People Service Center Navigator

Compassus

People Service Center Navigator at Compassus providing HR support throughout the employment journey. Focused on accuracy, responsiveness, and creating a positive team member experience.

Posted 6/10/2026full-timeBrentwood • Alabama, Missouri, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary guide for new hires from offer acceptance through their first 90 days
Assist with all pre-boarding activities, including background checks, licensing and credential verification, collection of employment documents, and preparation of system access requests
Ensure onboarding activities follow company-defined processes and comply with applicable requirements as communicated by leadership
Respond to team member HR-related questions in line with established policies and procedures; escalate complex or unusual matters to the Level II Navigator or Department Manager
Assist with onboarding activities including orientation scheduling, benefits enrollment support, and training plans
Act as the first point of contact and escalation point for all team member HR-related questions, including benefits, payroll, policies, and general HR procedures
Address inquiries in real time where possible, following established procedures; escalate unresolved or complex issues
Manage timely resolution of team member and leadership needs via ticketing system
Serve as the primary point of contact for Business Office Coordinators (BOCs), Business Office Managers (BOMs), Area Clinical Operations (ACOs), Executive Directors (EDs), and hiring managers to provide guidance, answer questions, and fulfill documentation requests
Partner with leaders and BOCs/BOMs in fulfilling surveyor requests to review background checks and other personnel file documents; support survey readiness activities as appropriate
Accurately document inquiries and resolutions to support reporting and continuous improvement efforts
Maintain a network of internal contacts to quickly address and resolve multi-step or cross-departmental issues
Collaborate with People team members to align communication and process improvements
Apply service excellence principles to every team member and leadership interaction by listening actively, responding empathetically, and providing clear, accurate information
Uphold confidentiality and handle sensitive matters with discretion
Maintain accurate team member records in People systems and ensure timely updates
Compile routine reports as directed to support onboarding, employee engagement, and service delivery tracking

Requirements

What you’ll need

Bachelor’s degree in HR, Business Administration, or related field preferred; equivalent experience considered
3 years in HR, onboarding, customer service, help desk, or related employee-facing role.
Experience in a healthcare, service-driven, or regulated industry preferred.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Strong written and verbal communications.
Proficient with HRIS, onboarding tools, and Microsoft Office Suite; comfortable learning new systems quickly.
Exceptional customer service and interpersonal communication skills.
Strong problem-solving abilities with a proactive, solutions-focused mindset.
Ability to manage multiple priorities with accuracy and attention to detail.

Benefits

Comp & perks

Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
Career Development: Access leadership pathways, mentorship, and personalized professional development.
Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

onboardingbackground checkscredential verificationemployee documentationreportingmathematical skillslanguage skillsproblem-solving

Soft Skills

customer serviceinterpersonal communicationwritten communicationverbal communicationattention to detailproactive mindsetactive listeningempathy

Certifications

Bachelor’s degree in HRBachelor’s degree in Business Administration