Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Collaboration with departmental and business resources to understand business performance gaps and learning needs
• Accountable for managing overall curricula project initiatives, including the creation of design strategy, detailed needs analysis, and designing and developing relevant adult learning solutions for the business
• The scope includes instructional design and development for instructor-led, web-based, and blended solutions
• Responsible for the coordination of communication plans, curriculum maintenance plans, and project management activities, establish curricula readiness, and the evaluation of learning and business outcomes

Learning & Development Specialist

• Designing and developing training materials and curricula to support program implementation across targeted audiences.
• Developing instructional materials and products, such as web-based training, self-paced guides, case studies, job aids, and evaluations.
• Creating and analyzing assessments to evaluate learning effectiveness and instructional improvement opportunities, including pre-tests, post-tests, and quizzes.
• Working with subject matter experts (SMEs) to identify specific training needs and develop solutions.

Instructional Designer – On-Call

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Evaluates training needs and assesses training programs with key stakeholders to ensure business needs are met
• Develops and delivers in-house training programs, classes, exams and evaluations; serves as primary point of contact for vendor training to develop course content and curriculum
• Creates and manages instructional materials, manuals, guides and job aids
• Organizes and facilitates onboarding sessions for new hires
• Maintains training records and documentation in alignment with regulatory requirements and company policies

Learning and Development jobs in New Mexico

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Instructional Designer

Instructional Designer

Learning & Development Specialist

Instructional Designer – On-Call

Operations Training Manager, Delivery

Enterprise Training Manager

Training Specialist