IT Support

• Own assigned product or capability area within the Product Enablement portfolio
• Translate strategic business priorities into product plans
• Define and maintain a prioritized product backlog
• Develop and refine epics, features, and user stories
• Work across business, AI, IT, Data, architecture, cybersecurity, and operations teams
• Ensure product work aligns with governance and compliance standards
• Gather user feedback and translate insights into product improvements

IT Product Manager III

• Managing and executing IT Audits in a collaborative team setting in support of Internal Controls over Financial Reporting
• Performing and/or managing Information Technology (IT) Audits and Security Assessments in various industries
• Managing multiple client projects, and teams with responsibilities over the full project lifecycle
• Training and guiding team members on IT Audit concepts
• Attending and presenting at professional conference events
• Contributing to internal firm initiatives
• Engaging in practice development activities with prospective clients

IT Audit Manager

• Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies.
• Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments.
• Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery.
• Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives.
• Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides.
• Mentor engineers and provide technical leadership across the Managed Services organization.
• Perform capacity planning, performance optimization, health assessments, and disaster recovery validation.
• Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure.
• Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions.
• Participate in complex incident resolution, root cause analysis, and technical escalations.
• Contribute to service improvement initiatives, operational standards, automation efforts, and engineering best practices.

Managed Services Architect

• Define and maintain the enterprise architecture vision, strategy, roadmap, principles, and governance standards.
• Partner with business and technology leaders to align technology investments with strategic business objectives.
• Develop future-state architecture models covering applications, integrations, data, infrastructure, cloud, and security domains.
• Lead architecture reviews to ensure solutions comply with enterprise standards, scalability requirements, and security policies.
• Evaluate emerging technologies and recommend innovative solutions that drive business value and operational efficiency.
• Establish application portfolio management practices, including technology rationalization and technical debt reduction strategies.
• Define enterprise integration strategies and promote reusable, scalable integration patterns across business systems.
• Provide architectural leadership for major transformation initiatives, including ERP, CRM, AI, analytics, and digital modernization programs.
• Collaborate with cybersecurity, infrastructure, data, and application teams to ensure cohesive enterprise-wide solutions. Create and maintain architecture artifacts, standards, reference architectures, technology roadmaps, and governance documentation.

Principal Enterprise Architect

• Participate in the planning and execution of supplier audits focused on contract compliance, performance, and financial integrity
• Analyze supplier and Sanofi documentation to detect risks, discrepancies, or missed value
• Prepare clear, well-supported audit findings and quantify financial and operational impacts
• Engage with both internal stakeholders (Procurement, Legal, Finance, Business Units) and external suppliers to validate findings and support resolution
• Progressively lead selected audit assignments, managing scope, timelines, and stakeholder communications
• Track implementation of corrective actions and follow up on outcomes
• Identify and recommend improvements to contract wording or internal monitoring practices to enhance enforceability, value realization, and risk control
• Help integrate audit learnings into source-to-pay and supplier relationship management activities
• Participate in cross-functional projects aimed at enhancing audit tools, processes, and methodologies (e.g., Power BI dashboards, AI pilots, audit playbooks)
• Contribute to the team’s continuous improvement by testing new solutions and documenting best practices
• Support the development of internal templates, training materials, and knowledge-sharing tools
• Build collaborative relationships with global teams and supplier representatives

Audit Manager – Contract Assurance Reviews

• Act as the primary FP&A business partner to Enterprise IT leadership, providing financial insights and guidance to support strategic and operational decision‑making.
• Lead the financial planning, budgeting, and forecasting processes for IT, including operating expenses, capital investments, and project spend.
• Develop and analyze financial models to evaluate IT initiatives, business cases, and return on investment (ROI).
• Monitor financial performance against plan, identify risks and opportunities, and partner with stakeholders to drive corrective actions.
• Prepare and present clear, concise financial reporting and insights for senior leadership and governance forums.
• Support cost optimization, productivity, and value‑creation initiatives across Enterprise IT.
• Partner with Corporate and Segment FP&A teams to ensure alignment with enterprise financial processes, policies, and timelines.
• Drive continuous improvement in financial processes, tools, and analytics to enhance transparency and decision support.

Manager, FP&A Enterprise BPs, IT

• Lead Duck Creek Upgrade for Coverys, through all stages of execution
• Manage all aspects of project delivery — scope, schedule, cost, risks, and dependencies
• Collaborate with Product Owners and Scrum Leads to plan sprints
• Facilitate post-release reviews to capture lessons learned

IT Project Manager II

• Provide excellent customer service by ensuring support services meet business partners' needs and expectations.
• Answer phone calls to the call center and resolve incident and service request tickets submitted via self-service.
• Perform occasional deskside support.
• Work with users to collect information pertaining to requests and incidents; log call tickets accurately and completely using the ticketing system.
• Resolve tickets where possible, and assign to the appropriate team when resolution isn't possible.
• Perform desktop and laptop system setup for onboards and refreshes.
• Perform data transfer and inventory management tasks for offboards.
• Maintain accurate asset records and perform moves, adds, and changes.
• Notify users as requested by the resolving area and close call tickets once resolution is confirmed with the IT support team.
• Provide support for meetings (audio/video).
• Participate in project and change work under the guidance of the Project Manager/Team, IT Management, and/or a Senior Support Specialist.
• Perform asset management tasks to ensure accurate inventory.
• Mentor new Service Desk employees.

IT Specialist

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Manage the product vision, roadmap, and backlog for Portfolio and Project Management technology platforms
• Collaborate with R&D, Supply Chain, and cross-functional teams
• Lead prioritization decisions to balance business value, compliance, and delivery timelines
• Monitor product outcomes and KPIs for measurable value
• Drive continuous improvement of portfolio management processes, tools, and governance

IT Manager – Portfolio Management, PLM

• Own the product vision, roadmap, and backlog for Portfolio and Project Management technology platforms
• Partner with R&D, Supply Chain, and other teams to gather requirements
• Lead prioritization decisions to balance business value, compliance, and timelines
• Serve as the primary point of accountability for product performance and lifecycle management
• Collaborate with development teams to support agile delivery
• Drive continuous improvement of portfolio management processes and tools

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Responsible for leading the development of business aligned strategies that transform the capabilities of the enterprise and guiding the evolution of the enterprise to take advantage of those capabilities.
• Provide direction and governance processes over the development, evolution, and delivery of enterprise outcomes that span all areas of IT.
• Will work across application and technology silos to provide ‘big picture’ leadership and direction to the supporting application and technology teams.
• This includes developing, communicating, and maintaining the strategic roadmap of a complex ecosystem that will coordinate across all silos of the individual application and technology roadmaps.
• Identify assessment and testing approaches for the business solution to ensure resiliency characteristics are understood, risk can be mitigated, and the ongoing solution evolves to sit on current and standard platforms.
• Lead analysis and design of the technical solution for comprehensive resiliency, disaster recovery, performance of the ecosystem.
• Operational responsibilities include leading multiple support teams, vendor partners and business partners during critical incidents, scheduled changes or testing initiatives for the entire ecosystem.
• Maintain a relationship with current vendors regarding future direction. Must maintain a close relationship with all domain and business areas to ensure synergy.

Senior Enterprise Architect – Hybrid

• Design and implement new systems and features
• Modify and maintain existing systems for adaptation to business and/or technology changes
• Engage directly with IT management, development teams, technical delivery teams, and vendors
• Drive the software change and release management processes
• Ensure that software deliverables comply with quality standards and are completed on time
• May manage moderately sized projects or processes
• Mentor lower-level engineers
• Communicate with parties within and outside of own discipline
• Make significant improvements of processes, systems or products to enhance performance of work area.

Senior Software Engineer – Hybrid

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Responsible for managing, leading, and executing IT assurance activities over the technology environment supporting the Institutional Services (Capital Markets) and Wealth Management (ISWM) domain
• Oversee ongoing risk assessment, audit execution, and continuous monitoring specific to the technologies supporting the ISWM business
• Regularly consult with Audit Leadership responsible for the Cybersecurity and Technology domains
• Support the department’s risk assessment process and development of the annual audit plan
• Independently manage all phases of the audit process—including planning, execution, continuous auditing, and validation procedures—in a risk-focused manner
• Lead a team of auditors in the identification, assessment, and testing of key IT controls impacting the ISWM domain
• Communicate audit status, emerging risks, and significant issues clearly and proactively to audit leadership and business executives
• Coach, mentor, and oversee audit team members
• Adhere to all company policies, risk management frameworks, and regulatory standards applicable to audit and operational risk

IT Audit Manager – Institutional Services, Wealth Management

• Own business development in the territory by uncovering and posting opportunities
• develop competitive positioning, and own quote creation, customer concerns, and change orders
• Partner with Account Executives / Account Managers (AE/AM) to qualify opportunities, design and present winning solutions, and develop business analysis and forecasts
• Lead the development of product strategy and customer presentations as the clinical, technical, and knowledge expert
• Address competitive positioning and value proposition components of the presentation
• Own the business development of the territory with business planning and funnel management
• Travel required: MA, ME, VT, NH

IT Support jobs in Massachusetts

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IT Product Manager III

IT Audit Manager

Managed Services Architect

Principal Enterprise Architect

Audit Manager – Contract Assurance Reviews

Manager, FP&A Enterprise BPs, IT

Manager, FP&A Enterprise BPs, IT

IT Project Manager II

IT Specialist

Senior IT Project Manager

IT Manager – Portfolio Management, PLM

IT Manager – Portfolio Management, PLM

Senior SOX Manager – IT

Senior Enterprise Architect – Hybrid

Senior Software Engineer – Hybrid

Help Desk Agent

IT Audit Manager – Institutional Services, Wealth Management

Sales Support, Clinical Specialist – Fixed Systems, Image Guided Therapy

Manager, FP&A, IT

Manager, FP&A, IT