Implementation Manager, Data Privacy

Lavendo

Implementation Manager focused on onboarding new customers at a data privacy SaaS company. No sales quotas, just exceptional customer satisfaction and support for enterprise clients.

Posted 5/31/2026full-timeFalls Church • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Onboarding new customers and ensuring successful implementation of solutions
Developing and maintaining strong relationships with assigned accounts
Providing product training and support to customers
Monitoring customer health and addressing issues proactively
Collaborating with internal teams to improve customer experience
Tracking and reporting on key performance metrics
Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets

Requirements

What you’ll need

Bachelor's degree in Business, Computer Science, or related field
3-5 years of experience in customer support, customer success or implementation management in Enterprise SaaS or technology companies
Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.)
Excellent communication and interpersonal skills
Problem-solving and analytical abilities
Ability to work from the office in Falls Church, VA, 3 times per week

Benefits

Comp & perks

Competitive salary: $85,000-$115,000 per year (negotiable depending on your experience)
Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
401(k) plan with a match program
Hybrid schedule (3 days per week) and paid vacation
Company-paid life insurance coverage
Tuition reimbursement program
Rapid career growth opportunities (Director of Customer Success)
No sales quota or revenue targets - your focus will be on customer advocacy, adoption, and long-term success
Collaborative company culture and supportive, inclusive environment
Company-paid events, celebrations, and in-office dinners
Opportunity to make a significant impact in the field of data privacy and AI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcustomer successimplementation managementEnterprise SaaSproduct trainingperformance metricsanalytical abilities

Soft Skills

communication skillsinterpersonal skillsproblem-solvingrelationship management

Certifications

Bachelor's degree