Manager

• Work to maximize the growth and profitability of Wave’s consumer and merchant Financial Service products across our markets
• Deeply understand customer usage and behavior towards the product suite, to generate insights which can be actioned into growth opportunities, across the customer lifecycle from acquisition to retention.
• Turn insight into action by experimenting and testing and rapidly scaling successful pilots, in partnership with product, marketing and growth team
• Create frameworks to track and monitor key performance indicators and identify trends that impact on business performance
• For the lending portfolio, ensure we optimize our approach both underwriting (who to lend to) and line assignment (how much to lend)
• Rigorously deep dive into performance of each lending product, against a full KPI scorecard - driving root analysis of what is working well, and what needs to be optimized
• Identify relevant data sources to support risk modeling, in markets where traditional sources such as credit risk bureaus are often limited
• Develop collections and recovery strategies
• Monitor and track market and macroeconomic trends

Portfolio Manager

• Support our portfolio of mobile games and be responsible for planning, coordinating, validating, and executing client builds and asset patches.
• Be the central point of coordination between engineering, product, and design teams, ensuring all stakeholders are aligned.
• Conduct QA testing on client-side features and release candidates against defined test plans to identify and resolve bugs before release.
• Review and assess client build requests.
• Collaborate with members of the engineering organization to prioritize build requests.
• Maintain a forward-looking release calendar for stakeholders' visibility.
• Operate internal tools to generate client builds and content updates for release.
• Execute release rollouts and monitor key vitals throughout the deployment window.
• Maintain clear, accessible documentation for all release procedures.

Junior Release Manager

• Assists Shop Manager in leading and mentoring shop staff.
• Works with Shop Manager to analyze and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales reporting findings back to corporate office.
• Ensures the shops are hitting sales targets and meeting performance expectations.
• Understands promotional planner and event schedule to drive product sales and guest traffic.
• Deliver an outstanding guest experience by understanding guest needs and identifying shopping trends.
• Keeps up to date with special promotions and putting up displays.
• Manages inventory with an emphasis on asset protection, counts and stock control in collaborations with Shop Manager and Inventory Specialist.
• Responsible for directing the Inventory Specialist to maintain the organization of the promotional storage locker, in compliance with cruise partner and Heinemann regulations and processes.
• Partners closely with Shoreside Inventory Planner and Operations to provide feedback on stock levels, order quantities, and to lead investigations into inventory discrepancies.
• Maintains accountability for the receiving process, in accordance with Heinemann standards, in conjunction with Shop Manager.
• Ensures and directs Inventory Specialist on the completion of task related to stock control in accordance with Heinemann stock control procedures and checklist.
• Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards.
• Maintains excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
• Trains and coaches shop staff on Heinemann’s standards – product knowledge, selling techniques, asset protection and guest service.
• Handles guests’ complaints and queries.
• Must be prepared to multitask and take on additional duties as needed (including vessel safety duties).

Assistant Shop Manager – Fashion

• Develop short-term and long-term staffing forecasts based on business trends, historical data, and growth projections.
• Create capacity plans to support operational requirements and budget targets.
• Analyze workload patterns and recommend staffing adjustments.
• Oversee scheduling processes to ensure optimal coverage across shifts and channels.
• Manage shrinkage, occupancy, utilization, and adherence metrics.
• Implement workforce optimization strategies to improve efficiency.
• Monitor intraday performance and take corrective actions to meet SLAs and KPIs.
• Prepare and present WFM performance reports to senior leadership.
• Lead and mentor WFM analysts, planners, and team managers.
• Drive automation and process optimization initiatives.

Senior Manager – Workforce Management, WFM

• Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts
• Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally
• Identify upsell and expansion opportunities within existing accounts and lead those conversations with clients
• Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate
• Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track
• Maintain accurate records of client interactions, account status, and next steps in the CRM
• Support clients through onboarding and ensure a smooth, confident start to the engagement

Customer Success Manager

• Adjust demand packages based on attorney direction and coverage limits.
• Prepare complete demand packages for attorney review.
• Communicate with insurance adjusters regarding coverage, liability, and demand submissions.
• Verify accuracy of financial information, including medical costs, out-of-pocket expenses, and insurance payments.
• Submit approved demand packages to insurance adjusters.
• Collect, verify, and document required personal, medical, and insurance information.
• Use case management software (for example, Filevine, Clio, Mycase).
• Drafting legal documents including Letters of Protection.
• Serve as the primary point of contact for more than 100 active personal injury clients.
• Conduct consistent follow-up outreach based on the stage of each case.
• Manage approximately 45–50 calls per week and 200+ emails/messages per week.

Virtual Case Manager

• Search, evaluate, and acquire high-quality expired / aged domains across different GEOs, including marketplaces, auctions, and private deals;
• Analyze domain quality, backlink profiles, historical data, and Web Archive records;
• Identify toxic, overused, spammed, or low-quality domains before purchase;
• Manage full-cycle PBN site launches, including: WordPress installation and setup; Technical configuration; Semantic core preparation; Content planning and on-page optimization;
• Manage link placement, tracking, and reporting within the approved SEO strategy;
• Monitor PBN network health, including indexation, technical errors, footprint risks, and site performance;
• Support and scale PBN infrastructure to improve SEO performance and ranking growth;
• Track key SEO metrics, domain efficiency, link performance, costs, and prepare regular reports.

PBN Manager

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General Manager, MariaDB

• strategien entwickeln, die maßstäbe setzen - keine standardlösungen
• kunden auf augenhöhe beraten - du verstehst geschäftsmodelle und übersetzt sie in performance
• große budgets (50k€+) steuern - mit der präzision und dem selbstvertrauen eines experten
• datengetrieben optimieren - deine analysen sind die grundlage für entscheidungen, die zählen
• am echten case wachsen - durch projekte, die dich fordern und ein team, das dich pusht
• mentoring von junior team membern.

SEA Performance Manager

• Own digital media strategy implementation, execution, and performance for a key enterprise client
• Work cross-functionally with Clients, Brand Managers, Business Analytics, Creative and Media Planners to execute campaigns
• Build digital marketing campaigns in Meta Ads, Google Ads, Connected TV and programmatic DSP platforms
• Monitor campaign performance and spend pacing for dozens of campaigns across multiple buying platforms
• Translate campaign performance data into clear insights and strategic recommendations for clients
• Serve as a primary contact for digital media performance, confidently presenting performance, insights, and recommendations
• Support the larger digital media team with campaign across the agency builds, monitoring & reporting

Senior Digital Media Manager

• Lead and develop a team of 8+ Technical Support Specialists with clear goals, documented expectations, and coaching systems.
• Own 1 to 2 AI or automation initiatives per half, from defining the opportunity to measuring business impact.
• Hold accountability for your team's queue performance and the operational health of Global Support as a whole.
• Drive proactive support programs like churn prevention and onboarding health checks.
• Partner with Support Operations on support ticket deflection and self-service improvements.

Senior Manager, Global Support

• Take on operational and strategic responsibility for linkbuilding – working independently, in a structured, and results-oriented manner.
• Independently book link placements with high-quality publishers
• Daily publisher communication: initial and follow-up correspondence, negotiation, tracking
• Publisher outreach: identify, contact and develop new publisher relationships
• Maintain ERP system: document and keep all link and publisher data accurate and up to date
• Quality assurance: review placed links for relevance, quality and KPI compliance
• Create and maintain ranking reports
• Publisher research: actively research new sources, niches and link partners
• Continuously ensure the quality and freshness of the network
• Prepare groundwork for new projects: analyze and compile publisher potentials for new clients
• Deploy links strategically to match target pages
• Actively support the development of internal processes and workflows

Junior Linkbuilding Manager

• Manage day-to-day sportsbook operations, ensuring optimal uptime, accuracy, and user engagement.
• Monitor performance across key metrics including turnover, margin, and player activity, delivering regular and ad-hoc reporting.
• Ensure the sportsbook offer remains competitive, localized, and aligned with global sporting events and trends.
• Plan and execute sportsbook promotions such as free bets, odds boosts, and event-based campaigns in coordination with trading and marketing teams.
• Support CRM and lifecycle marketing initiatives with targeted and segmented player offers.
• Track KPIs, identify performance trends, and recommend data-driven improvements to enhance player engagement and profitability.
• Partner closely with internal teams including align on promotions, product development, and operational improvements.
• Support ownership with strategic initiatives and sportsbook enhancements to drive growth and performance.

Sportsbook Manager

• Coordinate and manage travel arrangements for employees, including flights, hotels, transportation, and visas
• Stay updated on visa requirements and immigration laws in different countries
• Ensure compliance with immigration regulations and maintain accurate records
• Liaise with government officials and external organizations regarding visa applications and travel requirements
• Provide support and guidance to employees throughout the visa application process
• Continuously review and improve travel processes and procedures to enhance efficiency and cost-effectiveness
• Handle any escalated travel-related issues and resolve them on time

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