Inside Sales

• Follow-up with dealers on all eligible applications after approval.
• Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications).
• Assist the dealer as single point of contact for all communication with internal FHF teams.
• Monitor dealer behavior to pick up red flags for dealer risk.
• Travel required to dealerships based on assigned market needs.
• Support Outside Sales team with specific dealer-related initiatives to increase volume.
• Support Servicing and Collections team to handle dealer complaints or other conflicts.
• Manage the list of open applications to ensure timely follow-ups with dealers.
• Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.

Bilingual Inside Sales Associate

• Proactively hunting for new industrial sales opportunities through outbound outreach and targeted prospecting
• Identifying where to focus efforts by partnering with Strategic Marketing to develop market‑specific outreach strategies and messaging
• Engaging technical and commercial stakeholders to uncover needs and qualify early‑stage opportunities
• Collaborating closely with Regional Sales Managers to advance qualified opportunities and support deal progression
• Serving as a connective partner between customers, outside sales, and internal teams throughout the sales lifecycle
• Supporting post‑sale activities, including internal coordination, documentation, order processing, and contract‑related approvals
• Documenting activities, pipeline progress, and insights within Salesforce and other internal systems

Inside Sales Specialist

• Partner with internal teams to clarify product system requirements, product configurations, and application details for our customers
• Provide pricing support and coordination in alignment with sales strategies and approved guidelines
• Support the business development team by managing custom branding and private‑label requests from intake through fulfillment
• Serve as a trusted point of contact to help sales navigate custom complex power product and access control solutions
• Work alongside Sales, Product Management, Marketing, Technical Support, Customer Service, and Operations to setup and track special / custom product requests
• Coordinate internally to ensure accurate documentation, feasibility review, approvals, and timelines
• Support smooth handoffs between sales, operations, and customer service
• Maintain accurate records related to quotes, custom requests, and customer communications
• Support internal processes that ensure pricing, and custom product solutions are properly documented and executed
• Contribute to continuous improvement of workflows, tools, and cross‑team communication
• Manage regulatory compliance requests by following internal processes
• Work with the sales team to process product demo requests to ensure timely ship dates

Inside Sales Operations Associate

• Responsible for executing and scaling the Certified Partner motion at Genetec
• Manage the Inside Sales Representative (ISR) and Partner Account Specialist (PAS) teams
• Own the end‑to‑end lifecycle of new partners and new partner branches
• Refine and execute a structured, repeatable onboarding motion
• Ensure continuity and accountability from partner recruitment through revenue execution
• Lead and develop the ISR/PAS teams responsible for managing Certified partners
• Provide senior commercial support on complex Certified‑partner opportunities
• Create a predictable, measurable path for partners to graduate into Elite and Unified Elite status
• Own the Certified partner segment until partners demonstrate readiness for Elite alignment
• Ensure seamless transition from onboarding into ISR/PAS‑led execution

Partner Onboarding – Inside Sales Manager

• Own the full revenue metrics and market share position of your assigned portfolio.
• Drive measurable growth in applications, funded loans, and average loan size.
• Identify, quantify, and execute against performance gaps and revenue opportunities within each account.
• Diagnose structural growth blockers (e.g., product gaps, pricing, state limitations, operational friction) and escalate quantified impact to leadership.
• Forecast performance trends and proactively build action plans to achieve growth targets and defend share among assigned accounts.
• Serve as the primary relationship owner and trusted advisor for assigned clients.
• Build strong, credible relationships with operators and key stakeholders.
• Expand revenue through strategic account development, onboarding new locations, and deepening product adoption.
• Lead proactive growth conversations rather than reactive support interactions.
• Operate as the manager of your portfolio, accountable for growth, retention, and performance of assigned accounts.
• Maintain deep visibility into pipeline activity, funding trends, conversion rates, and unrealized potential.
• Develop and execute strategic account plans aligned to each partner’s opportunity.
• Ensure partners are fully trained and aligned on Zippy’s end-to-end process (marketing through funding).
• Drive operational discipline to improve pull-through, speed, and borrower experience.
• Collaborate cross-functionally to resolve systemic issues and file-level friction impacting performance.
• Track and report on key performance indicators including market share, application volume, funded volume, and revenue trends.
• Maintain accurate, actionable account and contact data in Salesforce.
• Use data to inform strategic decisions and prioritize time allocation.
• Represent client insights internally while protecting Zippy’s commercial interests.
• Provide structured feedback on product gaps, operational inefficiencies, and revenue opportunity.
• Influence cross-functional teams to prioritize initiatives that unlock portfolio growth.
• Maintain deep knowledge of Zippy’s loan process, underwriting standards, technology, and funding requirements.
• Serve as a trusted expert for both clients and internal stakeholders.
• Continuously seek learning to strengthen commercial and operational effectiveness.

Inside Sales Account Manager – MH Community Operator

• Cultivate strong relationships with our customers by managing and growing accounts.
• Find new opportunities with existing/qualified customers, win new business, and grow the territory.
• Collaborate with internal teams to deliver top-tier service, technical support, and innovative solutions.
• Prioritize selling time and results to manage your sales funnel and territory effectively.

Inside Sales Account Manager

• Meet or exceed individual and team goals
• Host training sessions for clients and their staff
• Develop and maintain business within existing territory
• Work strategically with Inside Sales Manager to drive client sales and engagement
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of competition and industry trends
• Using relationship management techniques to build client loyalty
• Persuasively sell EasyPay clients on making EasyPay their exclusive payment option

Inside Sales, Account Manager – Bilingual

• Execute on Replacement Components strategies to achieve annual sales growth targets of 15%
• Generate and qualify leads by completing outbound calls to prospective customers
• Respond to inbound inquiries by providing information about products and/or services
• Ensure customer satisfaction and repeat business by building and maintaining relationships with existing customers
• Develop and execute sales strategies and achieve sales targets in collaboration with the sales team
• Recommend products and/or services to effectively address identified customer needs
• Prepare and deliver sales presentations and demonstrations for potential customers
• Negotiate and close sales deals, ensuring favorable terms and conditions
• Ability to maintain accurate and up-to-date records of sales activities, customer interactions, and sales pipeline within a CRM system

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