People Operations

• Lead and drive sales by taking an Omni channel approach to the retail experience
• Deliver an environment that is engaging and inspiring to the customer while shaping a strong store culture
• Acts as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere
• Cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
• Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Prioritizes employee development to ensure team expertise on product fit and styling to inform and inspire the customer; provides employees with timely and specific feedback to create a culture of action and accountability
• Oversees and contributes to upholding daily operating procedures; responsible for staff scheduling and payroll management
• Collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels; takes initiative to network with local community to have a pulse on fitness and wellness trends for event ideas to drive community connection and sales
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth
• Provides store and departmental insight related to the customer experience and communicates feedback to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas

Store Manager

• Be a trusted advisor and work closely with the senior leaders to translate near and long-term business objectives to a scalable people strategy
• Provide counsel on a range of topics including strategy, the roll out and execution of the full talent management lifecycle, organization design and compensation to a population of 300+ employees
• Coach and develop employees to strengthen leadership capabilities
• Stay well connected to the business, developing a deep understanding of their business & strategy and how it impacts other cross-functional teams
• Support the alignment of functions’ talent plans with required capabilities for the future to achieve Deckers strategic growth plans
• Develop effective change management plans with leaders to support through organizational growth and evolution
• Identify signals in the organization through formal and informal means, i.e. listening/regular connection, analysis of employee surveys & people data
• Identify needs before issues arise and/or gaps widen
• Utilize data to identify talent and culture opportunities and translate insights into action plans supporting the people strategy
• Assess organizational needs and partner with COEs to drive solutions through talent acquisition, L&D, change management, retention, DEI and career and leadership development, etc.
• Collaborate closely and share knowledge with PXBPs (HQ & regional) and COEs to ensure a clear and common understanding of broader business needs and interdependencies across client groups
• Identify areas of synergy and opportunities for scale, as well as areas of overlap or conflict
• Be a champion & advocate of global talent priorities and support the successful rollout of Deckers people practices & programs within client groups, including performance management, headcount prioritization/management, goal setting, compensation processes, workforce planning, etc.
• Partner with colleagues to deliver seamless PX experiences across the global business
• Share knowledge of high potential talent within client groups and make connections across teams
• Partner with PX colleagues to identify opportunities for talent movement and development across the business
• As an important member of the broader PX team, contribute to cross-functional initiatives beyond assigned client groups for broader impact and understanding

Senior Manager, People & Experience Business Partner – Enterprise Functions

• Help document, and improve People processes, policies, and workflows across Solen and its portfolio companies.
• Support onboarding, offboarding, employee changes, and HRIS data management across multiple entities and locations.
• Support benefits administration, including new hire enrollment, qualifying life events, open enrollment, and employee questions.
• Partner with brokers, carriers, vendors, and internal teams to resolve benefits issues.
• Support payroll operations across US, Canada, UK, Portugal, Brazil, and other locations as Solen grows.
• Partner with payroll providers and EOR partners to ensure accurate and timely payroll processing.
• Help maintain compliance with domestic and international employment, payroll, and benefits requirements.
• Assist with payroll reporting, reconciliations, and year-end processes.
• Prepare reports related to headcount, payroll, benefits, turnover, and other people metrics.
• Support acquisition integration efforts from a people operations perspective.

People Partner

• Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
• Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
• Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
• Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
• Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
• Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
• Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
• Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
• Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
• Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

People & Culture Business Partner

• Acts as a brand ambassador and reflects the company values
• Creates selling initiatives that enhance the customer experience
• Delivers a seamless, omni-channel shopping experience
• Acts as an elevated team member, exercising decision-making and multitasking capabilities
• Participates in managing the store environment and customer experience
• Takes initiative in teaching and sharing product knowledge
• Collaborates with key partners to effectively execute shipment processing
• Adheres to store’s safety standards and policy

Key Holder

• Supports the selling, service, and operations of the store
• Acts as a brand ambassador and reflects the company values
• Creates selling initiatives that enhance the customer experience
• Guides the team to prioritize customer service and styling recommendations
• Participates as the manager-on-duty by driving engagement in each zone
• Sustains daily operating standards by taking an active role in assessing sales forecasting
• Utilizes company tools to analyze business opportunities
• Leads with an inclusive and people-first philosophy

Assistant Store Manager

• Own the HRIS as the system of record and the People data integrity.
• Drive HRIS optimization including data mapping and vendor relationships.
• Design and run onboarding and offboarding workflows that make day-one feel intentional and exit-day feel respectful.
• Own the People-side experience of benefits - new-hire enrollment guidance, employee questions, plan-design input from a People lens — and lead end-to-end coordination of leaves (parental, FMLA, LOA, ADA).
• Partner with Accounting on open enrollment and benefits administration.
• Build and own the multi-state employment compliance calendar - FMLA, ADA, EEO, workers’ comp, unemployment, and state employer registrations; partner with the Accounting team on ACA, benefits notices, and payroll-tax filings.
• Support coaching, performance documentation, and conflict resolution; bring judgment, mitigate organizational risk, and protect the employee experience
• Build scalable workflows, SOPs, and analytics across the People Ops stack — treat every recurring task as a system to be made better, faster, and more reliable
• Proactively identify and execute automation opportunities — use AI assistants, integrations, and workflow tools to eliminate the admin layer and reinvest the time in judgment work
• Operate performance review cycles end-to-end and provide People-side support on merit, comp, and total rewards execution.

People Operations Generalist

• Supports the selling, service, and operations of the store with an emphasis on merchandising and display
• Acts as a brand ambassador and reflects the company values
• Partners with the leadership team on the creation of an engaging visual experience
• Encourages employees to build lasting relationships through personalized service
• Trains the team on store processes, merchandise placement, and standards
• Participates as the manager-on-duty by driving engagement in each zone
• Manages the visual direction from planning through execution to meet company expectations

Assistant Visual Manager

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

• Manages and resolves complex employee relations issues.
• Conducts effective, thorough and objective investigations.
• Provides day-to-day performance management guidance for line management (e.g., coaching, counseling, career development, disciplinary actions)
• Facilitates the local onboarding process for new hires, ensuring a smooth transition into the organization/conducts offboarding activities including performing exit interviews.
• May support hourly recruitment activities onsite
• Support of the People team and plant level business needs, utilize HR metrics to develop and implement initiatives that positively impact the organization and the employee experience
• Provides site policy guidance & training for company compliance
• Identifies training needs, works with the Plant Trainer to coordinate employee training programs, and facilitates various HR related training courses
• Supports various people team projects /annual objectives such as front-line leader training, onboarding process optimization, and career pathing/job leveling
• Performs initial data analysis and provides requested reports from managerial staff
• Provides support to Sr.HR Business Partner in the areas of data & analysis, compensation, performance management, talent management, and other aspects of the employee journey
• Builds and maintains relationships with People Team, Shared Services and COEs partners

HR Business Partner

• Serve as a trusted advisor to the CEO, President and executive team on workforce planning, organizational design, leadership development, and talent strategy.
• Steward and evolve Miva’s culture; lead programs that reinforce engagement, belonging, and the overall employee experience in a fully remote, geographically distributed workforce.
• Own total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight.
• Oversee full-cycle recruiting strategy for all positions across the organization.
• Lead diversity, equity, and inclusion strategy and related programs.
• Define and report on key people metrics (headcount, retention, engagement, time-to-hire, compensation positioning, etc.); deliver data-driven recommendations to leadership.
• Use HR systems and tools (HRIS, ATS, performance, payroll, benefits) to ensure programs run efficiently.
• Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows, improve efficiencies, and elevate the quality of people programs and deliverables.
• Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning.
• Manage the HR budget and external vendor relationships, including benefits brokers, payroll providers, employment counsel, and recruiting partners.
• Anticipate emerging people risks and opportunities, and proactively recommend and implement solutions.
• Provide direction to a part-time Recruiter consultant; review pipelines, and ensure a consistent, high-quality candidate experience.
• Design and deliver an exceptional onboarding experience that ramps new hires quickly and connects them to Miva’s culture and goals.
• Ensure payroll, health benefits, and 401(k) plan are processed accurately and timely, and remain compliant with all federal, state, and local laws across the multiple states in which Miva employees reside.
• Administer leaves of absence, accommodations, workers’ compensation, and unemployment claims.
• Maintain HRIS and employee records; ensure data integrity and produce reporting as needed.
• Coach managers and employees on performance, behavioral concerns, team dynamics, and employee relations matters.
• Conduct employee relations investigations and recommend appropriate corrective action; partner with employment counsel as needed.
• Maintain and update the employee handbook, policies, procedures, and job descriptions.
• Manage offboarding logistics, including exit interviews and analysis of attrition trends.
• Provide guidance to employees and managers on company policies, benefits, and processes.
• Be a visible, trusted resource and first point of contact for employees on all people-related matters.
• Perform other duties and projects as assigned.

Director, People Operations

• Acts as a brand representative reflective of the company values
• Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized, genuine way
• Utilizes technology to be well-informed on events and special offers in store and online
• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities
• Maintains Free People’s visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Stylist

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

See all jobs on JobTailor

Store Manager

Senior Manager, People & Experience Business Partner – Enterprise Functions

People Partner

People & Culture Business Partner

Key Holder

Assistant Store Manager

People Operations Generalist

Assistant Visual Manager

Key Holder

HR Business Partner

Director, People Operations

Stylist

Key Holder