IT Support

• Leading strategic, complex, platform opportunities.
• Identifying and analyzing key systems, dependencies, and integration points within the overall solution landscape, developing solution maps.
• Providing expert guidance to sales and deal teams on how to differentiate with Workday technology.
• Collaborating across functional groups (Value Management, Services, Customer Success Management) to create customer experiences that build long-term, sustainable relationships.

Enterprise Architect

• Establish and own architecture strategy, principles, standards, and roadmaps for assigned domains to improve business capability maturity, reduce redundancy, and enable sustainable transformation.
• Translate business priorities into target-state architectures, transition plans, and investment-aligned technology direction, including business capability, value stream, and system landscape views.
• Define architecture requirements, decision frameworks, and acceptance criteria that guide solution design and support consistent delivery outcomes across programs and platforms.
• Drive portfolio rationalization and platform evolution by assessing current-state capabilities, business value, functional overlap, costs, and vendor options, and by recommending invest, consolidate, replace, or retire actions.
• Define enterprise data, process, and integration guardrails across the corporate systems landscape to improve interoperability, data quality, end-to-end process effectiveness, and readiness for AI-enabled use cases.
• Provide architectural leadership in the selection of platforms, third-party solutions, and AI-enabled capabilities, including copilots, workflow automation, and decision support aligned to enterprise direction and business value.
• Lead architecture forums, review boards, and working groups; manage standards and exceptions; and influence decisions across stakeholders to achieve coherent, scalable enterprise outcomes.

Senior Staff Enterprise Architect – Corporate Systems

• Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.
• Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
• Support and troubleshoot Office 365 applications.
• Manage user accounts in Active Directory and Microsoft 365.
• Collaborate with senior IT staff on infrastructure projects and system upgrades.
• Ensure compliance with IT security policies, including backup and recovery procedures.
• Configure and support AV systems, projectors, conference room technology, and presentations.
• Track assets, manage IT inventory, and assist with procurement of hardware/software.
• Maintain accurate and detailed documentation in the IT ticketing system.
• Provide staff training on technology tools and IT best practices.

IT Helpdesk Support Specialist

• Working under moderate to minimal supervision, the IT Technician II is responsible for advanced troubleshooting, system upgrades, end-user support, and hands-on hardware and software maintenance.
• This role provides elevated technical assistance, participates in IT projects, supports infrastructure improvements.
• The IT Technician is expected to diagnose complex issues, recommend solutions, and ensure a high level of service across the organization.
• Ensure, implement, and maintain CMMC compliance across systems and processes, including ongoing monitoring, documentation, and user support to meet mandated cybersecurity requirements.
• Serve as front line and escalation point for advanced technical issues beyond Tier I support levels
• Perform advanced troubleshooting across desktops, laptops, printers, network devices, and business systems
• Participate in IT infrastructure projects including deployments, upgrades, and system rollouts
• Perform root cause analysis and propose long-term corrective actions
• Assist in maintaining, updating, and improving IT documentation and procedures
• Mentor and provide guidance to IT Technician I team members
• Collaborate with vendors and internal teams to resolve complex issues
• Install, configure, and support a broad range of hardware and software systems
• Maintain accurate and detailed ticket records and ensure timely resolution of support cases
• Support cybersecurity initiatives including patching, antivirus, and security hardening

IT Technician – On-site

• Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals.
• Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives.
• Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies.
• Drive growth by identifying value driven opportunities within the existing customer base.
• Lead the technical discovery process to assess current environments and recommend solutions based on best practices.
• Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies.
• Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions.
• Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met.
• Support pre/post-project activities, including customer discovery, training, and managed services.
• Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth.
• Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.

• Ensure all claims within the unit meet or exceed quality and regulatory requirements.
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data.
• Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish #1.
• Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing.
• Identify and implement staff development and training needed to support an effective succession plan.
• Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities.
• Delegate authority to appropriate levels.
• Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports.
• Monitor and reinforce behavior that furthers technical and customer service performance expectations.
• Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers.
• Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation.
• Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Claims Unit Manager – Auto

• Own the full network lifecycle — from design through to operations, not just delivery
• Step into a true SME role with visibility and influence across infrastructure decisions
• Work hands-on with modern Cisco technologies, including SD-WAN transformation
• Drive real impact by building internal capability and reducing vendor reliance
• Gain exposure to enterprise-scale, multi-site environments and cross-functional initiatives
• Based in a major tech hub (e.g., Toronto, US, or Ireland), this is an attractive opportunity for candidates looking to work on modern Cisco technologies and SD-WAN transformation within an enterprise-scale environment.

Senior IT Infrastructure Administrator, Networking

• Own the full network lifecycle — from design through to operations, not just delivery
• Step into a true SME role with visibility and influence across infrastructure decisions
• Work hands-on with modern Cisco technologies, including SD-WAN transformation
• Drive real impact by building internal capability and reducing vendor reliance
• Gain exposure to enterprise-scale, multi-site environments and cross-functional initiatives

• Own the full network lifecycle — from design through to operations, not just delivery
• Step into a true SME role with visibility and influence across infrastructure decisions
• Work hands-on with modern Cisco technologies, including SD-WAN transformation
• Drive real impact by building internal capability and reducing vendor reliance
• Gain exposure to enterprise-scale, multi-site environments and cross-functional initiatives
• This role exists to strengthen internal expertise and reduce reliance on external vendors, placing you at the center of critical infrastructure transformation initiatives.
• You’ll operate as a true Subject Matter Expert and technical escalation point, leading troubleshooting, optimizing performance, and driving continuous improvement across the network estate.
• Beyond delivery, you’ll play a key role in enabling the wider team through knowledge transfer, documentation, and best practices.

• Lead the cloud platform team to bring consistency across AWS and Azure, moving from varied legacy practices to a single operating model built around automation, Infrastructure as Code and aligned delivery pipelines.
• Focuses on making cloud platforms reliable, supportable and ready for long term product growth.
• Direct involvement in a funded three year Azure migration programme with defined product scope.
• Ownership of how cloud platforms are run, not just how they are built.
• Combination of leadership and hands on technical decision making.
• Exposure to multiple SaaS products transitioning from legacy infrastructure.
• Opportunity to standardise and scale cloud practices across a mid sized fintech organisation.

IT Infrastructure Manager, Cloud Platform

• This role sits at the centre of a multi year Azure migration programme, moving several core products from legacy data centres into a modern cloud platform.
• As IT Infrastructure Manager for Cloud Platform, you will be responsible for how these environments are operated, standardised and scaled once delivered.
• You will lead the cloud platform team to bring consistency across AWS and Azure, moving from varied legacy practices to a single operating model built around automation, Infrastructure as Code and aligned delivery pipelines.
• This is not a pure build role. It focuses on making cloud platforms reliable, supportable and ready for long term product growth.
• It suits someone currently operating as a Cloud Platform Manager, Lead Cloud Engineer or Infrastructure Manager in an enterprise or SaaS environment, who wants broader ownership.
• It offers exposure to a defined transformation programme, but with long term responsibility for platform operations and standards beyond the initial migration.

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Define and lead the multi-year strategy for the threat intelligence program aligned with the organization's risk appetite and business objectives.
• Identify capability gaps, prioritize initiatives (e.g., automation, dark web monitoring, intel fusion), and build a roadmap for maturity.
• Collaborate with leadership across Security Operations, Risk, and IT to ensure strategic alignment and measurable outcomes.
• Lead the Threat Intelligence team in identifying, analyzing, and reporting on cyber threats, adversaries, and vulnerabilities relevant to our organization.
• Develop and mature the organization’s threat intelligence program, including frameworks, policies, and procedures.
• Integrate intelligence findings into security operations, incident response, vulnerability management, and risk assessments.
• Oversee the development of threat intelligence products such as alerts, briefs, and reports tailored to stakeholders at various levels.
• Collaborate with SOC, Incident Response, Risk, Vulnerability Management, and executive leadership to provide actionable threat insights.
• Maintain relationships with external threat intelligence providers, ISACs, government entities, and industry peers.
• Lead intelligence-driven threat hunting and enrichment of security alerts with contextual data.
• Provide mentorship and guidance to team members, fostering skill development and growth.
• Ensure compliance with applicable regulations and data privacy requirements related to intelligence collection and use.
• Oversee day-to-day threat intelligence collection, analysis, and dissemination activities, ensuring timely and actionable outputs.
• Supervise the creation of threat assessments, actor profiles, and intelligence reports that inform defense strategies and executive decision-making.
• Ensure integration of threat intel into incident response, threat hunting, and vulnerability management functions.
• Establish and maintain trusted partnerships with internal teams and external sources such as ISACs, government agencies, vendors, and peer organizations.
• Promote cross-functional threat intelligence sharing to enhance situational awareness and early warning capabilities.
• Represent the organization in intelligence-sharing communities and influence standards or best practices when possible.
• Expand Global threat intelligence briefing and participate in Cyber Security Awareness activities.
• Lead and participate in active incident response activities as needed and on-call.

IT Manager, Threat Intelligence

• designing and implement scalable Application and API Security architectures across enterprise environments
• partnering with customer engineering, DevOps, cloud, networking, and security teams to deploy and operationalize Akamai solutions
• troubleshooting complex issues involving: Kubernetes, Cloud infrastructure, Networking, API gateways, Authentication flows, Hybrid architectures, Distributed applications
• integrating Akamai API Security solutions with: Kubernetes platforms, API gateways, WAF/WAAP solutions, CDN architectures, SIEM and observability platforms, CI/CD pipelines
• analyzing API traffic and application behavior to identify: Misconfigurations, Authentication gaps, Performance bottlenecks
• developing enterprise architecture diagrams, integration patterns, deployment plans, and operational runbooks
• leading customer workshops, technical enablement sessions, and architectural reviews

• Lead a group of managers who drive the client credit and tax equity relationship
• Oversee the full credit process and the credit deal lifecycle
• Partner with originations, portfolio management, and asset management teams
• Ensure policy compliance, data accuracy, and timely execution
• Challenge end-to-end process efficiency and effectiveness
• Coach to sustain and elevate organizational performance
• Allocate and manage resources efficiently across the organization
• Mobilize organizational resources to meet client needs
• Break down barriers to create a more inclusive environment

Senior Credit Manager – Commercial Real Estate Banking

• Lead and coordinate IT infrastructure projects including network upgrades, cloud migrations, server and storage refreshes, and endpoint lifecycle initiatives
• Develop and manage project plans, schedules, milestones, risks, and dependencies
• Track progress and maintain clear and accurate project documentation
• Facilitate cross‑functional collaboration across engineering, operations, security, and vendor teams
• Support governance processes, change management, and operational readiness activities
• Provide regular status updates to business and IT leadership
• Ensure projects remain aligned with organizational priorities and operational goals

IT Infrastructure Program Manager

• Provide Level 2 support for escalated helpdesk tickets, ensuring timely resolution.
• Troubleshoot and resolve issues related to: Microsoft Entra ID including user provisioning, MFA, conditional access, and SSO.
• Microsoft 365 applications and services.
• Network connectivity issues (LAN/WAN, VPN, DNS, DHCP).
• Support SharePoint Online sites, document libraries, and permissions.
• Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians.
• Collaborate with infrastructure and security teams on escalations and projects.
• Ensure compliance with organizational security policies and best practices.
• Perform advanced hardware and software troubleshooting on desktops, laptops, mobile devices, and peripherals.
• Create, update, and maintain detailed documentation of tickets, solutions, and procedures.
• Support new user onboarding and offboarding processes, including account creation, permissions, and asset provisioning.
• Enforce endpoint security baselines and compliance policies.
• Escalate complex or unresolved issues to Tier 3 support teams with proper documentation.
• Follow IT policies, procedures, and change management standards.
• Assist with tracking and maintaining inventory of IT assets.

Senior Helpdesk Support Specialist

• Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems, ensuring timely and professional resolution in accordance with help desk protocols
• Accurately document all service interactions and resolutions using IT tracking software to maintain detailed support records
• Manage the full lifecycle of service requests, from initial intake to resolution and closure
• Maintain proactive communication with users to provide updates and ensure complete issue resolution, meeting SLA requirements and enhancing user satisfaction
• Promote user independence by guiding associates toward effective self-service solutions
• Diagnose and resolve routine hardware and software issues, applying standard troubleshooting techniques
• Perform remote diagnostics and support using targeted questioning and technical tools
• Escalate complex or unresolved issues to higher-level support teams in a timely manner
• Liaise with IT vendors to coordinate service and support, including hardware repairs and replacements
• Install, configure, and update hardware and software across user systems
• Maintain accurate records of the bank’s hardware inventory and ensure asset accountability
• Effectively prioritize and manage multiple tasks while maintaining high attention to detail and service quality
• Provide on-site support across multiple PeoplesBank locations in Massachusetts and Connecticut as needed
• Participate in a rotating on-call schedule, delivering after-hours and weekend support for critical issues
• Respond to high-priority incidents promptly, escalating as necessary based on severity and established procedures
• Monitor system alerts and incoming requests to ensure rapid response and resolution

Help Desk Associate

• Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems
• Accurately document all service interactions and resolutions
• Manage the full lifecycle of service requests
• Maintain proactive communication with users
• Promote user independence by guiding associates toward effective self-service solutions
• Diagnose and resolve routine hardware and software issues
• Perform remote diagnostics and support
• Liaise with IT vendors to coordinate service and support
• Install, configure, and update hardware and software across user systems
• Maintain accurate records of the bank’s hardware inventory
• Provide on-site support across multiple PeoplesBank locations
• Participate in a rotating on-call schedule

• Provide global leadership of the IT Support function and drive the end-to-end serviceability of the IT services and technical capabilities whilst remaining hands-on.
• The IT Support Manager, working with the regional IT Support Analysts, will provide the leadership and coordination on a worldwide basis for the IT Support function, covering local and global helpdesk operations and change management.
• The IT Support Manager will maintain an active partnership with regional and country-based management teams and support the regional IT Partners in their roles as liaison between the local offices and the global IT organization.
• Developing and executing the firm’s IT Support strategy
• Developing, publishing and governing global serviceability standards and metrics
• Selecting, evaluating and approving technical standards and procedures for local office IT
• Identifying, planning, and leading initiatives to continuously improve the efficiency and effectiveness of IT Support team’s operations
• Accountability of all end user computing and office technology assets, stability and support of the end user computing platform and for service delivery of office, personal, and mobile technology including day-to-day operations across all locations
• Delivering a high-quality global IT helpdesk service
• Leading and building a diverse IT Support team, including direct line management of the local Support Analysts
• Maintaining effective relationships with regional senior managers and business leaders within the business, serving as point of escalation
• Performing other duties as assigned or required

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IT Infrastructure Manager, Cloud Platform

IT Infrastructure Manager, Cloud Platform

Claims Compliance Audit Specialist

IT Manager, Threat Intelligence

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Senior Credit Manager – Commercial Real Estate Banking

IT Infrastructure Program Manager

Senior Helpdesk Support Specialist

Help Desk Associate

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Manager, Global IT Support