execution of the vision, strategy, and roadmap in alignment with business goals and user needs.
• Collaborate with your design colleagues to advance existing design patterns and practices for desktop and mobile versions of our products.
• Execute user-centered design principles and represent the voice of the user throughout the development of mockups, prototypes, and delivered features.
• Work with other design team members to create and maintain visual and experiential consistency across products and features. Contributing to the existing and future design system(s).
• Partner with product managers, engineers, and stakeholders to ensure seamless integration of design practices and outputs into day-to-day development processes.
• Communicate design rationale and present solutions to various audiences, including internal and external stakeholders.
• Facilitate workshops and design sprints to drive alignment, innovation, all while ensuring projects are delivered on time and to a high quality standard.
• Within your first 3 months you will have fully embedded into a product team and you are contributing design requirements into existing projects. You are building low and high fidelity prototypes, helping execute user research and testing, and helping to ensure the product vision is delivered. Most importantly, you have a deep understanding of our customers and you are proficient at translating their problems into well-defined solutions.

• Leads important projects in design, development, documentation, debugging and support of the user interface to have best possible user experience.
• Articulates, develops and models the end user experience of the visual design of the application, to make user interaction simple, efficient and consistent.
• Prioritizes and manages work to adhere to critical project timelines in a fast-paced environment.
• Maintains awareness of ongoing departmental policy and management initiatives.
• Works whiteboard sketches to full high fidelity digital experiences including responsive web, native mobile, voice, and emerging digital solutions.
• Collaborates with cross-functional teams to prioritize deliverables, manage and deliver design assets on time, as well as champion the best possible user experience for the brand.
• Creates user studies, user flows, wireframes, UI designs, prototypes, annotations and other deliverables.
• Assesses and optimizes the performance of new and existing features by actively participating in usability testing & user research, and interpreting analytics data.
• Collaborates with managers, front end developers, software engineers, and fellow designers to craft the best translation of the brand and Banner services into compelling interactive experiences.
• Develops, maintains, and upholds interactive style guides, design systems, and enterprise standards to assure continuity of experience across digital products.

Senior Digital Product Designer

• Plan and conduct design sprints, end-user research, usability testing, and reviews.
• Analyze user data to inform design decisions, ensuring that products are both user-friendly and compliant with client objectives.
• Provide specialized expertise in the design and layout of graphical user interfaces, focusing on screen layouts and functionality for client-server applications.
• Create intuitive, efficient, and accessible designs that enhance user experiences.
• Conduct studies, testing, and evaluation of screen prototypes for functionality, ease of use, efficiency, and accuracy.
• Iterate designs based on feedback to refine and perfect the user interface.
• Design user experiences for new and existing web-based applications from concept to completion.
• Develop workflows and experiences that are intuitive, effective, and accessible.
• Communicate ideas effectively through low and high-fidelity mockups.
• Present design concepts and prototypes to stakeholders, incorporating feedback to improve the final product.
• Develop both short-term and long-term UI/UX visions for products, ensuring consistency and coherence across the user experience.
• May mentor and supervise other team members, providing guidance on best practices in UI/UX design and user research.

UI/UX and Design Analyst

• Design the end-to-end systems that drive customer value: onboarding, product and content discovery, training course assignment flows, cross-product expansion, and AI agents that own meaningful tasks and programs.
• Define interaction models for platform-level systems - not just UI layers or “more modals” - covering content metadata, training assignment logic, document and policy management, recertification automation, and cross-product orchestration.
• Translate complex platform architecture into clear, intuitive, and trusted user experiences
• Own the simplification of EasyLlama's most critical UX challenges, such as framing features that are orchestrated into a cohesive, multi-product user experience.
• Design AI-driven systems - recommendation engines, intelligent automation, and AI agents that are usable, trustworthy, and effective.
• Embed AI workflows and actionable guidance into the product in ways users understand and trust.
• Partner with Product Management and Legal experts to design and innovate within defined guardrails for compliance-critical AI experiences.
• Treat AI not as a feature, but as a foundational layer of the systems you are designing.
• Use of AI tooling within your workflow, such as prototyping with modern AI tools (Lovable, v0, Figma Make, etc.) to create clickable MVPs in a day, rapidly turning rough prototypes into dev-ready specs.
• Act as a Design Leader across platform initiatives, influencing decisions beyond your immediate scope
• Partner closely with Senior Management, Product Management, Engineering, and Data Analytics Leads
• Contribute new patterns to the EasyLlama Design System as required for platform-scale complexity, partnering with the Design System owner to extend capabilities consistently across multi-product experiences
• Workshop with Senior Management and Leaders (CxOs, VPs, PMs) to propose, frame, and design UX experiments and hypotheses.
• Define test variants and success criteria; prototype and iterate rapidly based on results
• Design for measurable impact - not subjective preference - balancing speed of iteration with design system consistency.
• Partner with Data & Analytics to track and improve core metrics such as our course assignment rate, activation, retention, and expansion signals.

Staff Product Designer

• Drive the execution of employee experience activation efforts by translating feedback into clear, actionable plans that improve engagement outcomes
• Support targeted listening temperature checks, focus groups, and employee forums to capture real-time sentiment and insights
• Support development and distribution of manager tools, resources, and messaging that help them effectively respond to employee feedback and lead engagement efforts
• Partner with Sr. Design Leads, HRBPs, COEs, and business leaders to implement targeted engagement and recovery plans aligned to enterprise priorities
• Coordinate and deliver activation campaigns, ensuring timelines, communications, and deliverables are aligned across stakeholders
• Assist in developing clear and consistent communications that reinforce “what we heard” and “what we’re doing” to close feedback loops
• Track participation, feedback, and outcomes to support continuous improvement and informed decision-making
• Maintain strong organization of program activities, insights, and follow-up actions to ensure accountability and progress

Employee Experience Design Lead

• Create seamless, intuitive experiences across the patient journey: onboarding, provider matching, appointment booking, billing, and telehealth sessions.
• Design solutions that remove friction and increase patient engagement with mental health services.
• Accommodate multiple payment and coverage scenarios in a unified, elegant experience.
• Ability to craft multiple problem-led solutions for any request.
• Build and maintain scalable design systems that ensure consistency and quality.
• Balance speed with craft. Ship polished work quickly without sacrificing user experience.
• Conduct user research and usability testing to validate design decisions.
• Partner closely with engineering to ensure high-fidelity implementation.
• Incorporate AI tools into your design process for faster iteration and exploration.
• Identify opportunities where AI can enhance patient matching, personalization, and overall experience.
• Take full ownership of design outcomes and balance user needs with business goals.
• Navigate ambiguity and competing priorities with confidence and clear communication.
• Present design work to leadership with strong rationale and strategic alignment.
• Foster collaborative relationships across disciplines while articulating solutions for the ideal design direction.

Senior Product Designer

• Own the experience definition for your product team
• Define how the AI assistant participates as a UX actor
• Design for three participants: advisor, client, and AI
• Build and maintain a design system built for agent consumption
• Create predictability within uncertainty
• Prototype fast and evaluate running builds
• Champion accessibility from the ground up
• Stay one sprint upstream

Senior Product Designer, Agentic UX

• Lead and develop a high-performing team focused on innovation, testing, and scalable process design
• Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
• Translate business strategies into operational processes that drive measurable adoption and performance outcomes
• Oversee structured testing in both simulated and production environments while protecting customer experience
• Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
• Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
• Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
• Enable the integration of automation, AI, and predictive insights to strengthen operational performance

Adoption Design Manager – Business Analytics

• Lead UX/UI design across complex client engagements, guiding projects from discovery and strategy through execution and optimization.
• Own end-to-end delivery of projects from the creation of the system through the codification of a style guide
• Set design direction for digital experiences across websites, platforms, and healthcare journeys, ensuring solutions are intuitive, scalable, and user-centered.
• Translate user research, usability findings, and business requirements into clear, strategic design solutions and coherent design systems.
• Conduct and lead UX research activities, including user interviews, usability testing, audits, and synthesis workshops to uncover actionable insights.
• Create and evolve scalable, responsive design systems and component libraries in Figma using modern best practices.
• Champion accessibility and inclusive design standards, ensuring all experiences meet usability and accessibility expectations.
• Collaborate cross-functionally with strategists, developers, content teams, and stakeholders to ensure seamless implementation and alignment across teams.
• Facilitate client conversations, workshops, presentations, and stakeholder reviews with confidence and clarity.
• Communicate clear design rationale tied to user research, accessibility standards, and business objectives.
• Mentor and support junior designers through active coaching, collaboration, design critique, and professional development guidance.
• Continuously improve design processes, workflows, and team standards to elevate quality, consistency, and efficiency across engagements.
• Iterate quickly based on feedback, testing, analytics, and evolving project goals while maintaining a high standard of craft and attention to detail.
• Utilize new design methods and integrate an AI first approach to design

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