Patient Access Representative

• Provide front-line support to the department
• Coordinate and perform front-line office activities
• Greet and register incoming patients
• Check patients in for appointments and verify demographics
• Complete check-in procedures and monitor patient wait times
• Read and interpret insurance responses and assign insurance ranks
• Provide disclosure and privacy information and obtain legal and financial signatures
• Communicate financial obligations and collect applicable fees
• Complete regulatory forms with patients
• Schedule follow-up appointments, specialty services, and ancillary services
• Process messages regarding appointments, referrals, prescriptions, and complaints
• Notify patients or guarantors of financial responsibility and collect payments
• Perform cash posting according to department guidelines
• Maintain confidentiality and comply with organizational and HIPAA guidelines
• Work queues to ensure timely account resolution
• Maintain productivity and quality expectations
• Perform medical record maintenance and releases
• Assist with referrals and pre-certifications
• Maintain patient recall and reschedule lists

Patient access representative supporting registration, scheduling, and payments for Geisinger healthcare services

Patient access representative handling registration, insurance verification, scheduling, and payments for Geisinger healthcare services in Lewisburg. Supporting patients and front-office operations.

• Complete the full patient registration process for outpatient and/or Emergency Department patients
• Correctly identify and validate patients in the hospital information system
• Identify and report possible identity theft situations
• Complete pre-registration and post-registration tasks, including demographics, contacts, orders, providers, diagnoses, insurance, guarantor verification, eligibility, and cash collections
• Resolve registration-related patient, account, and claim work queue errors
• Cross-train across all relevant areas and locations, including outpatient and Emergency Department services
• Greet and direct patients and visitors
• Monitor and enforce visitor policies when applicable
• Answer internal and external facility calls and provide information about services
• Promote MyChart and patient self-service capabilities
• Assist patients with Welcome Kiosk and On My Way technology
• Monitor patient arrivals and journeys throughout visits
• Obtain insurance referrals and pre-certifications to reduce authorization denials
• Obtain medical license numbers, NPI, and UPIN information for new outpatient provider entries
• Coordinate with clinical, diagnostic, physician practice, and revenue cycle departments to support patient experience, clean claims, and payment

Patient access representative registering patients for St. Luke’s Pennsylvania healthcare facilities

Patient Access Representative – Per Diem

Patient access representative registering and assisting patients at St. Luke’s outpatient and emergency facilities in Pennsylvania. Verifying insurance, collecting payments, and supporting accurate claims.

• Responsible for front line support to the department.
• Coordinates and performs front line office activities in an effective and efficient manner for the department.
• Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.

Patient Access Representative providing front line support at Geisinger.

Patient Access Representative handling patient inquiries, check-ins, and appointment scheduling at Geisinger. Ensuring privacy and financial obligations compliance in a healthcare office setting.

• Participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols.
• Support three (3) areas of medical center support operations - Front Desk, Patient Intake, and Clinical (Back Office).
• Manage patient communications by answering inquiries, scheduling appointments, verifying insurance, facilitating informed consent audio visits for abortion services, and coordinating care through appropriate routing.
• Ensure a high standard of customer service, accuracy, and confidentiality in all patient interactions.

Medical Care Assistant delivering reproductive healthcare in York, PA

Medical Care Assistant – Patient Access Representative

Medical Care Assistant/Patient Access Representative working in person and remotely to deliver reproductive healthcare. Engaging with patients for appointments, insurance verification, and care coordination.

• Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records.
• Responsible for the patient registration (pre-reg and post-reg needs) including all necessary demographic information.
• Greets/directs patients and visitors for the entire facility.
• Answers internal and external calls and dispenses appropriate information.
• Responsible for onboarding and assisting patients with Welcome Kiosk and On My Way technology at network locations.

Patient Access Representative managing patient registration and experience at St. Luke's Health Network

Patient Access Representative, Part Time, Evenings

Patient Access Representative responsible for managing patient registration and ensuring excellent experience at St. Luke's University Health Network. Engaging with patients and coordinating with health care providers.

Patient Access Representative jobs in Pennsylvania

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Patient Access Representative

Patient Access Representative – Per Diem

Patient Access Representative

Medical Care Assistant – Patient Access Representative

Patient Access Representative, Part Time, Evenings