Help Desk Specialist

General Dynamics Information Technology

Help Desk Specialist providing remote technical support to customers for the Federal Energy Regulatory Commission. Answering requests via phone and email, while resolving issues and maintaining documentation.

Posted 6/16/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $35 per hourWebsite

About the role

Key responsibilities & impact

Answer and respond to customers' requests via phone and email
Identify, research, and resolve customer issues
Provide accurate and timely ticket documentation
Meet and exceed required metrics and Service Level Agreements (SLAs)
Provide timely updates and follow up to customers
Escalate to internal representatives or system support specialists when appropriate
Identify and appropriately communicate recurring problems
Evaluate and prioritize customer problems and complaints
Comply with documented regulations, processes, and procedures

Requirements

What you’ll need

5+ years of related experience
US Citizenship Required
Bachelor's Degree and/or 5+ year experience in help desk/call center environment
Strong problem-solving skills
Team player with a strong commitment to customer satisfaction

Benefits

Comp & perks

Health insurance
401(k) plan with company match
Flexible work weeks
Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life and accidental death and dismemberment insurance
Critical illness and business travel and accident insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

problem-solvingteam playercustomer satisfaction