Implementation Specialist

• Onboarding new customers and ensuring successful implementation of solutions
• Developing and maintaining strong relationships with assigned accounts
• Providing product training and support to customers
• Monitoring customer health and addressing issues proactively
• Collaborating with internal teams to improve customer experience
• Tracking and reporting on key performance metrics
• Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets

Implementation Manager, Data Privacy

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

• Develop automation prototype design solutions tailored to the needs of each project
• selecting and integrating MHE equipment and creating detailed system layouts
• Analyze, procure and integrate the necessary MHE equipment into the automation system
• Collaborate with Operations, Engineering, Maintenance, and site leaders to understand their specific requirements
• Analyze current material handling processes and workflows to identify opportunities for optimization
• Test the material handling automation system to ensure functionality

Senior Automation Implementation Engineer

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• As part of our Workday Practice, you’ll be a member of an energized team of advisory professionals who deliver more than just technology.
• You will specifically focus in the areas of Human Capital Management and Compensation, with knowledge and/or certifications in Workday Core HCM and Compensation functional areas.
• Leading clients through all phases of their system implementation as the Workday HCM functional expert – including business process discovery, design, configuration, and testing phases.
• Coaching client during business process design, offering options, risks, and downstream impacts related to decisions.
• Configuring the Workday system per client business requirements and Workday standards.
• Timely and accurate delivery of project deliverables and documentation.
• Collaborating on client integration design, configuration, and testing.
• Collaborating on client data migrations.
• Coaching clients in Workday project approach and act as a role model in project tasks, such as testing, data validation, issue management, and communication with project leadership.
• Proactively communicating project risks and issues to project leadership.
• Responsible for your individual professional growth and sharing knowledge with Guidehouse peers to ensure quality and professional growth thrives throughout the Workday practice.

HCM and Compensation Implementation Consultant

• Leading clients through all phases of their system implementation as the Workday Recruiting, Talent, and Learning functional expert – including business process discovery, design, configuration, and testing phases
• Coaching client during business process design, offering options, risks, and downstream impacts related to decisions
• Configuring the Workday system per client business requirements and Workday standards
• Timely and accurate delivery of project deliverables and documentation
• Collaborating on client integration design, configuration, and testing
• Collaborating on client data migrations
• Coaching clients in Workday project approach and act as a role model in project tasks, such as testing, data validation, issue management, and communication with project leadership
• Proactively communicating project risks and issues to project leadership
• Responsible for your individual professional growth and sharing knowledge with Guidehouse peers to ensure quality and professional growth thrives throughout the Workday practice

Talent, Learning and Recruiting Implementation Consultant

• Implementation Project lead for planning, design, communication, and execution of scoped requirements
• Creation and utilization of customer project plans, risk identification and remediation planning
• Responsible for internal and external program documentation
• Effectively hosts project calls & discovery workshops with onboarding clients
• Develop and execute strategies to achieve workable customer solutions in line with company goals and scope requirements
• Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization
• Management of internal and external project expectations and communication
• Organization of customization scoping, documentation, tracking, and invoicing (as applicable)
• Ensures testing of application functionality alongside the Technical Implementation Specialist
• Successful team coordination of initial customer implementation and ongoing platform upgrades
• Manage a team of technical specialists responsible for platform build and project plan execution
• Responsible for overall project quality control throughout development, maintaining brightfin delivery standards
• Establish and maintain strong business relationships with internal and external teams
• Coordinates training and lifecycle transition stages internally and externally
• Identifies business value provided by the contracted solution; understands the business objectives of customers at various stages of the relationship to align services with those objectives
• Capture system or process enhancement opportunities; document and communicate enhancements to appropriate internal stakeholders for work/cost estimations.
• Maintains up to date brightfin application technical knowledge and industry best practices
• Ensures tools are in place for optimal operational efficiency based on brightfin initiatives.

Implementation Manager

• Assist internal and external clients with requests and problems in a timely manner
• Conduct client and internal training
• Consult with clients to deliver a comprehensive solution
• Analyze existing systems, interface requirements, and business processes
• Perform implementation activities and tasks related to configuration of payroll systems
• Prepare and cleanse payroll data prior to migration between systems
• Assist with information gathering, setting up clients, enrolling employees, and loading historical information in platform
• Collaborate with other implementation consultants on simultaneous customer projects
• Help process the first few payroll periods to ensure all transactions are processed accurately
• Input data into software within required deadlines accurately
• Record necessary changes/updates as appropriate
• Ensure all internal controls and procedures are followed for accuracy
• Additional responsibilities as assigned

Payroll Implementation Specialist – HCM

• Project manage the implementation process from contracting to program launch, ensuring stakeholders are aligned and timelines are met with active support from Client Success leaders
• Act as the primary point of coordination across Affinity and Carrier teams, managing cross-functional dependencies and navigating competing priorities to keep implementations on track
• Develop a deep understanding of the implementation process and proactively identify gaps across workflows/systems
• Collaborate with Client Success leaders to deliver a positive client experience throughout the implementation process
• Work cross-functionally with Product, Marketing, Operations, Legal to ensure deliverables from various teams meet expected timelines
• Support decision making, escalating risks and blockers and making recommendations to Client Success leaders to ensure forward momentum
• Monitor progress and performance of the implementation process, communicate status updates and identified issues to the appropriate leaders
• Support Client Success leaders with detailed documentation of meetings, client-facing reporting of progress and program outcomes
• Communicate regular updates across the team to drive alignment
• Contribute to building and refining scalable implementation processes, tools, and playbooks as the partnerships function grows

Partnership Implementation Specialist

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

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