People Operations

• Acts as a brand representative reflective of the company values; drives the store experience on the sales floor through an energized pace
• Initiates conversation, shares advice and product knowledge to interact with the customer in every zone in a personalized, genuine way
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective
• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Maintains Free People’s visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Stylist

• Serve as an advisor and hands-on partner to leadership teams, aligning people strategies with business objectives.
• Shape the employee lifecycle, including performance management and leadership coaching.
• Provide real-time problem-solving for management challenges.
• Support managers in identifying performance gaps and executing the Performance Review cycle.
• Partner in designing leadership development programs and managing external training vendors.
• Lead Employee Experience Surveys, translate data into reports and actionable strategies.
• Drive action planning process for Employee Experience Survey feedback.
• Serve as the primary mediator for interpersonal conflicts and lead workplace investigations.
• Maintain and interpret company policies, providing guidance on ER cases.

Senior People Business Partner

• Serve as the primary guide for new hires from offer acceptance through their first 90 days
• Assist with all pre-boarding activities, including background checks, licensing and credential verification, collection of employment documents, and preparation of system access requests
• Ensure onboarding activities follow company-defined processes and comply with applicable requirements as communicated by leadership
• Respond to team member HR-related questions in line with established policies and procedures; escalate complex or unusual matters to the Level II Navigator or Department Manager
• Assist with onboarding activities including orientation scheduling, benefits enrollment support, and training plans
• Act as the first point of contact and escalation point for all team member HR-related questions, including benefits, payroll, policies, and general HR procedures
• Address inquiries in real time where possible, following established procedures; escalate unresolved or complex issues
• Manage timely resolution of team member and leadership needs via ticketing system
• Serve as the primary point of contact for Business Office Coordinators (BOCs), Business Office Managers (BOMs), Area Clinical Operations (ACOs), Executive Directors (EDs), and hiring managers to provide guidance, answer questions, and fulfill documentation requests
• Partner with leaders and BOCs/BOMs in fulfilling surveyor requests to review background checks and other personnel file documents; support survey readiness activities as appropriate
• Accurately document inquiries and resolutions to support reporting and continuous improvement efforts
• Maintain a network of internal contacts to quickly address and resolve multi-step or cross-departmental issues
• Collaborate with People team members to align communication and process improvements
• Apply service excellence principles to every team member and leadership interaction by listening actively, responding empathetically, and providing clear, accurate information
• Uphold confidentiality and handle sensitive matters with discretion
• Maintain accurate team member records in People systems and ensure timely updates
• Compile routine reports as directed to support onboarding, employee engagement, and service delivery tracking

People Service Center Navigator

• Serve as a primary point of contact for teammate questions and requests.
• Manage the Zendesk service desk queue.
• Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration.
• Partner closely with People Strategy Partners to provide operational support.
• Maintain accurate employee records, process documentation, and People Operations resources.
• Identify opportunities to improve processes and enhance the teammate experience.
• Own and continuously improve the onboarding experience for new hires.
• Facilitate engaging onboarding sessions.
• Develop and maintain onboarding resources, playbooks, and checklists.
• Partner with IT, Finance, and Hiring Managers for onboarding experience.
• Coordinate onboarding logistics and required documentation.
• Track onboarding metrics and new hire feedback.
• Serve as the primary People Team contact for workplace operations across Gainsight's global office locations.
• Partner with local office contacts and vendors to support workplace needs.
• Coordinate office-related projects and manage workplace vendors.

People Specialist II

• In collaboration with the store team, supports the selling, service, and operations with an emphasis on merchandising and display
• Acts as a brand ambassador
• Trains the team on store processes, merchandise placement, and standards
• Participates as the manager-on-duty
• Manages the visual direction from planning through execution to meet company expectations

Assistant Visual Manager

• Support the launch and systematizing of a new People Team requests automation process and system
• Assist in automating and streamlining employment verification workflows and documentation practices
• Conduct vendor comparison research and organize findings to support People Team operational decision-making
• Provide administrative and operational support for performance review cycles
• Identify, document, and refine standard operating procedures (SOPs) and other operational processes
• Support updates and organizational efforts related to Branch’s Payroll Playbook and associated operational processes
• Assist with implementation activities tied to new People Team vendors and systems
• Provide operational, administrative, and project-based support across the People Team as business needs evolve
• Contribute to continuous improvement efforts focused on scalability, organization, efficiency, and employee experience

People Intern

• Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
• Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
• Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
• Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
• Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
• Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
• Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
• Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
• Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
• Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

People & Culture Business Partner

• Execute seamless onboarding and offboarding processes end-to-end
• Maintain compliant, audit-ready employee records, files, and documentation (exs., I-9, payroll, benefits, etc.)
• Ensure accuracy across HR systems, payroll inputs, and benefits administration
• Serve as the first point of contact for employee HR questions
• Provide clear, timely answers or route issues appropriately
• Help employees navigate benefits, policies, and internal processes
• Support and maintain HRIS and people tools
• Track key HR data (headcount, turnover, onboarding status) via our HR platform Rippling.
• Partners with leadership on audits, compliance initiatives, reporting, and scaling people systems
• Working with our ATS (Ashby), internal teams, any external recruiters to facilitate both building a company database of potential hires and keeping the recruiting process running seamlessly.
• Coordinate interview scheduling and candidate communications
• Drafting offer letters and new hire paperwork
• Ensure new hires are set up and productive on day one
• Assist with performance review cycles and feedback collection
• Help operationalize culture initiatives and internal communications
• Identify process gaps and propose improvements

People Operations jobs in Tennessee

See all jobs on JobTailor