Patient Service Representative

Advocate Aurora Health

Patient Service Representative providing high-quality service at Advocate Health. Assists patients with appointments, billing, and medical record services.

Posted 7/10/2026part-timeWest Bend • Wisconsin • 🇺🇸 United StatesJunior💰 $20 - $30 per hourWebsite

About the role

Key responsibilities & impact

Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Upholds standards of the practice and of the medical group for accurate and timely medical records.
Play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

Requirements

What you’ll need

High school diploma or equivalent
One to two years related customer service experience
Experience handling difficult caller/customers/patients

Benefits

Comp & perks

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Paid Time Off programs
Premium pay such as shift, on call, and more based on a teammate's job
Opportunity for annual increases based on performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Compassionate CommunicationConflict ResolutionInterpersonal Skills

Certifications

High School Diploma or Equivalent