Manager

• Support hub supervisors in improving overall performance and efficiency by monitoring KPIs and team productivity.
• Monitor hub team performance, manage daily plans, and provide staff support.
• Ensure shipments are processed and entered accurately into the system.
• Audit couriers’ daily performance and ensure professional appearance standards.
• Conduct verification calls for undelivered, canceled, and scheduled shipments daily.
• Ensure shipment updates match system records and daily productivity sheets.
• Monitor shipments exceeding lifecycle SLA and holding period; coordinate returns with CAI SF Team.
• Archive proof of delivery for returned orders for one month.
• Follow up on Freshdesk tickets and resolve assigned issues within SLA.
• Create tickets for customer complaints and escalate to Client Support when needed.
• Ensure hub compliance and proper documentation.
• Manage inventory processes and investigate discrepancies.
• Ensure daily reports are sent on time.
• Oversee operations across Upper Egypt hubs (average of 8 branches) to ensure consistency and performance.

Last Mile Area Manager – Upper Egypt

• Responsible for overall management of FSP Department Line Manager – Middle East Region.
• Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs.
• Participates in managing the resource availability for their team members to ensure they are suitably resourced.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Drives revenue by attracting, selecting and retaining the right talent.
• Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff.

Line Manager, FSP 360

• Lead and execute the Contract Logistics commercial strategy
• Drive sustainable revenue growth and expand market presence
• Strengthen DSV’s brand positioning across Egypt
• Ensure a disciplined and coordinated approach to winning new business
• Develop strategic customer partnerships and maximize customer lifetime value
• Manage commercial performance and reporting, including pipeline health and revenue delivery

General Manager

• Strategizing, developing, and implementing Data Protection Controls globally
• Ensuring compliance with policies & frameworks
• Leading Data Protection initiatives and monitoring information security assets

Senior Manager – Data Protection

• Lead the full proposal lifecycle from opportunity assessment through final submission.
• Manage responses to RFPs, RFQs, tenders, and other formal procurement requests.
• Support bid/no-bid decisions based on strategic fit, win probability, margins, and delivery capacity.
• Develop proposal strategies and ensure compelling, client-specific responses.
• Coordinate with Sales, Finance, Legal, Product, and Delivery teams to gather inputs.
• Ensure all stakeholders meet deadlines and submission requirements.
• Consolidate and review technical, commercial, and legal content.
• Ensure strict adherence to all tender requirements and submission instructions.
• Maintain 100% compliance and eliminate errors that could lead to disqualification.
• Verify alignment with approved pricing, margin, and governance standards.
• Maintain and continuously improve proposal templates, reusable content, and knowledge repositories.
• Standardize proposal formats and best practices.
• Ensure high-quality, professional, and persuasive submissions.
• Conduct win/loss analysis for priority bids.
• Identify trends and recommendations to improve win rates and turnaround times.
• Track proposal KPIs and provide performance reports to leadership.
• End-to-end management of all RFP, RFQ, and tender responses
• Bid/no-bid support and opportunity qualification
• Proposal strategy, structure, content quality, and submission integrity
• Cross-functional coordination across Sales, Finance, Legal, Product, and Delivery
• Proposal templates, content libraries, and knowledge management
• Compliance and submission governance

Tenders & Proposals Support Manager

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly
• Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
• Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
• Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

Manager, Client Leadership

• Promote Nestlé belief that Breastfeeding is Best for Babies.
• Provide reliable information on infant nutrition and infant feeding practices.
• Participate in the organization and running of scientific meetings.
• Identify and maintain relevant information on all contacts in assigned territory.
• Monitor and report on competitors' activities.

Assistant Manager, Medical Representation

• Manage project Documentation from the start of a project until its completion (final documentation inclusion)
• Serve as the primary point of contact for inquiries regarding documentation for the PM & customer
• Coordinate project documentation deliverables & Manage stakeholders/customer exchanges
• Assure Quality and Respect lead time on documentation
• Prepare and check documentation conformance to specification
• Conduct the first MDR (Master Document Register) for the project in coordination with the PM
• Secure the "workflow" (roles) for each document
• Monitor the progress during the construction and installation phases
• Prepare the final documentation as per customer requirements

Customer Document Manager

• To Strategize, develop and implement Data Protection Controls in coordination with stakeholders across the Organization globally.
• To ensure compliance of the Organization with the defined policy & framework with a data driven approach
• To ensure that the protection operations are executed effectively in a timely manner and with required quality
• Assists in the development and implementation of Data Protection strategic initiatives.
• Lead all Data protection related tasks with effective monitoring and protection of information security assets.
• Has overall responsibility to coordinate and support the Head of Data Privacy and Protection to achieve organization’s Protection strategy and goals.

Senior Manager – Data Privacy

• Builds strong relationships with customers and can advise clients effectively on a course of action, adds insight to key client issues, and can identify and convert business development opportunities in accordance with Client First principles.
• Directly handles the (business) relationship with the client in all the research stages, provide and/or acquire information useful for the purposes of project closure and maintaining a full level of satisfaction of the client himself.
• Develops responsibility for sales budget
• Takes an active role in managing other team members according to leadership behaviors and works with the team leader to share management responsibilities and ensure compliance with HR processes
• Organizes delegation within the team and upwards appropriately (e.g. running project catch-ups with little input from the RD or SLL, …)
• Provides project guidance, support, and coaching to junior team members
• Guarantees the autonomous management and closure of research processes through a constant supervision of the workflow and an effective organization of the activities of executives on projects
• Execution of standardized and sometimes complex delivery processes and methods in a variety of contexts
• With the supervision of own manager, works on the costs estimate for research projects and the relative financial offer to the client, ensuring projects profitability
• Ensure compliance with Ipsos internal Finances processes
• Demonstrates effective communication skills, adapts communication style and tone according to audience and message
• Takes active part to MarCom activities and becomes an Ipsos ambassador

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