Implementation Specialist

• Act as an application and solution specialist for the ONESOURCE Pagero platform
• Deliver end-user and super-user training
• Manage several projects in parallel, supporting pre-sales activities and software demonstrations
• Customize and configure applications according to specifications
• Design, develop, and document project deliverables
• Participate in application configuration, implementation, and testing

Implementation Consultant, E-Invoicing

• Meet with customers to determine business and technical needs
• Recommend optimal system configuration and business processes based on industry best practices
• Prepare and present implementation plans for customer approval
• Manage and execute implementation plans, including directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes, and managing overall engagement
• Train client personnel on use of software solutions and business practices
• Build and maintain client relationships supporting their use and application of Thomson Reuters Tax & Accounting products
• Keep product and industry knowledge up to date
• Manage logistics and administrative tasks for all engagements

Implementation Consultant, Audit Suite

• Serve as the project manager on complex engagements from start to finish, while also acting as a consultant on simple to moderately complex studies.
• Independently discuss complex business and research issues with clients.
• Build rapport quickly, demonstrate responsiveness, and earn client trust through strong project management abilities.
• Apply research results to uncover insights that inform business strategy.
• Utilize a variety of research methodologies to generate insights and communicate findings effectively to clients.
• Foster strong client loyalty through exceptional engagement execution, client service skills, and the ability to independently navigate complex issues.
• Create analysis plans for moderately complex studies—identifying relevant data, synthesizing information, and conveying a compelling narrative.
• Adopt and apply a structured storytelling process to develop impactful deliverables for moderately complex engagements, and present findings clearly, concisely, and persuasively.
• Generate additional business by building client trust through outstanding service.
• Understand clients’ businesses and objectives, offering strategic suggestions and value-added consulting.
• Effectively oversee the financial goals and profitability of each engagement.
• Independently develop simple proposals, including scope, pricing, and deliverable planning.
• Successfully lead an engagement team and support the development of team members by setting clear expectations, delegating appropriately, and holding others accountable.
• Provide internal training and train clients on various methodologies, offering research recommendations as needed.
• Lead or partner with others to elevate the quality of work—providing inspiration, setting clear expectations, delegating effectively, and ensuring accountability.
• Demonstrate genuine sensitivity, support, and encouragement for colleagues, along with consistent professional maturity.
• Align diverse stakeholders around a common vision and path forward.
• Lead productive conversations, drive toward consensus, and work through areas of misalignment.
• Apply business acumen, critical thinking, and influential written and verbal communication skills throughout the engagement.
• Convey ideas in a way that leads to productive conversations and decisive action.

Senior Research and Implementation Manager

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Coordinates, drives and monitors due diligence, implementation planning and implementation execution of Ventures Programs
• Collaborates with cross-functional teams to develop due diligence and implementation plans
• Acts as an advisor to ensure on time delivery, accurate scope, in budget and all governance followed
• Directs the program team regarding projects, tasks, and operations
• Maintains Huntington’s strong risk culture through early identification, communication and proactive management and mitigation of risks
• Identifies and mitigates obstacles and escalates as needed to move the program forward
• Performs other duties as assigned

Ventures Diligence and Implementation Manager

• Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed.
• Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
• Process production files within 2 business days, as assigned.
• Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned.
• Create and update file tracking with the most recent communication.
• Follow up on files in testing every week.
• Using FM to create a comprehensive account structure, as needed.
• Follow up on pending file requests every 2 weeks.
• Archiving file tracking and send IT sFTP archive request after 8 weeks of no response.
• Send weekly follow ups on active testing requests with no response.
• Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed.
• Request sFTP credentials from IT, as needed.
• Analyze and map changes for integration files, as assigned.
• Other duties/projects as assigned individually or as a team.

File Implementation Specialist

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

Customer Enablement & Implementation Manager

• Selected candidate is expected to report to a specific location on a full-time basis
• Collaborate with teams to drive engineering innovations

Senior Implementation Engineer – Advanced Manufacturing

• Meet with customers to determine business and technical needs
• Recommend optimal system configuration and business processes
• Prepare and present implementation plans for customer approval
• Manage and execute implementation plans including directing staff resources
• Train client personnel on use of software solutions and business practices
• Build and maintain client relationships
• Keep product and industry knowledge up to date
• Manage logistics and administrative tasks for all engagements
• Travel to customer onsite premises when required

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