Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Monitor and optimize plant performance including biogas production, digester health, and energy output
• Troubleshoot operational issues and implement corrective actions to minimize downtime
• Develop and maintain standard operating procedures (SOPs) and maintenance protocols
• Collaborate with construction and commissioning teams during plant startup and handover
• Collaborate with project and process engineering teams to translate operational learnings to designs for future operating plants
• Support preventive and predictive maintenance programs across operating facilities
• Analyze operational data to identify trends, inefficiencies, and improvement opportunities
• Ensure compliance with environmental, safety, and regulatory requirements
• Project manage capital improvement projects across operating facilities, including scope development, contractor coordination, and execution through commissioning and handover
• Provide technical support and training to plant operators
• Prepare operational reports and present findings to senior leadership
• Update P&IDs to reflect as-built conditions and modifications

Operations Engineer

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

Manager, Care Operations

• The Manager of Commercial Operations is a player-coach.
• You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows.
• You will own customer-facing contracting immediately, then build out deal desk and pricing governance.
• Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature.
• Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable.
• Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks.
• Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally.
• Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck.
• Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature.
• Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition.
• Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person.
• Improve cycle time and consistency — find the friction in how deals get done and remove it.
• Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows.
• Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms.
• Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests.
• Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend.
• Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating.
• Surface pricing and discount trends so the business can see margin impact and act before it drifts.

Manager, Commercial Operations

• Personally manage customs clearance from pre-alert through final delivery
• Review and approve entry filings (HTS, valuation, COO) with a sharp eye for accuracy
• Ensure ISFs are filed timely and ensure all documentation is complete before arrival
• Fix documentation discrepancies with vendors before cargo hits the port
• Work directly with brokers and forwarders to push shipments through when issues arise
• Handle CBP requests, exams, and holds with urgency and follow-through
• Troubleshoot classification or valuation questions in real time
• Maintain clean, audit-ready documentation without overengineering the process
• Ensure correct HTS classification and duty application on every shipment
• Partner with sourcing and vendors to improve document accuracy upstream
• Communicate clearly with finance on duties, payments, and variances
• Work closely with product development teams to classify new products and review existing products for material changes that may affect classification

Customs Broker – Import Operations Lead

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Provides centralized support focused on supporting the sales operations team’s strategic objectives.
• Collaborates closely with key partners across the organization.
• Leads tactical execution for the management of the sales process and sales technology solutions.
• Champions a unified approach to sales management including sales planning and process across all lines of business.
• Maintains knowledge of and expertise in Customer Relationship Management software (MS Dynamics 365) and other related sales technology solutions.
• Implements sales technology best practices to accurately capture and store data.
• Acts as a resource to the team, providing support and guidance and coordinating with relevant internal parties to resolve issues.
• Maintains knowledge of the latest technologies, version updates, and enhancements and recommends updates.

Sales Operations Administrator

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

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