Patient Service Representative

• Provide efficient, effective, and quality customer service and practice support through scheduling, coding, registration, and billing
• Collect payment at time of service and enter accurate, up-to-date billing information into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Serve patients arriving for appointments or contacting the clinic by telephone or in person
• Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
• Enter patient and payer billing information at time of service
• Follow up accurately on missing billing information
• Uphold practice and medical-group standards for accurate and timely medical records
• Support providers and connect with patients as part of the ambulatory care team
• Greet families and verify insurance

Patient service representative supporting Wisconsin clinics operated by nonprofit Advocate Health

Patient Service Representative – Urgent Care

Patient service representative supporting Wisconsin clinics operated by nonprofit Advocate Health. Scheduling appointments, verifying insurance, collecting payments, and maintaining billing and medical records.

• Creates the initial electronic health record that serves as the foundation of the patient medical record
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
• Provides accurate, detailed information regarding test preparations, patient arrival time, and check-in procedures
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
• Answers telephone, screens calls, and takes messages
• Monitors and works assigned electronic health record work queues

Patient Service Representative handling registration and patient interaction

Patient Service Representative – Emergency Department

Patient Service Representative creates and maintains patient health records and assists with registration procedures. Providing excellent customer service in a hospital environment while handling sensitive information and scheduling.

• Creates initial electronic health record that serves as the foundation of the patient medical record
• Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems
• Ensures compliance with the organization’s accrediting bodies to positively identify a patient prior to delivery of patient care
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
• Discusses and collects co-pays and other out-of-pocket patient responsibilities
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
• Schedules patient appointments; coordinates cancellations, reschedules, wait list requests, and recall requests
• Provides accurate information regarding test preparations, patient arrival time, and check-in procedures
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
• Answers telephone, screens calls, and takes messages

Patient Service Representative at Advocate Health checking in and registering patients

Patient Service Representative at Advocate Health creating patient medical records and ensuring compliance in a high-stress environment, handling check-ins and registrations with exceptional customer service.

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Patient Service Representative providing customer service support in the Advocate Medical Group.

Patient Service Representative, I

Patient Service Representative providing quality customer service and administrative support in Advocate Medical Group. Managing patient inquiries and billing information for appointments and services in a collaborative healthcare environment.

• Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

Patient Service Representative providing effective customer service at Advocate Health

Patient Service Representative providing high-quality service at Advocate Health. Assists patients with appointments, billing, and medical record services.

Patient Service Representative jobs in Wisconsin

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Patient Service Representative – Urgent Care

Patient Service Representative – Emergency Department

Patient Service Representative

Patient Service Representative, I

Patient Service Representative