Manager

• To Monitor and action on the fraud alerts generated by the Enterprise fraud module in real time and resolve queued alerts according to the defined scope guidelines.
• Responsible for the prevention and detection of potential frauds through timely review of alerts generated by EFM system.
• Conduct preliminary investigation to validate the transaction information received through the alerts and take a real time decision to allow or stop the ongoing transaction.
• To reduce fraud losses (current and future) by action on the EFM alerts in real time.
• Liaise with various teams on the alerts received for recalling of funds or taking any/all other immediate actions to safeguard the Bank and customers’ interests.
• Accurately document all actions taken on an alert and update in Case Management System (CMS).
• Maintains awareness of key process changes, system changes and how they impact the Fraud Risk.
• Effectively communicates emerging and/or changing Fraud risk and related control opportunities and enhancements to FP&I senior managers.
• Produce appropriate analytical results obtained from the actions on the fraud alerts received.
• Contribute to the creation/enhancement of fraud scenarios, by providing analytical data to support decisions.
• Contributes to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
• To produce timely alert action reports / MIS to the Head of FP&I and relevant managers as appropriate.
• Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program.

Assistant Manager – Fraud Monitoring

• Own and manage the full lifecycle of problems from detection to resolution
• Lead RCA sessions and ensure quality of submissions
• Implement AI-driven tools to identify patterns
• Work closely with application owners and business units
• Track KPIs and present findings
• Drive automation and process enhancements

Senior Manager – Incident and Problem

• Promote Nestlé belief that Breastfeeding is Best for Babies.
• Provide reliable information on infant nutrition for medical/ paramedical contacts.
• Participate in organization and running of medical/paramedical scientific meetings.
• Identify and maintain relevant information on all contacts in assigned territory.
• Monitor and report to the Medical Field Manager on competitor activities.

Assistant Manager, Medical Representative

• Lead and mentor a team of microservices developers, fostering a culture of innovation, collaboration, and continuous improvement.
• Define and execute the microservices strategy and roadmap in alignment with enterprise architecture and business goals.
• Collaborate with architects and senior stakeholders to shape the technical vision and ensure alignment with product and platform strategies.
• Architect and implement microservices using modern frameworks such as Spring Boot, Node.js, and Python Flask.
• Drive adoption of containerization (Docker), orchestration (Kubernetes), and cloud-native patterns (AWS/GCP/Azure).
• Ensure robust API design and integration using RESTful services, GraphQL, and event-driven architectures (Kafka, RabbitMQ).
• Oversee project timelines, resource allocation, and delivery milestones across multiple squads.
• Implement Agile methodologies and ensure sprint goals are met with high quality and velocity.
• Manage stakeholder expectations and ensure transparency through effective reporting and communication.
• Establish coding standards, code reviews, and automated testing frameworks.
• Monitor performance metrics and implement proactive alerting and logging strategies.

Manager, Workflow Automation – Microservices Lead

• Ensuring the successful delivery of software services to clients.
• Manage department members to ensure timely and accurate customer deliveries.
• Manage department members are following the internal processes, providing guidance as needed.
• Support the regional business expansion strategies.
• Provide improvement and innovation proposals to increase productivity and quality of work.
• Support commercial team to prepare technical solutions and estimates for new project.
• Oversee project progress, ensuring adherence to timelines and budgets.
• Identifying and resolving issues or obstacles that may impact service delivery.
• Maintaining effective communication with clients, providing regular updates, and addressing concerns.
• Ensuring client satisfaction by meeting their needs and expectations.
• Adhering to quality standards and best practices in software service delivery.
• Cascade departmental target for each Senior Team lead/ Team Lead, provide guidance as needed.
• Support commercial team to prepare technical solutions for new project.
• Responsible for software team technical growth.

Service Delivery Manager

• Responsible for working with multiple stakeholders and take the projects to successful completion following appropriate project management tools & processes and communication to stakeholders.
• Lead internal & external resources to manage the project the program, identify the goals of the project, and execute the completion of those goals.
• Organizing projects and activities in accordance with the MBOs and Book of Work for the MGN Egypt.
• Responsible for the ongoing management of the projects; identifying and managing changes, tracking and monitoring internal and external projects KPIs, developing plans that drive excellence in execution, ensuring continual project success, identifying challenges and opportunities for improvement towards growth of the project.
• Producing accurate and timely reporting of project status.
• Ensure alignment of key projects to MGN Egypt strategic roadmap, reporting progress, risks, and benefits to senior leadership.
• Support Head of MGN Egypt in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
• Maintain central project documentation repository, define program KPIs/SLAs, and track governance forum actions.
• Create and manage dashboards, trackers, and reporting packs for project reviews and governance meetings.
• Design high-quality presentations and visual content to support internal and external communications.
• Evaluate and enhance tools and templates to streamline workflows and improve governance visibility.

Assistant Manager – Strategic Programs

• Identify key stakeholders within client organizations and create tailored engagement plans to secure buy-in and active participation in change initiatives.
• Develop clear and effective communication plans and training programs to disseminate information about changes, address concerns, and equip employees and leaders with the skills and knowledge required to thrive in the evolving work environment.
• Proactively identify and address resistance to change by implementing mitigation strategies and fostering a supportive environment for employees adjusting to new processes and technologies.
• Establish key performance indicators (KPIs) to measure the success and impact of change initiatives. Regularly assess progress, gather feedback, and adjust strategies as needed to optimize outcomes.
• Work closely with UX researcher to interpret user feedback and design workshops, focus groups, communication and other tactics to gather insights form users.
• Align change strategies with the organization's broader sustainability objectives, ensuring that new initiatives support long-term environmental goals.
• Track the sustainability outcomes of change initiatives and adjusting as necessary to improve environmental performance.
• Coordinate and deliver training sessions, workshops, and other learning opportunities.

Adoption Change Manager

• Manage end-to-end bidding activities for opportunities in the **UAE and KSA**.
• Review and analyze RFPs, RFQs, tenders, EOIs, prequalification documents, and vendor registration requirements.
• Prepare compliant, high-quality technical and commercial proposals for IT, software development, digital transformation, outsourcing, staff augmentation, cloud, AI, cybersecurity, and enterprise technology projects.
• Coordinate with sales, presales, delivery, technical, finance, legal, and leadership teams to collect proposal inputs.
• Ensure all submissions comply with client instructions, local procurement requirements, formats, deadlines, and portal submission rules.
• Manage bid schedules, responsibility matrices, compliance checklists, clarification logs, and submission trackers.
• Support vendor registration and prequalification processes with UAE and KSA government, semi-government, and enterprise clients.
• Work closely with the sales team to understand client expectations, competitive positioning, pricing strategy, and win themes.
• Coordinate pricing inputs with finance and sales teams, including assumptions, scope exclusions, payment terms, and commercial conditions.
• Identify risks, gaps, contractual concerns, technical dependencies, and required clarifications.
• Prepare Arabic and English documentation where needed, including company profiles, cover letters, forms, declarations, and compliance responses.
• Maintain an updated bid library including case studies, credentials, CVs, company documents, templates, certificates, and reusable proposal content.
• Track bid status, submission outcomes, win/loss feedback, and lessons learned.
• Ensure Blackstone eIT’s value proposition is clearly positioned for UAE and KSA clients.

Bidding Manager

• Support hub supervisors in improving overall performance and efficiency by monitoring KPIs and team productivity.
• Monitor hub team performance, manage daily plans, and provide staff support.
• Ensure shipments are processed and entered accurately into the system.
• Audit couriers’ daily performance and ensure professional appearance standards.
• Conduct verification calls for undelivered, canceled, and scheduled shipments daily.
• Ensure shipment updates match system records and daily productivity sheets.
• Monitor shipments exceeding lifecycle SLA and holding period; coordinate returns with CAI SF Team.
• Archive proof of delivery for returned orders for one month.
• Follow up on Freshdesk tickets and resolve assigned issues within SLA.
• Create tickets for customer complaints and escalate to Client Support when needed.
• Ensure hub compliance and proper documentation.
• Manage inventory processes and investigate discrepancies.
• Ensure daily reports are sent on time.
• Oversee operations across Upper Egypt hubs (average of 8 branches) to ensure consistency and performance.

Last Mile Area Manager – Upper Egypt

• Responsible for overall management of FSP Department Line Manager – Middle East Region.
• Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs.
• Participates in managing the resource availability for their team members to ensure they are suitably resourced.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Drives revenue by attracting, selecting and retaining the right talent.
• Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff.

Line Manager, FSP 360

• Lead and execute the Contract Logistics commercial strategy
• Drive sustainable revenue growth and expand market presence
• Strengthen DSV’s brand positioning across Egypt
• Ensure a disciplined and coordinated approach to winning new business
• Develop strategic customer partnerships and maximize customer lifetime value
• Manage commercial performance and reporting, including pipeline health and revenue delivery

Manager jobs in Egypt

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