Implementation Specialist

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Gathers appropriate information from clients and vendors to ensure accurate and effective user set up.
• Works with internal stakeholders to relay information
• Serves as the primary liaison with clients, providers and internal stakeholders to continuously communicate and keep all parties up to date on relevant implementation details. This includes preparing reports on progress and problems and coordinating project team meetings as appropriate
• When requested or apparent, facilitates the implementation of current clients to new providers as appropriate

Implementation Project Consultant

• Assist in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients
• Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals
• Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services
• Partner with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy
• Ensure client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations
• Create solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements
• Clarify client intent regarding benefit plan design, account structure, reporting and communications
• Gather, translate, and input client requirements into Cigna operating systems
• Serve as Subject Matter Expert for (RFP) Response for Proposals
• Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets
• Adhere to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity

Pharmacy Implementation Manager – Client Account Support Advisor

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist 2

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

• Oversee the entire client implementation process, from post-sale to completion.
• Collaborate with different departments to address any issues that may arise during implementation.
• Set and manage client expectations using the implementation timeline.
• Provide technical training and support for HRIS and initial payroll processing.
• Work closely with sales and operations teams to ensure smooth implementation, as promised.
• Organize and complete all required implementation documentation.
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service.
• Ensure weekly deliverables are met according to the established timeline.
• Handle and resolve client issues and requests, following up until resolved.
• Ensure complete client satisfaction throughout the process.

Implementation Specialist jobs in Arizona

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Senior Implementation Specialist

Implementation Project Consultant

Pharmacy Implementation Manager – Client Account Support Advisor

Implementation Specialist 2

Senior Implementation Specialist

Payroll Implementation Specialist