Manager

• Resolve technical and non-technical issues related to Expereo’s managed internet, SD-WAN/SASE, and Cloud connectivity services by liaising with customers and local providers.
• Identify and establish new processes and continuously optimize existing processes to improve Customer Service.
• Oversee regional network switches and routers.
• Troubleshoot underlay services using Cisco Nexus/Catalyst and Mikrotik.
• Serve as first-line technical support for network systems.
• Ensure high availability through active monitoring with SolarWinds and adherence to ITIL standards.
• Lead network initiatives from design to deployment.
• Analyze requirements and create test and implementation plans.
• Manage project timelines to restore services.
• Partner with internal and external stakeholders to deliver prompt, customer-focused technical support while maintaining security compliance.

Senior Case Manager resolving network issues for Expereo’s managed connectivity services

Senior Case Manager

Senior Case Manager resolving network issues for Expereo’s managed internet, SD-WAN/SASE, and Cloud connectivity services. Leading network projects and improving customer service processes.

• Manager, FSP 360 role within Syneos Health’s Clinical Solutions team
• Collaborate with customers and passionate problem solvers in Functional Service Provider or Full-Service environments
• Apply a drug development mindset to understand customer needs and shape solutions
• Take initiative and challenge the status quo
• Perform other tasks, duties, and job responsibilities as assigned

Manager, FSP 360 supporting Syneos Health’s integrated life sciences services

Manager, FSP 360

Manager, FSP 360 supporting Syneos Health’s integrated life sciences services. Shaping customer-focused clinical solutions in a hybrid Buenos Aires role.

• Manage a caseload of personal injury clients from intake through case progression
• Apply knowledge of bodily injury claims and pre-litigation case management processes
• Identify cases eligible for Full Demand, Quick Demand, or Global Demand and submit them to the appropriate department
• Review and submit potential production cases for attorney evaluation
• Qualify clients for Personal Injury Protection (PIP) benefits
• Assist clients with property damage matters, including loss of use and diminished value claims
• Communicate with insurance adjusters and carriers to obtain coverage and claim information
• Monitor and follow up on client medical treatment and case progression
• Request, obtain, and organize medical records, bills, and supporting documentation
• Maintain accurate adjuster and insurance information within Litify
• Submit applicable subrogation and attorney lien documentation
• Document all case activity thoroughly and accurately in Litify
• Maintain frequent communication with clients, answer questions, and provide updates regarding their case status
• Ensure cases are properly prepared for attorney review and discharge when appropriate

Intake Case Manager guiding personal injury clients through claims at The Ward Law Group

Intake Case Manager

Intake Case Manager guiding personal injury clients through intake, claims, and pre-litigation case progression. Supporting client recoveries at The Ward Law Group, an award-winning personal injury law firm.

• Lead the review, negotiation, and finalization of contract templates, processes, and negotiation parameters with clients
• Provide contractual risk assessments and liaise with the legal department during country process improvement initiatives
• Negotiate contractual terms and conditions within approved parameters and follow escalation routes
• Communicate approved contract templates, processes, negotiation parameters, and client expectations to assigned team members
• Ensure collaboration and quality alignment with contractual terms, processes, and client expectations
• Identify and assess legal, financial, and operational risks
• Act as a regional interface and escalation contact with external clients
• Provide recommendations and alternative resolutions for contract negotiations
• Coordinate site startup activities affected by contractual activities with internal functional departments
• Contribute to departmental change initiatives
• Complete periodic quality reviews and peer feedback reports
• Deliver training materials to team members

Associate Contract Manager negotiating clinical research contracts for Thermo Fisher Scientific

Associate Contract Manager

Associate Contract Manager leading contract negotiation, risk assessment, and client coordination for Thermo Fisher Scientific’s global clinical research services.

• Analyze and evaluate corporate clients and/or financial institutions, preferably within Corporate & Investment Banking (CIB)
• Perform investment project valuation using DCF, NPV, IRR, sensitivity and scenario analysis, and sector analysis
• Conduct advanced financial analysis and interpret financial statements
• Provide risk-oriented business support for CIB activities
• Lead multidisciplinary teams
• Communicate and negotiate with internal and external stakeholders
• Make data-driven decisions
• Manage change and respond agilely to regulatory changes and evolving information
• Stay current with sector and regulatory developments

Senior CIB Risk Manager evaluating corporate credit and investment projects for BBVA Argentina

Senior Manager de Riesgos, CIB

Senior CIB Risk Manager evaluating corporate clients and investment projects for BBVA Argentina. Leading multidisciplinary teams and providing data-driven, regulation-aware risk oversight.

• Brindar soporte al cliente en riego y fertirrigación para extraer valor del proyecto.
• Desarrollar soluciones en riego localizado para nuevos cultivos y regiones.
• Ejecutar plan de trabajo agronómico.
• Difundir resultados con clientes finales para promover tecnología y conocimiento.
• Desarrollar herramientas de manejo de riego, fertirrigación, viabilidad económica, información agronómica, artículos técnicos y cultivos.
• Capacitar clientes, canales y empleados internos en conocimientos técnicos y estándares.
• Capacitar en equipos de riego, fertirrigación, quimigación y Agricultura Digital.
• Desarrollar y completar I+D en riego y nutrición.
• Orientar diseño de agro proyectos con áreas internas y distribuidores.
• Relacionarse con formadores de opinión.
• Brindar soporte técnico al equipo comercial en diseño, negociación, viabilidad económica y demanda.
• Participar en eventos técnicos y foros.

Ingeniero agrónomo apoyando soluciones de riego de precisión para Netafim en Argentina

Responsable Agronómico

Ingeniero agrónomo desarrollando soluciones de riego, fertirrigación y nutrición para Netafim.
Apoyando clientes, distribuidores y equipos comerciales en proyectos agrícolas sostenibles.

• Asegurar la hoja de ruta técnica definida por TI/Arquitecto para la modernización de los sistemas, orquestando la migración de arquitecturas monolíticas hacia ecosistemas modulares (microservicios/infraestructura orientada a eventos).
• Establecer las reglas del juego para el desarrollo en tecnologías core.
• Garantizar que todos los squads apliquen principios SOLID, Clean Code y patrones de diseño escalables.
• Trabajar de la mano con DevOps y QA para integrar la calidad en el código.
• Exigir y estandarizar el uso de tests y pipelines de CI/CD para que los squads puedan desplegar a producción múltiples veces al día sin fricción.
• Fomentar una comunidad de práctica entre todos los desarrolladores de la empresa.
• Identificar brechas de conocimiento técnico en la organización y diseñar planes de capacitación transversales.
• Ejercer como mentor principal de los perfiles Developers, squad advisors y PO de cada squad.
• Evaluar las competencias técnicas durante el proceso de selección para asegurar que solo ingrese talento alineado a los estándares de People.
• Educar a los Product Owners sobre la importancia de priorizar la reducción de deuda técnica en sus backlogs.

Development Manager leading software development teams at SIDOM

Development Manager

Development Manager at SIDOM focusing on software development and team leadership. Overseeing technical direction and modernizing systems for improved efficiency and scalability.

• Design and implement workforce solutions aligned with client goals and market conditions.
• Build and maintain strategic relationships with senior client stakeholders.
• Lead Quarterly Business Reviews and provide executive-level insights.
• Partner with internal teams and vendors to ensure seamless delivery.
• Manage client escalations swiftly and professionally, maintaining confidence and positive engagement.
• Oversee full-cycle recruitment processes and ensure SLA/KPI compliance.
• Align Talent Acquisition Partners to client specializations and forecast resource needs.
• Drive sourcing innovation and optimize attraction channels.
• Monitor and improve candidate experience and satisfaction.
• Partner with the Delivery Director to align delivery performance with strategic objectives.
• Manage budgets and profitability targets across client programs.
• Analyze recruitment metrics and market intelligence to inform decisions.
• Track and report on operational metrics including time-to-hire, cost-per-hire, candidate quality, and hiring manager satisfaction.
• Analyze recruitment data to identify trends, risks, and opportunities for improvement.
• Collaborate with reporting and analytics teams to deliver accurate and timely performance dashboards.
• Ensure compliance with contract terms, audit standards, and operational policies.
• Support bids and proposals with strategic input and delivery expertise.
• Lead teams of Talent Acquisition Partners, Team Leaders, and support staff across multiple programs.
• Provide coaching, mentoring, and performance management.
• Set and review team objectives, ensuring alignment with strategic goals.
• Foster a collaborative, high-performance culture and drive engagement.
• Make decisions on hiring, terminations, and merit adjustments.
• Promote knowledge sharing and continuous development.

Delivery Manager overseeing recruitment strategies for complex client portfolios

Delivery Manager – RPO

Delivery Manager overseeing recruitment strategy and operations for clients at Manpower Group. Leading teams and driving innovative workforce solutions in a hybrid working environment.

• Concebir e impulsar procesos de transformación basados en un profundo conocimiento de la industria e integrando las capacidades existentes dentro de los equipos de EY.
• Diseñar sus negocio, servicios y modelos operativos.
• Diseñar experiencias: reinventar, diseñar e implementar valiosas experiencias humanas.
• Ejecutar la transformación: Liderar programas grandes y complejos que requieren visión integral (personas, tecnología y negocio), disciplina y experiencia especializadas.

Manager in Business Transformation consulting for financial services at EY

Manager – Consultoría en Business Transformation, Industria Financiera

Manager for Business Transformation consulting in the financial industry at EY. Leading complex transformation processes and projects focusing on client value creation.

• Serves as a financial lead on the Project Team from a grant administration perspective on a global basis
• Oversees the grant administration team which includes, but not limited to: budget management and maintenance, timely and accurate investigator payment processing, advance (pre paid funds) balance reconciliations, and reporting
• Responsible for overseeing the creation of the investigator grant workbooks on a global basis which entails interpreting the financial section of the Clinical Trial Agreement (CTA) in order to facilitate and timely and accurate payment process
• Responsible for contributing to the month-end close process by generating a global report on a project-by-project basis inclusive of, but not limited to: amounts invoiced/paid, advance balances remaining, prepaid balance analysis, projections, other key performance indicators as applicable
• Work with the respective Project Directors and Project Managers in order to provide guidance on the financial section of the Clinical Trial Agreement
• Work with the respective Project Directors and Project Managers in order to provide guidance on how to populate the site payment workbook to ensure visits eligible for payment are tracked and processed; provide training as applicable
• Responsible for overseeing the Sunshine Act Reporting process and other client reporting as applicable on a global basis
• Responsible for the management and processing of payments to the sites as per the terms and conditions of the Clinical Trial Agreement
• Participate in internal team calls, client calls, and Quarterly Business Review meetings as required

Manager, Global Investigator Grants – LATAM

• Liderar las iniciativas técnicas de la unidad de negocios.
• Impulsar y ejecutar la estrategia técnica de Bidcom Agro, manteniéndose a la vanguardia de las tendencias y avances tecnológicos del sector de precisión y drones.
• Coordinar con el equipo de Compras la identificación, evaluación y desarrollo de productos innovadores y soluciones integradas.
• Asesorar y brindar soporte técnico especializado al equipo de ventas y a la red de Dealers.
• Ejecutar y diseñar programas de capacitación y entrenamiento técnico para equipos internos, Dealers y clientes finales.
• Colaborar activamente con Marketing en la validación técnica de piezas de comunicación.

Technical Development Lead driving technology for Bidcom Agro in Argentina

Responsable Técnico – Desarrollo

Technical Development Lead focusing on integrating advanced technological solutions in agriculture. Leading initiatives for DJI drone technology in the Argentine agricultural market.

• Actuar como principal punto de contacto para clientes estratégicos
• Desarrollar relaciones sólidas y de largo plazo con stakeholders de distintos niveles organizacionales
• Liderar reuniones de seguimiento operativo, táctico y ejecutivo
• Comprender necesidades, expectativas y desafíos del cliente
• Garantizar altos niveles de satisfacción y promover una experiencia de servicio sobresaliente
• Gestionar riesgos, escalaciones y situaciones críticas de manera proactiva
• Garantizar la correcta entrega de los servicios contratados conforme a los SLA y KPI establecidos

Service Delivery Manager in cybersecurity services company

Gerente de Servicios Junior

Service Delivery Manager leading customer service management for cybersecurity solutions in LATAM. Building client relationships and ensuring high service quality.

• Lead and Develop Your Team
• Manage 3-4 Team Leads across all concierge functions
• Provide daily coaching, feedback, and support to develop their judgment and leadership
• Build a culture where ownership, precision, and empathy are balanced with speed and quality
• Conduct regular reviews to support team member growth and performance
• Own Shift Operations
• Direct all client-facing operations during your shift
• Allocate resources, manage escalations, and resolve complex issues
• Ensure seamless handovers between shifts
• Maintain 95%+ SLA adherence and 98%+ data accuracy
• Deliver Exceptional Client Experiences
• Own the end-to-end client journey for your shift
• Personally handle VIP clients and high-complexity situations
• Ensure clients receive timely updates, proactive solutions, and service exceeding expectations
• Drive Process Excellence
• Submit at least 2 documented process improvements per month
• Spot patterns in client feedback, system inefficiencies, and team performance
• Partner with Process Management and other teams to streamline workflows
• Collaborate Across Ascend
• Work closely with Product, Operations, and Leadership
• Represent the voice of both clients and your team in strategic discussions
• Contribute insights that shape how we grow globally while maintaining service quality

Concierge Manager leading luxury travel operations for a global company

Concierge Manager – Latin America

Concierge Manager leading luxury travel operations for a global company. Focusing on exceptional client service and team leadership in a remote environment.

• Ser responsable de la mejora continua del producto mediante el establecimiento de relaciones duraderas con los socios.
• Liderar negociaciones y el desarrollo de planes de marketing, incentivos y descuentos.
• Crear un ecosistema de confianza y establecer rutinas con los socios comerciales mediante la formación de grupos de trabajo para presentar resultados y planificar estratégicamente con el más alto nivel de calidad en el contenido.
• Definir estrategias de margen de beneficio y liderar negociaciones de tasas de comisión.
• Analizar el volumen bruto de reservas y la tasa de comisión, liderando tácticas y planes de negocio para mejorar el desempeño de los KPI del sector.
• Realizar investigaciones de mercado y desarrollar casos de negocio para fortalecer la competitividad de la empresa en una industria dinámica y en crecimiento.
• Traducir las negociaciones con las partes interesadas en mejores márgenes para la vertical de negocio.
• Proponer nuevas ideas y aportar constantemente valor a un equipo de alto rendimiento en continuo crecimiento.
• Gestionar relaciones cercanas con equipos ubicados estratégicamente a nivel regional.

Market Manager for travel technology company focusing on partner negotiations

Market Manager – Global Partners

Market Manager in Sourcing Development for a travel technology company. Responsible for partner relationships and continuous product improvement with strategic decision-making.

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