Implementation Specialist

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Lead resolution of the Customer Support team's most technically complex incidents and escalations, driving cross-functional investigations across customer architectures, platform capabilities, cloud infrastructure, and application design.
• Serve as the primary technical escalation point within Customer Support, triaging complex issues, guiding Enterprise Customer Operations Engineers through difficult troubleshooting, and ensuring critical situations are resolved with urgency and technical depth.
• Develop and maintain technical runbooks, support playbooks, automation, and knowledge base resources that improve resolution speed, consistency, and team capability.
• Participate in on-call rotation and serve as the senior technical resource during high-severity incidents, coordinating response across internal teams and communicating clearly with affected customers.
• Identify recurring operational issues and partner with Platform Engineering and Product to address root causes, reduce support burden, and improve platform reliability at scale.
• Partner with customer engineering teams to provide expert-level troubleshooting guidance, architectural context, and operational recommendations that improve long-term customer health.
• Navigate government change control processes, ATO-bounded environments, and classification-level constraints on behalf of customers and in coordination with internal teams.
• Mentor Enterprise Customer Operations Engineers through technical coaching, case reviews, and knowledge sharing that builds team capability and a culture of operational excellence.
• Collaborate with Implementation Engineering on complex onboarding transitions to ensure operational risks are identified and addressed before customers move to production.

Senior Enterprise Customer Operations Engineer

• Serve as a key member of the owning technical aspects of direct customer deployment implementations
• Develop in-depth technical knowledge of Second Front products and represent 2F internally and externally as a trusted subject matter expert on the Federal team
• Identify areas for improvement in our onboarding or customer support processes and engage with product teams to align roadmaps with demand signals
• Onboard our customers’ apps into GameWarden for security scanning, deployment configuration and development of accreditation products
• Configure and perform customer deployments in the cloud environments
• Work with on-premises hardware to prepare and install devices with secure OS and Kubernetes

Forward Deployed Engineer – Implementation Focus

• Lead enterprise customer implementations from project initiation through go-live and hypercare.
• Serve as the primary implementation owner and customer-facing lead for assigned customer projects.
• Facilitate requirements gathering sessions and translate business objectives into implementation plans and delivery milestones.
• Develop project schedules, implementation roadmaps, risk mitigation plans, and customer communication strategies.
• Partner with Sales, Product Management, Engineering, Customer Success, and Support to ensure successful project execution.
• Assist with solution scoping, implementation planning, and Statement of Work (SOW) development for new and existing customers.
• Coordinate testing activities including User Acceptance Testing (UAT), transaction validation, defect management, and deployment readiness reviews.
• Lead go-live planning, deployment execution, and hypercare activities to ensure successful customer adoption.
• Manage project risks, issues, dependencies, and escalations while maintaining alignment with customer expectations and business objectives.
• Facilitate executive and stakeholder communications, providing regular status updates, implementation metrics, and risk assessments.
• Advise customers on implementation best practices, change management considerations, and operational readiness activities.
• Contribute to the continuous improvement of Exostar’s implementation methodology, delivery framework, templates, and playbooks.
• Work cross-functionally with Product and Engineering teams to communicate customer feedback, identify process improvements, and influence future platform enhancements.
• Mentor team members by sharing implementation best practices, customer engagement strategies, and delivery expertise.
• Ensure compliance with Exostar’s security standards and customer-specific regulatory requirements throughout all phases of implementation.

Senior Enterprise Implementation Specialist

• Implement and deliver ALEX to customers
• Troubleshoot customer issues and resolve them delightfully
• Collaborate with internal teams to find helpful solutions
• Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software
• Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them
• Build excellent rapport with customers
• Communicate project schedules and progress to customers so that they always know where we are in completing each release
• Think at least two steps ahead to try to make everyone’s lives smoother and happier
• Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it

Implementation Manager

• perform the technical implementation of Baxter Care Communications products.
• lead and perform implementation of Baxter’s Care Communications products and integration of their partners’ applications/systems.
• lead network architecture, system fail-over, and other technical system design discussions with customer PMO, IT, MIS or bio-med departments, installation contractors, and other trades as required.
• work with customer IT departments to assess and evaluate network security needs and develop policies and procedures for ensuring the integrity of specified customer servers, device infrastructure, and network topology.
• lead technical aspect of team-based projects, managing dynamic deployments of advanced features and applications which can include customized integrations, evolving configurations, and adapting system functionality to best meet clinical workflow requests.
• perform site surveys, RF surveys, develop system integration plans using multiple vendor products.
• review system designs to ensure accuracy and performance integrity.
• provide oversight, training and direction to internal and external contractors as assigned during implementations to ensure installations meet Care Communications requirements.

Senior Implementation Engineer

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist 2

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

• Onboarding new customers and ensuring successful implementation of solutions
• Developing and maintaining strong relationships with assigned accounts
• Providing product training and support to customers
• Monitoring customer health and addressing issues proactively
• Collaborating with internal teams to improve customer experience
• Tracking and reporting on key performance metrics
• Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets

Implementation Specialist jobs in Virginia

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Senior Implementation Specialist

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Senior Enterprise Implementation Specialist

Implementation Manager

Senior Implementation Engineer

Implementation Specialist 2

Senior Implementation Specialist

Implementation Manager, Data Privacy