Operations

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos.
• Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation.
• Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies.
• Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments.
• Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions.
• Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency.
• Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights.
• Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.

Senior Analyst, Revenue Billing Operations

• Hire and retain top engineering talent by implementing rigorous selection criteria, fostering an inclusive culture, and ensuring team members have clear career progression opportunities
• Provide continuous feedback, mentorship, and professional development opportunities to enhance technical and leadership skills within the team
• Build a high-performance culture by fostering collaboration, recognizing achievements, and ensuring team members feel valued and motivated, with clear responsibilities and expectations that drive accountability and impact
• Design, implement, and maintain a scalable cloud-native platform leveraging Kubernetes, AWS services, and infrastructure-as-code tools.
• Lead a team of professionals, providing direction, support, and motivation to achieve individual and team goals
• Develop and enforce best practices for cloud-native development to ensure high availability, reliability, and security
• Build and maintain observability frameworks, including logging, metrics, and distributed tracing, to provide actionable insights into system performance and health.
• Develop alerting systems to enable proactive resolution of system issues.
• Create and manage robust CI/CD pipelines for all software projects, enabling automated pipelines for builds, tests, and deployments.
• Standardize deployment practices to ensure reliability, security, and speed across teams.
• Establish and enforce SDLC policies, including standards for code quality, version control, and testing.
• Advocate for and implement DevOps principles to foster collaboration between development and operations teams.
• Act as a mentor and technical leader, helping development teams adopt cloud-native technologies and workflows.
• Define the strategy for scaling the Cloud Operations team, creating foundational processes that enable efficient team growth.
• Champion the adoption of new technologies and methodologies, driving technical and operational excellence while supporting the team in staying ahead of industry trends
• Create and manage performance metrics to track the success and impact of the cloud operations team, using data to drive decisions and improve team efficiency

Manager, Cloud Operations

• Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes
• Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles
• Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner
• Write specifications for new developments and system enhancements
• Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients
• Serve as project manager for system implementations and upgrades; provide ongoing support as needed
• Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support
• Perform process and data modeling
• Generate project ideas and solutions; implement changes within and across departments
• Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

Manager, Operations Support – Last Mile

• Develop, coordinate, and implement a clear and effective supply chain vision and plan to meet merchant’s demands.
• Working cross functionally with other senior team members, this role’s accountability will encompass collaboration with supply chain planning, order fulfillment, customer service, logistics, distribution & inventory management teams.
• Manage and direct a large ShipBob fulfillment team. Of importance will be the responsibility to set the vision and standards, direct the function, and build a solid team aligned with the strategy to supervise the major functions inherent within the scope of responsibility.
• Provide effective leadership to achieve customer delivery, cost, performance, and improved productivity and quality objectives set for the business.
• Responsible and accountable for all fulfillment-related costs across inbound, fulfillment, and outbound sortation networks.
• Accountable for establishing performance objectives, developing operational metrics aligned with these objectives, and delivering results on behalf of ShipBob merchants.
• Develop and maintain a talent organization by selecting, appointing, and developing people who embody the culture, skills and drive contributing growth of ShipBob.
• Drive associate engagement throughout teams to improve leader and business performance.
• Direct all functions within budgets and drive cost improvement year-over-year. Develop effective organizational structures.
• Create a motivating environment to help people through change in a positive manner successfully; foster open communications, continuous improvement, and innovation; minimize complexity; maintain stability; involve others in decision making.
• Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives.
• Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to ShipBob Innovation Centers (SICs) and ShipBob Fulfillment Network (SFN) management teams, reinforcing the importance of compliance and continuous improvement across all locations.
• Additional duties and responsibilities as necessary.

Senior Director, Fulfillment Operations

• Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
• Drive accountability through action tracking, follow-ups, and continuous process improvement
• Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
• Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
• Partner with finance to understand unit economics and protect margin as volume increases
• Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
• Use automation or AI where it makes sense to reduce manual work

Senior Operations Manager – Scalability

• Provide operational support for assigned ESI Markets (Commercial, Medicare, Health Plan, etc.) for going plan changes, new implementations, and renewal activity.
• Review, analyze and verify intent of assigned benefit set-ups as they relate to products and programs.
• Identify and communicate need for customization to support client benefit requirements; attend client calls/meetings as needed; attend internal validation meetings; run customized and scheduled reports, manage performance guarantee tracking and report distribution for internal/external clients as requested.
• Adhere to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs.
• Assist with operation input related to new product development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
• Comply with ESI document and retention requirements.
• Independently develop standardized new group benefit design requests in the ESI system.
• Assist with more complex setups or projects as needed.
• Track and report progress to team to ensure deadlines are met.
• Perform verification/QA and system testing before implementation and within contractual timeframe agreements.
• Provide consultative support to internal & external clients by researching & assisting with resolution of benefit design and claims issues.

Senior Operations Analyst

• Define and execute a comprehensive journey-led improvement strategy
• Optimize operations, elevate client and team member experiences, and drive measurable efficiency outcomes across Client Operations
• Blend process excellence with experience design
• Own the end-to-end management of client and team member journeys, including onboarding, support, and self-service experiences
• Maintain current- and future-state journey maps, prioritize journey enhancements that deliver business value
• Partner closely with Experience Strategy, Product, Marketing, and Operations teams

Director, Process Improvement – Journey Management

• Facilitate and document enterprise operational business process reviews and deep-dives to document current state of critical operations across the institution.
• Participate in independent learning to ensure understanding of current state challenges and opportunities.
• Perform Root Cause Analyses (RCA) to help design future state processes to improve operating conditions.
• Summarize findings to help inform business owner prioritization and executive decision-making related to process optimization, workforce upskilling or technology enablement plans.
• Establish and maintain standards for qualitative and quantitative operational analysis, ensuring consistency and thoughtfulness across plans.
• Be a trusted advisor to the business and subject matter expert on continuous improvement, operational efficiency, and Lean principles.

Senior Enterprise Operations Optimization Analyst

• Monitor and field Account Operations support requests for the thousands of campaigns and organizations using ActBlue’s tools.
• Act as a resource within ActBlue to resolve Account Operations requests from across departments within the organization.
• Process incoming tickets and related Account Operations workflows (e.g., wire transfer setups and positive pay exceptions) while exercising some independent judgment in scheduling and prioritizing work.
• Escalate complex judgment calls to appropriate stakeholders within ActBlue as necessary.
• Aid campaign and organization finance staff with the reconciliation of financial reports.
• Support campaign and organization admins through the account setup process, all while keeping records organized.
• Assist in the monitoring and development of automated systems and workflows.
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Account Operations Support Associate

• Support CRM data audits to identify, investigate, and help resolve inconsistencies or inaccuracies.
• Assist with maintaining data quality and hygiene across sales systems and tools.
• Support efforts to improve forecasting inputs and pipeline hygiene through reporting, validation, and follow-up.
• Help review and refine workflows to reduce manual effort, improve consistency, and minimize errors.
• Identify inefficient processes and contribute ideas for operational improvements.
• Document workflows and assist with process updates to support scalability and consistency.
• Partner with team members on ad hoc reporting, data cleanup, and sales operations projects as needed.

Sales Operations Intern

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Partner with Marketing and Digital teams to optimize club-level website performance
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation.
• You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported.
• This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience.
• If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility.

Service Operations Representative

• Design efficient research workflows and processes by evaluating current research operations from project intake through delivery and building repeatable systems that reduce friction
• Ensure research practices adhere to company standards, including regulatory and compliance requirements as well as internal best practices for brand voice and participant experience
• Build and manage a customer research panel, including platform onboarding, recruitment strategy, and governance of contact frequency
• Manage day-to-day research logistics by supporting study setup, launch, monitoring, and troubleshooting while coordinating access to the research panel

Research Operations Manager

• Join our team at Cobalt Benefits Group and start an exciting new career in employee benefits solutions.
• Play a critical part in enabling effective sales execution and helping deliver customized, self-funded insurance solutions to clients and members.
• Oversee Sales Operations, Pricing Strategy, Technology (CRM, RFP & Contract Management tools), Financial Analytics & Contract Management.
• Focus on optimizing the end-to-end client experience as it relates to the sales process and transition from Implementation to Account Management.

Director, Sales Operations

• Develop a deep understanding of Cobalt’s Financial performance and continuously refine Pricing Strategy to drive improved Profitability over time.
• Lead weekly Deal Desk meetings to ensure optimal solution design and profitability for each new opportunity.
• Design and maintain Cobalt’s long-term Sales Operations strategy.
• Facilitate conversations around long-term client development, including product/revenue expansion via targeted upsells.
• Lead development and execution of Sales Training and Enablement materials for new product initiatives.
• Partner with leaders to optimize Sales Team structure and compensation.
• Act as the primary System Administrator of Cobalt’s CRM.
• Lead new user training and promote adoption of CRM technologies.
• Identify opportunities to enhance the CRM and ensure complete and accurate data entry by the Sales Organization.
• Evaluate, implement, and maintain technology solutions that support quoting and process improvement.
• Develop and maintain sales dashboards for executive visibility into pipeline, conversion, sales cycle, onboarding timelines, and retention.
• Provide data-driven recommendations to improve revenue generation and optimize solution design.
• Own and continuously optimize Sales forecasts to inform investment and budgetary decisions.
• Partner with Executive Leadership to identify and execute opportunities for margin expansion.
• Liaise with the FP&A function to design, develop and inform KPIs to provide insight into Cobalt’s financial performance.
• Oversee the end-to-end sales contract process, including drafting, review, approval, and repository management.
• Maintain and update contract templates.
• Lead technology evaluation and adoption to improve CLM across Cobalt.
• Ensure timely contract renewals, amendment tracking, and compliance with regulatory and organizational standards.
• Partner with Implementation and Account Management partners to optimize the operational handoff from sales to implementation, ensuring a smooth transition of new accounts into onboarding.
• Collaborate with Implementation and Account Management partners to define and maintain SLAs and workflows.
• In collaboration with the Customer Experience team, identify and resolve bottlenecks that delay go-live or disrupt alignment with the organization's broader customer experience strategy.

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