Insurance

• Proactively identify areas of risk to ACN regarding ethical and legal practices in accordance to ACN’s Policies and Procedures. • Must have sound judgment and independent decision-making skills to facilitate investigation and case closures. • Ability to confidently communicate case decisions to Independent Business Owners (IBOs) and Customers. • Audit, analyze and monitor online IBO marketing activity, addressing concerns. • Preemptively analyze IBO organizations for fraud, manipulation of the compensation plan, gaming and overall unethical activity. • Work simultaneous investigations requiring extensive research and summary of findings. • Own investigation process through adherence of established processes and procedures. • Stays current on MLM industry regulations to better identify online violations that could negatively impact ACN. • Provide education and ongoing training to Independent Business Owner’s in accordance with ACN Policies & Procedures. • Analyze customer complaints and conduct necessary investigations to determine best solution. • Independently work cases in variety of areas involving unethical and/or fraudulent behavior. • Excellent follow-up skills (must take initiative to ensure all challenges are properly resolved). • Create and maintain accurate record of activity in Case Management System. • Remain current on all guidelines established by Management. • Demonstrate urgency to monitor and adhere to established timelines for regulatory and escalated case types. • Handle escalations and disseminate relative findings. • Must be able to independently manage 50+ case investigations of varying degrees of consequence. • Daily communication with Independent Business Owners and Customers via email, letters and phone. • Enforce and support ACN’s position when reviewing marketing materials. • Review, Analyze and use deductive reasoning along with the case management systems used by ACN to determine if new cases should be opened, worked within SLAs and IBOs should be trained on respective trends. • Collaborate and keep strong rapport with all ACN vendors to satisfy ACN and Vendor compliance requirements. • Review, Update, and validate the integrity of all processes and procedures required to fulfill needs of the Business Ethics team. • Work collaboratively with the ACN legal department. • Contribute collectively to all onboarding and training of new team members.

Ethical Assurance Specialist

• Leads IT team in analysis, programming, and configuration of applications and systems software
• Oversees execution of development and implementation of IT applications
• Consults and advises on IT application strategies
• Manages multiple IT teams and develops performance of the IT management team

Managing Director – Senior Applications Development Leader, Retirement & Insurance Solutions Technology

• Identify, schedule, and meet with policy holders in assigned region
• Prepare and submit survey reports within required timeframes
• Conduct periodic safety talks in areas of proficiency as requested by clients, associations, and manager
• Provide risk management services information and marketing information to potential and current clients
• Exhibit excellent time management skills and have the ability to work from a home office with little direct supervision
• Conduct business in a professional manner to conserve and protect the corporate assets of Builders Mutual
• Work with Territory Sales Manager in support of agents within the region

Insurance Safety Consultant – Field

• Support reinsurance processes for annuity and life insurance products, including processing death claims, administering reinsurance, performing account reconciliations, providing audit support and coordination, and generating reports and analyses
• Supporting the execution of reinsurance agreements and interpreting treaty terms to operationalize them
• Managing reinsurance risk, audit support, financial analysis, and producing reinsurance-related reports
• Participating in the orchestration of activities to develop and complete business deliverables, including developing and documenting project business requirements and translating those requirements into functional system specifications
• Administers complex reinsurance processes, validates data and files, identifies discrepancies and related audit support
• Prepares complex reinsurance financial, management and regulatory reports, and reviews the work of less experienced team members
• Interprets and validates applicability of reinsurance treaties
• Exhibits an understanding of key regulations impacting the reinsurance process
• Leads special projects related to reinsurance administration systems, legal contracts/treaties, new product launches and other initiatives
• Collaborates and maintains strong relationships with business partners
• Develops and maintains processes, procedures and tools
• Participates in risk management testing, helps to identify business risk, and may offer solutions to mitigate risks
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Reinsurance Analyst, Mid-Level

• Respond to inbound calls from prospective customers for personal line auto, home, motorcycle, and other specialty insurance policies
• Educate customers on insurance policy details such as coverage and pricing
• Prepare and bind quotes through our carriers
• Effectively problem solve and objection handle to remove barriers from the customer purchasing the policy with Jerry
• Provide attentive, high energy conversation with customers that show we are actively engaged in finding a policy that best fits each individual's needs

Licensed Insurance Sales Agent

Insurance Sales Agent

• Explores, recommends, and coordinates the insurance and potential financial assistance options available to kidney dialysis patients in a specified geographic area, while maximizing revenue for the company.
• Meets regularly with dialysis patients at the clinic(s) in the assigned region to educate and coordinate insurance options.
• Ensures patients have followed through with the application process.
• Discusses insurance options when insurance contracts are terminated.
• Completes initial Indigent waiver applications.
• Monitors all patients' insurance information to ensure that it is updated and accurate for the Accounts Receivable Department.

Insurance Coordinator

• Serve as a primary point of contact for clients, managing inbound and outbound communications
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to address their questions and/or concerns
• Calmly attempt to resolve and de-escalate any issues
• Track all call related information for auditing and reporting purposes

Seasonal Licensed Insurance Representative

• Lead and perform complex platform assurance assessments across IT General Controls (ITGC), platform engineering controls, and supporting technology services
• Conduct hands-on control testing and evaluation for emerging technology including cloud (GCP, AWS, and Azure), private cloud, IAM, CI/CD, data platforms, databases, and container platforms
• Identify and assess Consumer/Producer requirements and evaluate their implementation across enabling technologies and system-of-record governance
• Analyze evidence, document findings, assess platform risk posture, and identify technology risks related to access, configuration, deployment pipelines, data protection, and operational resilience
• Support issue lifecycle activities including root cause analysis, remediation plan review, control design improvement, evidence validation, and support remediation
• Contribute to thematic analysis across assessment outputs, threat modeling, Red Team exercises, and audit reviews
• Assist with maintaining and maturing the platform control framework across Cloud, IAM, CI/CD, Data Management, and PAM domains
• Support governance routines, audit readiness, regulatory documentation, senior reporting packages, assessment artifacts, testing documentation, and risk summaries for leadership and committees
• Build effective relationships across Technology and Control Management to drive consistent risk management practices
• Stay current on emerging technology trends, cloud control models, and regulatory expectations impacting financial institutions
• Provide guidance and mentorship to junior assessors and team members

Lead Control Management Officer – Platform Assurance

• Speak with clients over the phone or Zoom
• Help families choose life insurance coverage that fits their needs
• Work both warm inbound leads and Warm Lead leads - No Cold Calling
• Track activity and stay consistent with daily production
• Attend training and improve your sales skills

Mortgage Protection Insurance

• Commission-Only with uncapped earning potential
• Average new agents earn $800–$1,200 per policy
• Part-Time: $50K+ your first year
• Full-Time: $80K–$300K+ your first year
• Agency Owners: $200K–$500K+ annually in system-driven income

Life Insurance Specialist

• Support the day-to-day activities of the team’s Regional Directors and Senior Associates.
• Prepare presentation materials to be used in meetings with insurance clients and prospects.
• Compile performance data, portfolio commentary and analytical material in preparation for meetings or in response to client inquiries.
• Provide quality control for the data included in client reports and requests.
• Facilitate the completion of due diligence requests and client questionnaires.
• Help maintain CRM database.
• Build marketing lists for luncheons, investment forums and conferences.
• Communicate daily with internal groups, including operations, portfolio management, research, legal, compliance and marketing.

Analyst, Global Client Group – Insurance

• Meet with client members to assess their insurance needs and recommend appropriate coverage.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Build and maintain a network of client members through referrals, networking events, and community engagement.
• Participate in ongoing training and professional development to stay current with industry changes and enhance sales skills.
• Meet or exceed business development goals.

Insurance Agent, Trained

Insurance Agent

Insurance Representative

Mortgage Protection Insurance Representative

• Engage with inbound clients and financial advisors
• Conduct thorough needs analysis to identify coverage gaps and financial goals
• Recommend and sell life, long-term care, and disability insurance solutions
• Deliver a high-quality, consultative client experience via phone and virtual channels
• Partner with financial advisors and referral sources on client cases
• Explain product options, strategies, and planning concepts clearly
• Provide guidance on estate, business, and insurance planning fundamentals
• Maintain knowledge of term, whole life, UL, VUL, LTC, and DI products
• Educate clients and advisors on product features and benefits
• Assist with advanced concepts such as coverage design, 1035 exchanges, and needs analysis
• Contribute ideas to improve sales processes and marketing effectiveness
• Participate in ongoing training

Insurance Agent – Life, LTC & DI

• Work complex to intermediate payer denials requiring entry level understanding of payer reimbursement methodologies and billing guidelines
• Identify and resolve denials through research, appeal, correcting and rebilling claims
• Verify and update insurance coverage using EHR tools, payer websites, or phone calls
• Process late charges using the late charge functionality
• Generate and release complex itemized statements and medical records.
• Identify payer plan issues and work with SBO leadership to address them
• Support Lean principles of continuous improvement with energy and enthusiasm
• Deliver customer service and/or patient care in a manner promoting goodwill, timeliness, efficiency, and accuracy

Temporary Insurance Follow-up Specialist

• Own and evolve Encova’s agency automation roadmap, aligning capabilities with distribution strategy, ease-of-doing-business expectations, and market competitiveness
• Translate industry trends (IVANS, AMS platforms, raters, connectivity models) and agency feedback into clear priorities and investment recommendations
• Serve as a subject matter expert on agency technology ecosystems; influence enterprise decisions related to automation capabilities, vendor partnerships, and integration priorities
• Lead end-to-end implementation and optimization of agency automation capabilities, partnering directly with agencies, AMS providers, and connectivity vendors
• Execute and oversee key capabilities, including: download setup, validation, and stabilization, comparative rater and bridging integrations, Agency management system connectivity
• Support book roll readiness, conversions, and expansion initiatives, ensuring automation capabilities and workflows enable scalable growth
• Design and continuously improve a scalable onboarding and enablement strategy that drives adoption of automation capabilities
• Develop and maintain high-impact agency-facing and internal resources (best practices, training, job aids, communication materials)
• Partner with agent-facing teams to embed automation into agency engagement and growth strategies
• Identify and reduce friction points across onboarding, integration, and ongoing agency workflows
• Establish and monitor automation KPIs and success metrics, linking adoption to business outcomes (submission flow, efficiency, agency engagement)
• Analyze automation utilization, agency performance, and workflow gaps to drive data-informed improvements and prioritization
• Conduct ongoing needs assessments to identify capability gaps, adoption barriers, and opportunities for optimization
• Build and manage relationships with key technology and connectivity partners, ensuring performance, accountability, and innovation
• Represent Encova in industry forums, user groups, and vendor engagements to stay ahead of trends and influence future capabilities
• Lead troubleshooting and root cause analysis for agency interface issues, ensuring timely resolution and long-term fixes
• Identify and prioritize enhancement opportunities that improve agency workflows and system performance

Agency Automation Specialist – P&C Insurance

• Own Dutch’s pet insurance vertical end-to-end, including strategy, launch, growth, operations, and financial performance
• Develop the business plan for Dutch Insurance, including revenue model, margin profile, customer acquisition strategy, retention strategy, and long-term growth roadmap
• Lead the work required to make Dutch Insurance available nationally, including the path to launching in all 50 states
• Partner with legal, compliance, insurance carriers, brokers, TPAs, and other external partners to ensure Dutch’s insurance offering is compliant, scalable, and operationally sound
• Evaluate and manage insurance partnership structures, including carrier relationships, agency/broker models, underwriting partners, claims partners, and potential MGA-style opportunities
• Define the customer experience across quote, purchase, onboarding, claims education, renewal, and ongoing member engagement
• Work closely with product, engineering, marketing, lifecycle, CX, clinical, legal, and finance to integrate insurance into the Dutch member experience
• Build and optimize the insurance funnel, including pricing presentation, plan positioning, conversion, attach rate, and cross-sell opportunities
• Own the insurance P&L, including revenue, CAC, contribution margin, retention, partner economics, and operating costs
• Develop dashboards, reporting, and operating cadences to track the health of the business
• Identify new growth opportunities across Dutch’s existing member base, new member acquisition funnel, employer/affiliate channels, and strategic partnerships
• Build the team, processes, and vendor infrastructure required to scale the vertical over time
• Serve as the internal expert and executive owner for the insurance business

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