IT Support

• Manage external MSP vendors and assess that resources are allocated appropriately.
• Assess and evaluate existing user hardware and provide recommendations for acquisitions or disposals to improve efficiency and security.
• Serve as the primary point of contact for desktop support to enterprise users, ensuring timely resolution of user issues and minimal operational disruption.
• Act as a liaison between staff and external IT consultants to facilitate troubleshooting and problem resolution.
• Collaborate with third-party vendors to resolve technical issues with various systems.
• Develop, implement, and audit technical procedures and documentation standards.
• Track hardware assets, software licenses, networks and endpoint devices throughout their operational lifecycle.
• Oversee the configuration and customization of the company’s MS Dynamics CRM to ensure streamlined workflows.
• Administer and manage the Azure environment, including Entra ID (formerly Active Directory), Virtual Machines, Storage Accounts, Networks, Databases, and App Services.
• Evaluate resource utilization and performance metrics, proactively identifying and recommending solutions to resolve bottlenecks within Azure resources.
• Diagnose constraints on Azure resources for utilization and performance.

Information Technology Manager

• Provide first-level technical troubleshooting support to resolve general internal ISBH IT and/or system support issues via telephone, chat, remote communication tools, as well as in person.
• Ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner.
• Responsible for account management, including resetting passwords, unlocking accounts, modifying user groups, creating accounts, disabling accounts, deleting accounts, and troubleshooting account problems/issues.
• Research and resolve all assigned technical issues in a timely and efficient manner, and/or escalate the issue to tier 2 support as appropriate.
• Appropriately document all customer interactions within each assigned help desk ticket.
• Installs, updates, tests, and configures software components for end users as necessary.
• Apply diagnostic tools, skills, and experience to aid in troubleshooting and resolving all assigned technical issues.
• Test fixes to technical issues to ensure problem resolution and customer satisfaction.
• Perform ongoing preventative maintenance on endpoint devices as required.
• Build new endpoint devices as necessary, following published procedures, to support new hires and/or ongoing device refresh cycles.
• Rebuild existing endpoint devices as necessary, following published procedures, to support device reuse and/or issue resolution.
• Appropriately wipe endpoint devices, following published procedures, in support of device recycling and/or device refresh cycles.
• Work on special IT or technology projects as assigned.
• Log all support calls and interactions into the helpdesk ticketing system.
• Provide technical training on ISBH systems for all staff, including new hire orientation, new systems rollout, and special projects or initiatives as necessary.
• Follow up with end users post ticket resolution to help ensure customer satisfaction.
• Maintain appropriate IT inventory documentation and update the inventory system in a timely manner as changes occur.
• Remove viruses and/or infected files as appropriate and communicate with staff regarding potential risks.
• Adhere to the ISBH Confidentiality Policy.
• Participate in New-Hire Orientation as needed.
• Other technology projects and tasks as assigned by the supervisor.
• Travel to offices throughout the service area is required.

Help Desk Technician

• Provide first- and second-level support for business systems such as Salesforce, NetSuite, Dayforce, and others.
• Troubleshoot application issues, including login/access problems, data entry errors, report generation issues, and workflow inconsistencies.
• Escalate software bugs, outages, and configuration requests to internal application admins or external vendors as needed.
• Monitor incoming tickets, ensure accurate logging and categorization, and maintain SLAs for response and resolution.
• Assist users in navigating system interfaces and business workflows.
• Communicate changes, outages, and fixes related to business applications in collaboration with IT and business owners.
• Create and update user-facing documentation and FAQs in the IT knowledge base.
• Partner with internal product owners, IT Business Analysts, and Admin teams to relay end-user feedback and pain points.
• Identify opportunities to reduce support volume through automation, documentation, or system enhancements.
• Participate in testing of new features, integrations, or releases for supported platforms, as requested.

IT Product Support Specialist

• Managing the full vehicle lifecycle from OEM ordering and factory coordination
• Collaborating with vendors to coordinate vehicle customization and installation
• Processing and tracking OEM purchase orders
• Arranging logistics for vehicle delivery
• Inspecting and documenting completed upfits for quality assurance

Upfit Specialist – Fleet Operations Buyer

• Lead solutions to design and implement cloud architectures, networking, security, and cost optimization strategies.
• Lead multi cloud operational teams in high availability, mission critical environments.
• Provide leadership and direct to implement and manage services requiring federal cybersecurity frameworks, including FISMA, FedRAMP, NIST SP 800 53, and Zero Trust.
• Implement and manage multi-disciplinary teams to ensure daily use of ITIL, Agile, and DevSecOps methodologies.
• Manage complex technical programs and initiatives with competing priorities and evolving requirements.
• Serve as the accountable leader for a large-scale cloud platform enterprise ensuring daily communication, stakeholder management, and executive briefings.

IT Program Manager – Enterprise Cloud Platform Technology Leader

• Lead the planning, execution, and delivery of IT audit and cybersecurity projects
• Manage project schedules, deliverables, risks, and stakeholder communications to ensure successful contract performance
• Coordinate cross-functional teams and monitor project progress against contractual requirements
• Support IT audit activities, cybersecurity assessments, and compliance initiatives aligned with federal regulations and industry best practices
• Prepare project status reports, executive briefings, and client deliverables
• Foster strong client relationships while ensuring quality, timeliness, and mission success
• Serve as the primary liaison between audit teams, program stakeholders, and leadership throughout the full audit lifecycle, from planning through reporting
• Coordinate audit requests, documentation, and stakeholder responses to ensure timely and accurate support of audit activities
• Perform audit readiness activities, including reviewing prior audit findings, assessing internal controls, and researching applicable federal regulations and industry best practices
• Analyze audit trends, findings, recommendations, corrective actions, and internal control activities to identify risks and opportunities for continuous improvement
• Track audit findings and corrective action plans, conduct independent verification and validation of remediation efforts, and prepare documentation supporting audit closure
• Partner with technical and business stakeholders to implement, document, and evaluate the effectiveness of internal controls and corrective actions
• Develop and maintain project dashboards, status reports, meeting agendas, minutes, and other project documentation to support executive reporting and audit governance
• Maintain centralized repositories for audit documentation, deliverables, and supporting evidence to ensure information is organized and readily accessible
• Facilitate meetings with government stakeholders, communicate audit status and key milestones, and coordinate feedback on audit findings and reports
• Support audit metrics, reporting, and reconciliation activities to provide leadership with accurate visibility into audit performance and compliance status

IT Audit Project Manager

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issues
• Escalate unresolved issues to appropriate internal teams (e.g. engineering, security)
• Acquire, provision, and manage endpoint and hardware inventory and lifecycle
• Provision and de-provision employee identity and access
• Troubleshoot local and cloud based application issues
• Create and improve technical documentation for internal systems, procedures, and end-user solutions
• Perform audits of permissions and access across IT systems
• Partner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCI
• Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives
• Maintenance of network and related systems
• Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders

IT Engineer

• Designs enterprise architecture to enable strategic or tactical transformations
• Applies leading-edge principles, theories, and concepts
• Works on unusually complex problems and provides highly innovative solutions
• Mentors or supervises employees in both company and technical competencies

Lead Enterprise Architect

• Designing the EITO architecture necessary to facilitate enterprise IT critical operations
• Stand up and lead the EITO Architecture Review Board
• Lead IT Service Management and IT Operations Management technology tool integration across the EITO ecosystem to ensure
• Lead architecture efforts needed to transition to a single unified Service Now instance
• Drive AI solutions across our technology and tools
• Spearhead Digital Product Release across IT Service Management
• Drive strategic architecture to enable enterprise Artificial Intelligence Operations (AIOps)

Lead Enterprise Information Technology Operations Architect

• Take primary responsibility for IT projects from initiation through implementation and operational handoff, with accountability for successful delivery.
• Own project scoping, task definition, sequencing, and dependency tracking with guidance from IT leadership as needed.
• Track milestones, risks, and issues; proactively address delivery challenges and escalate when appropriate to keep projects on schedule.
• Ensure assigned projects meet agreed-upon scope, schedule, and quality expectations.
• Serve as the day-to-day IT project contact for internal stakeholders and business teams.
• Participate in requirements gathering and discovery discussions to understand business needs and implementation requirements.
• Communicate project status, risks, and next steps clearly and consistently to project stakeholders.
• Coordinate delivery efforts across internal IT functions including Infrastructure, Operations, Cybersecurity, Expert Solutions, and Asset Management.
• Partner with Legal, HR, Workplace Services, and other departments to support successful project execution.
• Coordinate with vendors, service providers, and external partners to support project timelines and deliverables.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.
• Support effective handoff to operations and support teams at project completion.
• Contribute to lessons learned and continuous improvement efforts within the PMO.

IT Project Manager

• Support the Department of Transportation (DOT) Office of the Chief Technology Officer where you’ll ensure they are using the most cost-effective and efficient technology to meet current and future information needs.
• Ensure the alignment of IT investments with the office’s strategic goals and objectives.
• Create, update, and maintain a modernization plan for existing IT systems that includes scope, an implementation strategy, schedule, results-oriented goals, and measures.
• Conduct analyses of previously implemented systems, ensuring each system is meeting customer and business needs, and identify areas for innovation.

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.

IT Manager

• managing the branch pipeline
• supporting Wealth Management Lending Officers
• ensuring regulatory compliance
• contributing to team productivity and process improvement
• serve as a central liaison between clients, financial advisors, and sales teams

Wealth Management, Credit Administrator

• Answer and respond to customers' requests via phone and email
• Identify, research, and resolve customer issues
• Provide accurate and timely ticket documentation
• Meet and exceed required metrics and Service Level Agreements (SLAs)
• Provide timely updates and follow up to customers
• Escalate to internal representatives or system support specialists when appropriate
• Identify and appropriately communicate recurring problems
• Evaluate and prioritize customer problems and complaints
• Comply with documented regulations, processes, and procedures

Help Desk Specialist

• Develop and maintain the architecture vision, strategy, and roadmap for Aritzia’s digital commerce, mobile apps, content, search, client data, POS, and omnichannel capabilities, upgrading legacy systems into cloud-native, microservices-based, and headless ecosystems
• Partner strategically with business and technology leaders to shape initiatives that modernize and transform our digital and retail capabilities
• Evangelize emerging technologies and industry trends, influencing Aritzia’s roadmap to maintain a competitive edge through cutting-edge solutions
• Embed AI and ML capabilities into the technology ecosystem, driving automation, predictive insights, and intelligent decision-making
• Translate corporate strategy into actionable technology direction and ensure architecture investments deliver tangible business value
• Influence and guide solution architects and engineering teams, ensuring design consistency, scalability, and alignment with global principles
• Drive modernization across retail and digital, ensuring flexibility and future-readiness
• Collaborate closely with peers across the Technology Division to ensure end-to-end integration across retail and digital commerce capabilities
• Facilitate knowledge sharing and collaboration through engineering communities of practice and lead the creation and adoption of engineering best practices

Senior Principal Enterprise Architect, Digital Commerce & Marketing

• Develops and executes audit programs focused on cybersecurity risks, IT controls, and technology processes
• Prepares clear, executive-ready reports that highlight cybersecurity risks and provide applicable recommendations
• Collaborates with IT, cybersecurity, risk, and business stakeholders to validate findings, support remediation, and monitor progress
• Manages and develops a team of IT auditors, providing direction, coaching, and performance oversight
• Determines audit approach, resource allocation, and timelines
• Promotes continuous improvement in audit practices while maintaining regular communication with senior leadership and cross-functional teams.

Internal Audit Manager – Technology

• Diligently implement our business development and pursuit process on high-profile and complex strategic opportunities for the BOU, sector, or Region.
• Collaborate with Growth Leaders, Sectors Leaders, Account Managers, Project Managers, Strategic Pursuits team in developing distinctive value propositions and win themes that clearly differentiate Stantec.
• Collaborate with teaming partners and subconsultants to develop qualifications that will position Stantec’s team for success.
• Lead pursuit team in key pre-RFP qualifying activities, such as client, competitor, and market research; identifying and tracking top client capital plans.
• Actively work with pursuit team to develop and implement pursuit-specific capture plans such as documenting due diligence in project brief, developing win plan, conducting SWOT analysis, preparing an executive summary, conducting preliminary go/no go and strategy review, and identifying the execution team.
• Plan, organize, and direct all elements of the proposal including analyzing the client request, developing a response plan, initiating follow-up go/no go, facilitating strategy review, conducting kick-off meeting, managing and contributing to response sections, lead in-progress reviews, prepare red team review package, incorporate red team input, schedule pricing reviews, and ensure on-time response delivery.
• Lead and organize interview preparation (in-person or virtual) to deliver winning presentations and effectively communicate our proposal story.
• Create and modify existing materials and write content to effectively communicate services, capabilities and market-specific messages.
• Early involvement in the client pursuit process to develop an overall action plan that includes due diligence, profiles of decision-makers and influencers, competitor analysis, project-specific win plan (client issues, features, benefits, and proof statements), strategic teaming plan, and spearhead the preliminary go/no go and strategy review.
• Leverage Stantec’s company wide network to identify and showcase unique capabilities and resources, collaborating with the pursuit team to develop innovative solutions that address client challenges and create a distinctive competitive advantage.
• Support account managers and sector leaders in developing pursuit-specific client engagement strategies and messaging.
• Ensure pursuit strategies and materials align with corporate brand standards, messaging, and positioning.
• Partner with marketing, communications, and public relations teams to support thought leadership, award submissions, and high-visibility marketing initiatives tied to strategic pursuits.
• Leverage firmwide networks to identify expertise, innovations, and differentiators that strengthen pursuit narratives.
• Display creativity in applying graphics (such as photos, graphs, charts, etc.) to improve communication in written documents and provide direction to the graphic design team as needed.
• Ensure all pursuit documents comply with our corporate branding guidelines and client confidentiality requirements.
• Track and evaluate pursuit performance, including win/loss outcomes, trends, and lessons learned.
• Lead or support post-pursuit debriefs and apply insights to improve future pursuit strategies and outcomes.
• Work with pursuit team to regularly monitor pursuit spending and report and address any significant variances.
• Share promotional materials, information, knowledge, and best practices with other Pursuits and Marketing team members.

IT Support jobs in Washington

See all jobs on JobTailor

Information Technology Manager

Help Desk Technician

IT Product Support Specialist

Upfit Specialist – Fleet Operations Buyer

IT Program Manager – Enterprise Cloud Platform Technology Leader

IT Audit Project Manager

Senior SOX Manager – IT

Help Desk Agent

IT Engineer

Lead Enterprise Architect

Lead Enterprise Information Technology Operations Architect

IT Project Manager

IT Project Manager

Enterprise Architect

IT Manager

Wealth Management, Credit Administrator

Help Desk Specialist

Senior Principal Enterprise Architect, Digital Commerce & Marketing

Internal Audit Manager – Technology

Pursuit Manager, Federal